Came by to look into living there, the staff was very friendly and attentive, and the complex was very nice and well maintained!

Last week when I got locked out of my apt, a very kind employee named chase let me into my apt around 2am. After this experience, I would say their employees are very willing to do what it takes to make everyone living there happy! read more

This is the worst place I have EVER lived in my whole life. I grew up in the hood and with good grades got me to college. I'd rather live back in the hood than ever live in this shit hole EVER Again. They assign you the most random room mate who is most likely from a third world country and then they never help you out for anything when your appliances go bad. PLEASE DO NOT LIVE HERE! I wouldn't eve wish this on my enemies. read more

I've been at this horrible place for 2 years and cannot wait to move out! First the only reason I renewed was because I needed a furnished place and already was settled in which was clearly a mistake. I went home for the holidays and maintenance went into my apartment to fix a leak I told them about. That was all fine except they did not fix it and left my kitchen light on. I had a camera in my apartment and that is how I know a light was left on. I called them to ask them to turn it off they said it would be taken care of. A few days later they called back asking why I called and told them the situation, they again said they would turn the light off. When I got back my apartment after the holidays the light was still on. Wasting electricity and me having to pay the bill which was a lot higher than it should have been. I talked to the office and they told me the light was turned off but a roommate could have turned it back on. Living alone in a one bedroom this was impossible. I was furious with the fact that they lied to me and then refused to do anything about it with the fact that I had to pay the electric bill. This apartment complex is managed by unfaithful and untrustworthy people. They say they are there to help but refuse to help. The staff is not trained either. I understand they are mostly students but they are taught to make up an answer if they do not know the correct answer for something leading to confusing. read more

I loved living at Gateway! It was a really good fit for me and my friends! We moved in together after living in the dorms and it was so much fun! There are a lot of awesome people & it's close to campus. Also my little dog Rufus can live with us too! read more

I am a mom of a student who chose to live at Gateway tempe. It was a bad experience. Yes it is close to campus but that is it on pros. Cons Expensive for size They charged him for cleanup after moving out after he had cleaned. I saw it and it was clean. There was no need to charge extra on top of not giving back refund. HE has always gotten refund in past 3 places. Cleanup charges were 175 for a 500 sq. ft apt. My 3000sq. ft home only cost 125. ON move in day his place wasnt ready. So he had to find a place to stay a week until they got a place for him. At that point they did give him covered parking for the trouble. But that was 200 vs him finding a place to stay and store his furnishings an extra week. All at the time school was starting. They are always coming up with a charge for something. Even charged 25 cents and wouldnt let him pay with a quarter had to write a check. Dont be one day late or you are charged $15 and if your parents are mailing the check it better be on time. OH and you cant send a check early and post date, they cash as soon as they get it. I tried talking with them on several occasions. They are very hard to deal with. So I would say live anywhere else but here. I read a review after we moved in and had first issue. A mom saying same stuff I am. I just didnt read it in time. So warn everyone dont live here. read more

Living at Gateway has made this past year one of the worst years of my life. Signing a lease here was a huge mistake on my part. Let me just go through and list off a few things that have made living at Gateway a horrific experience. 1. NO PRIVACY!!!! Maintenance and management will walk into your apartment whenever they want without even knocking. There have been several times where I walk out of my room in my underwear and there are random Gateway employees in my apartment. 2. They always have random fines and try to squeeze as much money out of you as possible. One month I had over $600 in fines. When I asked why, they could only explain $400 out of the $600 fine. 3. They overcharged my rent 4 months in a row 4. Security is a JOKE!! a bunch of break ins have happened here. A bunch of people have been sexually assaulted here. My neighbors bike was stolen right off his porch. Also I had a rock thrown through my window and nothing was done about it. I asked if I could see any footage of that night to see if I could identify who it might be and I was ignored 5. They don't seem to do background checks on roommates because I got a roommate who does hardcore drugs and has a warrant out for his arrest. Hes stolen a lot of my stuff, hes broken a lot of the things in the apartment. I told management about this problem and they listened, which was good. and they let me move to a different apartment away from the madness 6 Forgot to mention this but when I moved in, the apartment was trashed 7. The only way I can describe the bed is it is like sleeping on a fence with a blanket on top of it. 8. the walls are extremely thin and you can hear people having a conversation across the apartment. 9 The gym is literally the worst gym I have ever been to. 10. Before I moved in they wouldn't let me see which apartment I would be moving into. I'm guessing because if did see it before I moved in I probably wouldn't have. Customer service is not bad. Management is pretty nice for the most part. I had a dog for a little bit and they were pretty nice. The only thing I've liked about gateway so far is the pool and the friends I've made. Maintenance keeps the pools pretty clean and SOME of the people here are chill but a lot are sketchy. I just want to say that I know this sounds like an angry rant. But I have a lot of friends who live here at Gateway and I've met a lot of people here and everyone says the same things. It's not just me. So in the end, my advice for you if you're planning on moving into Gateway is,Don't do it. (unless you want to sublease my room) There are better, cheaper options. If I were to put a price tag on the apartment I'm living in now, I wouldn't pay more than $250 but I'm paying $550. read more

I wish I could give it 0 stars. You WILL regret living here This is not ASU Student living. You are getting charged an outrageous amount of money for the quality of your apartment. There are old people and families that live here. I received TWO noise complaints from Gateway Staff that lived below me at 11pm with myself and 3 others in my apartment both times. Which blew my mind because the basketball courts outside my front door are open until midnight. Their community parties are not fun and no one really goes to them. The people in the office are a joke, and have messed up several things. Water was leaking from my ceiling when I moved in and I waited 4 days for someone to come fix it. I was on the "list" but my name never got to the maintenance guys. I finally got tired of waiting and approached a maintenance staff member and he fixed it. Also when I found someone to sublease my agreement they made 2 profiles for him and said he had papers missing when they weren't. Wrong information was given to me by the office on how to set up the cable. The windows in my apartment did not open, lights needed replacing when I moved, in the security system did not work, lights on the basketball and tennis courts were never fixed, the gym is never sanitized, their are people from different cultures that run on the treadmill and make the gym smell unbearable, and anytime I asked the office for something they seemed to have no clue, snobby, rude, and tell you to call back when a manager was around. read more

Moved to Gateway in June of 2013 and just renewed my lease. The reason? They are on top of everything, its cheap rent for a VERY nice apartment, as well as attend to any house problem you have. Including ALL utilities is ONLY $50 and in AZ thats seriously the best thing...my house is at a cool 72 degrees all the time. I highly recommend gateway. read more

Gateway was the worst apartment to live , I was there for a year because of my lease !!! Bad apartment ,totally paper walls!! Very unhelpful staff. I was on my phone pretty much every other day to complain about air conditioning not working , weird people in living my apartment, who stole my 800$ worth stuff! But the management refuse to help because they said "I do not have proof " . Very unsafe place to live !!! Overall the worst place to live ....I wouldn't even give one star if I have choice !! read more

My son likes it - I couldn't live there tho. I don't trust the online payment system, as the recurring payment system changed settings without any notification. My son then was charged late fees, and wasn't told about them until 5 days after the fact. Now I will be snail mailing the rent. It is sad when you trust USPS more than an apartment management company. read more

This is a good complex for students because there's so many younger people here. I've been here for two years and haven't had any major issues with my apartment. The staff is always awesome... especially maintenance who are always quick to fix anything. They always have fun things like pool parties with free food and stuff. They also did a big renovation so all the amenities are new. read more

Worst apartment ever experience. Literally 0 star if I could rate that. The staffs were rude and they could not help at all. DON'T LIVE HERE! read more

DO NOT LIVE IN THESE APARTMENTS! They are disgusting and charge way too much! I would understand the price but they are the worst apartments in Tempe!!! I've had four scorpions in my room!! Now they are charging me 50 dollars to clean the carpets and another 50 just to clean my room when I left it spotless! It's ridiculous! read more

They advertise 2, 3, and 4 bedrooms for very low prices and they do not specify anywhere on their ad or at any time on the phone with them that they are renting out bedroom spaces in the 2, 3, or 4 room apartments until you get there and by then they have wasted their own time as well as yours because of false advertising. When you're on the phone with them and ask them how much their 3 bedrooms are and they tell you $629 a month with all utilities including internet included. It's not until you're actually out on their property viewing their apartments and you tell them you would like to rent it that they tell you you'll be sharing this with 3 or 4 other people and that it's not actually 629 for a 3 bedroom and that it's per room. This really goes to show that their company had no integrity. I brought the false advertisement issue up to the leasing agent and she said,"Our listings are as transparent, honest, truthful, and straight forward as possible." I said,"If that were true then you would have it listed in any of your 400 advertisements on Craigslist and every apartment rental app that your price is per bedspace. Actually what you're doing is the opposite of transparent, honest, straight forward and truthful. Don't you see? That hurts your company integrity and makes you look like dishonest.' I continued to give her a lecture on the importance of reputation and integrity and why it's important. She didn't get it. No integrity... read more

Very nice apartments nice community and good amenities is all very nice as long as you like maintenance waking in your apartment every day without knocking and stealing your property. I came home to everything cleared out of my apartment front office said they had no idea why and that nobody was in my apartment. Got a call 4 hours later saying they found my stuff in storage that maintenance moved it there and they could give me no explanation why. Except they didn't even find half of it and lost my sisters urn and many valuables and broke all my kitchen appliances while moving my belongings for no reason UPDATE: Manger Nicole in front office is definetly more concerned as to why there is cat hair in my old apartment rather than being concerned about her terrible maintenance and managment team that stole and lost all of my property. Terrible people, terrible company, terrible first experience in my first apartment. read more

If I could rate this 0 stars I would. Worst apartment complex ever. Unit is dirty, overpriced and the staff is rude and incompetent. Do yourself a favor and don't live here. read more

Gateway is one of the biggest mistakes of a lease I have signed and I can't wait for my lease to be over. The apartments are WAY overpriced and they are not in good condition at all. Everything breaks and "maintenance" doesn't even have tools or parts to fix anything. We have had bedbugs, as well as scorpion and other bug problems. The front office is always annoyed when they have to deal with any residents coming in for any problems that they have and they charge you for things that were broken before you even move in. I can't think of one reason I like living here other than being close enough to walk to ASU. It is a huge waste of money and time and I honestly think you will regret signing a lease to live at Gateway. read more

living at gateway was a fun experience, if i could stay for another year i would, but its time to graduate. the pool is amazing and always filled with residents during the pool season. the community def gets involved with the residents by throwing pool parties once a month and doing little things like make pancakes during finals week, bc we all know we dont have time to make food then. overall my two years at gateway were a great experience. read more

Gateway is an alright place to live, the conditions are average at best. Contrary to what other reviews say its not that rowdy of a place. There are parties here, but anywhere you go in Tempe there will be parties. The biggest problem I've had with Gateway is the pure stupidity of the staff. Most of them are nice, but the place is run by 20 year old kids who honestly have no idea what they are doing. I have had multiple problems while living here all have stemmed from a mistake from the office. One of these mistakes cost me $70, and it was THEIR mistake. The complex in general is not bad, but they could definitely use a new management company. read more

I wish I could figure out how to give them no stars. The first thing I should say is that I really should have read the reviews before moving in. I also should have paid attention to all the red flags that popped up while just trying to get "approved" to move in. That being said, this place is a complete joke. The management is full of incompetent, unprofessional bullies who say one thing and then do a 180 once they have you trapped in a lease and they have your money. First, while trying to qualify to move in, we hit one roadblock after another. You have to make 3 times rent, have a rich benefactor who makes like 5 times rent, or hand over your excess school money all at once after paying $100 just for the honor. We scrambled and my financial aide came through. We went in to finalize things and were told that my husband and I wouldn't be allowed to sleep in the same room and would have to rent 2 separate rooms in the apartment (they have dorm style arrangements). We told them that wasn't going to fly so they backtracked and said we'd have to pay for 2 bed spaces but could stay in the same room. Again, we told them it wasn't going to happen. So they told us we'd have to show proof of being married. After telling them that they were discriminating against us due to marital status, they went to check with the manager (something they had done every time there was an issue and came back with the answer they gave) and came back saying that we were okay and we could move on with the process. We have Emotional Support Animals that are fully documented according to what's required and what they asked for. My doctor provided at least 3 different letters, prescriptions, and what have you to document mine and my husband's needs. We got into the complex, paid $2166, and got everything set up. We were doing alright and getting along with our roommates okay, although they weren't very suited to our personalities and moved out about a month after we moved in. We got notice from the office that we needed to switch the electric bill into our name or we were going to have problems. Again, we scrambled to follow what they said. We got everything set up and went on. Later that month I got my service dog. I filed paperwork with them requesting to have her and everything was approved and we went on. Weeks later, I get an email saying that they require more paperwork for the animals we had. Again we scrambled and my doctor sent even more documentation to the point that they refused to send more because I kept getting told that the documentation wasn't good enough. So to sum the rest up: we got blamed for their bed bug problems, bullied, threatened, and discriminated against the entire time. They even shared our personal information with prospective tenants! Please don't even bother looking at this place. The accountant counted out ON HER FINGERS what 10 days from the 26th of June was (based on a 10 day notice that they tried to use as an actual eviction notice), landed on Saturday the 6th, and then looked my husband in the eye and snottily told him that we had to be out by Friday the 6th at midnight. I could go on and on about how incompetent they are but it would take too much more of my time thinking about those idiots. read more

Don't make a deal with the office about anything unless it's in writing. They'll just go back on it and deny ever making it. We went without hot water for weeks and you're lucky if anything gets fixed in a timely manner. The walls are paper thin. Don't believe the low price, they'll just nickel and dime you the whole way. Do not move to Gateway I only gave them one star because I couldn't give them none. read more

So my son goes to ASU and he chose to live at Gateway at Tempe for the last two years. He recently moved out and I just received his final bill. Keep in mind he lived in a four bedroom apartment and the Gateway Management assigned him new roommates both years. He had a total of 6 other people living in this apartment over the time he was there. He is responsible for some things like right before he moved his closet doors fell over on him and broke so I agree with the charge for $150 for those. He did break 2 bedroom doors for which he purchased two new doors before he moved out. The complex just had to hang them but they are still charging $65 per door. What irks me is they are charging him $307 for replacing the carpet in the place after he has lived there for two years. The complex in the last year allowed one of his roommates to have a puppy that pissed and crapped all over the place and they are charging my son 1/4 of the carpet replacement!!!? I do not think so! He has no control over his roommates that he is stuck with by the management. They are holdng him 100% responsible for replacing the coffee table which is worth maybe $50. They are charging us $215 for replacement because of burn marks. His last three roommates smoked a hookah pipe and on one visit I witnessed them dropping the Hookah coals on the table in question my son was not even present at the time. They are holding him 100% responsible just becuse he was last to move out?? Then he has no Patio, but they are charging him for power washing the patio in the common area outside his apartment. Yes he was last to live there and powere washing probably was necesary since one month before he moved a Gateway employee assaulted my son outside his apartment in that same common area so I guess we have to pay for power washing off my sons blood. BEWARE of GATEWAY Folks the apartments are over priced the furniture is cheap and they not only gouge you on rent but they will also gouge you with final moveout costs to the tune of charging $12.50 for a freaking lightbulb to be replaced. My sons final moveout bill after they kept his deposit was $778.33 they are getting $300 and that is all, I refuse to pay any more than that. And if that is only 1/4 of the cost I can only imagine what the other tenants were billed I bet the total equalled over $2,000 between all the tenants if I had to guess. STAY AWAY!!!! ASU PARENTS BEWARE!!! read more

I am one of the most passive people you will meet, but Gateway will take any opportunity to take advantage of your good nature if you have it. SPEND YOUR HARD EARNED MONEY ELSEWHERE - or you will regret it. Believe what you read about Gateway apartments; what you pay is not what you get, and what you have signed on to pay.. think again. The management at Gateway will look for any reason to charge you in excess of what you signed on your contract (and goodluck if you want to argue that.. Gateway is owned by a larger company with deaf ears). I chose Gateway because it came with furniture and I had a tight budget to begin with. I have been charged in excess of $1000 more than what I had originally budgeted for. This does not include my deposit that I won't be getting back due to damages caused by my housemates. When I initially moved in, my 15 year old mattress (still had the manufacture tag attached) had a large blood stain on it and I was advised that if I followed through with a maintenance request they were obligated to destroy the mattress, but I would have to buy a new one myself as they had no more to replace it with. I was assigned an underage housemate and another in the military, so having people over was an absolute no, and making noise after 9pm? - forget about it. My housemates stole my food on a regular basis, blocked up the kitchen sink with food waste and vomit and moved in their abusive boyfriends (yes, the walls are thin... If you aren't hearing sex noises, you will hear the arguments). There are frequent thefts around the property (particularly bikes - I personally know of 9 that were stolen in my 4 month lease there, including my own) and most of the video cameras are fake (including the one at the 1595 entrance) so don't hold your breath to have anything recovered. The gates are regularly broken, the floodlights around the property are generally off (I fell as a result of this and am still having problems - I was advised this was a maintenance issue and not a safety hazard. It was still not resolved afterwards), and there is constantly trash around the property thanks to careless residents. If you came here to party, think again also. There are families and international college professors scattered around the property who are only too happy to call in a noise complaint or highlight underage drinking. I could go on for days if given the chance, but trust me when I say that you are better off staying elsewhere if only for your money. read more

My son lived here, and he really enjoyed it, especially the pool area!! Each time I have been there the grounds were clean and kept up. We had an incident come up that required a member of management to make a decision and Chelsea, the property manager, could not have been more helpful!! She was absolutely amazing! She handled the request promptly and courteously. I have been in customer service for many many years. In my opinion Gateway has a gem in her. She is exactly what a property manager should be!! The only reason I did not give them 5 stars was because I have tried to call during the year with questions only to have no one manning the phones. I understand people are busy. It could be they were just understaffed at times, however, it was annoying that no one answered and I knew they were open. My son was in a 4 bdrm/2 bath. The rent was slightly over $500 a month per person which I think was very reasonable and it included cable and internet. I also liked the fact that each tenant is responsible for their own lease and their non-payment does not affect another roommates lease. read more

I have had some very unpleasant experiences with staff at other apartment complexes. This is why I am writing a review for Gateway at Tempe because they were the opposite of unpleasant. I was visiting friends for the first time after they moved in and one of the staff members saw I looked lost and immediately helped me find the correct building I was looking for. They were so friendly and genuinely helpful it took me by so much surprise. The grounds were beautiful and their apartment was very nice. If I had the option, I would definitely live here. read more

DO NOT LIVE HERE. Move-in day was a complete disaster. I was placed in an apartment with 3 guys despite choosing not to live co-ed. I have found at least 5 cockroaches in my kitchen since the day I moved in. I have confronted the office about the infestation multiple times. They sent pest control in twice now, and the problem has only gotten worse. I resorted to buying my own products to get rid of the roaches, but have not been successful. They crawl throughout my sink and on all of my counters; it's so disgusting. When I moved in, my room was filthy and covered in dust. The pool had a rat the size of my foot running around. The ground outside of my apartment has been covered in glass, which is a huge safety hazard. The security gates are constantly broken and any cars can get into the community. The gates connected to the parks are also broken and I have informed the office, but they have not been fixed. When maintenance comes to fix something in your apartment, they do not warn you before coming. They leave all of your lights, fans, and AC running with the windows open and increase your electricity bill. No matter how many times you talk to the office, no problems are resolved. I will not be living here next year. read more

I'm giving this two stars only because the complex it's self is beautiful. The land scape is always kept up on and the pool area is always clean. Now to dive into why it only receives 2 stars. You're rent will always be inconsistent. When I signed a lease agreement here I was shown that I would be paying anywhere from $780-$800 a month based on power usage. I have lived in this complex for three years and should have moved prior to this one after continuously being bent over. But "new management" was gonna make a difference so I chose to give it another shot. My most recent 2 rent bills have been over $1000. They cover this up with "fees." I have not used an absurd amount of power or water either. My apartment is kept at 78 degrees Fahrenheit, it's rare that the A/C kicks on. Another thing to note prior to moving in is all of your potential "issues" have to be dealt with by a manager, and every time you walk in you will receive a "he's not in right now here is his email." On top of that he never responds to your email. If your a college student a piece of advise is to check out "west 6" and "salt" if you don't mind paying out the ass for a place to live. My first year here was excellent with the prior management but as soon as they left everything went down hill. Last thing about this complex, they only offer 12 month lease agreements, over the summer I left to work in Washington and I wasn't even staying in my apartment. I made sure everything was off and somehow my rent over the summer was consistently $1100. I called and was told it was power usage. However nothing was on because no one was living there. Do not give these people you're money, there are many better options in this area, some being nicer and less $$. read more

Words cannot possibly express how monumentally disappointed I was when I moved into the Gateway at Tempe. Upon arrival I was dismayed by the findings of gifts given to us by previous residents these gifts included a empty bottle of vodka (empty), an open condom wrapper, and a bottle of lube (used) all of which resided underneath my bed. my roommate just traveled 16 hours from the mighty State we call Texas and found no bed in his unit, and no folks I'm not just talking about a missing box spring or no mattress I'm talking about there was no bed, the bed did not exist, it was an empty room. I did not have a bathroom drawer and my lights did not work all of which they did not fix for at least a month. After move in we thought we could move past these early shenanigans, when suddenly when we ran our dishwasher we walked into a kitchen full of bubbles and about an inch of water. All of which was fixed by the Magnificent maintenance guy . If after this review you still would like to live at the Gateway, I would very highly recommend considering different options, but if you do continue to stay at the Gateway I would consider befriending the maintenance guy who will help you in your life. In addition our carpets are absolutely disgusting with stains everywhere and rips in the corners and all around. we also didn't have WiFi for the first few weeks of us living here so don't plan on doing any college school work that you came here for. If you were planning on Living in the gateway to satisfy your budget consider other options perhaps living underneath the bridge which you will spend $700 less per month and have greater bang for your buck. I could honestly say that I would rather cut off my left arm with a metal spoon then live here again. The Gateway advertises all of the "amenities", and where we decided to go to the pool on the first day we were surprised to find out the color of it was most magnificent shade combo of lime Jell-O and puke green, Oh yeah and the hot tub doesn't work. I still continue to receive other people's mail that must have lived here before me. you're asking me to give the Gateway a review out of 5 I couldn't give it to you because my experience at the Gateway has been Sub-Zero, so much so in fact that next year I have decided to leave the country. Dear Gateway if you read this you f***** up. read more

All I have to say is, this place is a dump. If I had the option I would give it 0 stars. I have never experienced such filth or poor management in my life. I thought before I moved in, that perhaps the reviews I had read online were over exaggerated, but if anything they were under exaggerated. Move in day- we found a condom wrapper in between our couch cushions. From there it was pretty much all down hill. We are currently infested with roaches, and only when we sent an email threatening to sue did management contact us back and send an exterminator. Didn't help much now did it, considering my roommate and I still see roaches everywhere we turn (: Also, if you enjoy having wifi, I suggest you live elsewhere because ours has gone out more times than I can remember. And what happens, you ask, when we try to contact management about it? Oh, that's right, absolutely nothing. If you are looking for a home in Tempe, I highly recommend anywhere but Gateway. read more

Huge mistake living here. When I originally moved in the apartment they placed me in was dirty and reeked of dog . After complaining they kindly moved me to another apartment, even bigger mistake. The new apartment also wasn't clean (big surprise there -_-) and rooms were still under the process of being remodeled. Room mate matching is the biggest scam Gateway runs. The form they made me fill out for room mate preferences must have gotten lost because I am a very clean person and they "matched" me with two people who NEVER cleaned up. Calling security about the rowdy non-stop partying of my neighbors during finals seemed to do absolutely nothing. On several occasions I would wake up to my neighbors standing on my porch drunk and yelling. Walls are very thin, I was able to hear when the people under me turned on their fans. Oh and I left my keys at my friends apartment before, I didn't need them to let me in the house because my room mate already did that all I needed was for them to let me in my room since my friend was bringing my keys the next day....they wanted to charge me $65. The gym is probably one of the nicest things Gateway has to offer but even then I would still proceed with caution. If I could do it all over again I would have shelled out the extra cash to live at Vista at least Vista is across the street from campus. read more