I've been very happy with the service and quality at Gates Cleaners. Service is always prompt and friendly. Clothes are always ready for pickup within a couple of days, and they will generally rush if you need it. At pickup they always get our items for us quickly and everything looks great. My wife has also had some minor alterations and repairs done here, and the quality of the work has been excellent. I never thought I'd ever review a dry cleaning place, but every time I come in I'm reminded of what great service they provide. We are always greeted with a smile, and the work is always done quickly and with great results. read more

Gates Cleaners offers the best dry cleaning and alteration services in the Middle Tennessee area hands down. They provide stellar customer service. They always know me by name and know my cleaning preferences. I love clothes and normally respect and take care of them, but every once in a while, I may get a snag, pull or tear on a garment. They can repair any fabric and return it looking like new. I was very pleased with their wedding gown preservation service. While some business in the Nashville area want hundreds of dollars for their preservation services, I only paid $80 for a museum-style preservation for both my gown and veil. It still looks beautiful to this day and I had it preserved over five years ago. I used to work conveniently close to Gates, but even though I don't anymore, I still make the drive from Murfreesboro to utilize their services. read more

I went to Gates mainly because of a coupon I got out of Clipper Magazine. We had a lot of nice shirts/pants/ties to be cleaned, some needing stain removal. They had it all ready within a few days and did an excellent job. Actually, I ended up arriving about 12 minutes after closing, however they still had the "Open" sign on so I went inside. Incredibly nice people - they never acted in any way annoyed or frustrated by me coming in after closing, they thanked me more than once for my business, they greeted me promptly upon arrival, and they did an amazing job on my husband's clothes. What's not to love?! We'll definitely be back!! read more

I have been dry cleaning my clothes since 1996 and have been a customer of Gates Cleaners since 2011. This is the best dry cleaners I have ever been to. The staff is always friendly and will go out of their way to help. Very often, they will walk out to my car with me and load up my dry cleaning. I used to live within 5 mins of the cleaners but moved about 35 minutes away. I still come here because of the great customer service and attention to detail. I strongly recommend Gates to anyone!! read more

When I started going to this cleaners, they were great. They did an exceptional job on my clothes. Stain removal was fabulous. Extra care and attention to details, button that were loose, stains I missed, hems that were coming undone, they took care of it all. But all that changed on August 12th. They lost 3 of my husband's shirts, and did not want to accept any responsibility. Tried to pawn off other people's clothing on me. I explained these shirts were too small for my husband, but she insisted they belonged to me. After about 15 minutes, I said forget it, and give me my clothes that actually belong to me. She had the nerve to try to charge me for the missing clothes. I told her, that was not going to happen. She also stated they have never lost anyone else's clothes. Well I found out she lost another reviewers jacket. People make mistakes. Just admit it and move on. I will never step foot in this place again. I can just say, BEWARE! read more

Dropped off 5 shirts came in to pick them up and they returned someone else's shirts. Apparently someone in Franklin/Cool Springs has my shirts. Asked for my shirts or for replacement and they said they have no money to replace my shirts. read more

Absolutely the best cleaning service in Nashville/Franklin area. The owners are very nice and fast. They know what you want! Highly recommend read more

AVOID AT ALL COSTS! I used this cleaner for a couple months and they have always been friendly... until today. Last week I had four shirts cleaned there and all of them came back with black stains under the tags they put on the shirts. I only noticed one at the time which i immediately brought back in and they cleaned for no charge. The other 3 I brought back a day later with the same issue. They took them and promised to clean them for no charge. I picked them up today and basically was called a liar by the guy who agreed to clean them for no charge. As if i intentionally put the stains on the same spot of freshly cleaned shirts within a day of getting them back. I can forgive a mistake but not taking responsibility for your mistakes is unforgivable. Plenty of other cleaners in the area. Stay away from this one. read more

Not only did they lose my jacket but it took them two weeks to admit it. They promised to call and never did - I had to keep going into remind them. Finally they said they lost it and the reason was they were too busy to look for it. Well perhaps they need less customers so they can run the business properly. read more

I am not the one who usually make reviews but I would love to give them 5 stars! They always do excellent jobs! I've been there for several months and Gates Cleaners is now my new local favorite! The owners are very careful. Lost one of the buttons on my husband's shirt during his work and they fixed it with no additional charge. If you are looking for cheap and competitive prices and high quality of cleaning job, I highly recommend this business! read more

Gates Cleaners is reliable and consistent. It is a family run business. The owner is almost always there and she will know you when you walk in. You will often find her daughter or another family member behind the counter. We have been using them for years are bouncing around from cleaner to cleaner. Once we found this one, there was no reason to keep looking for another one. read more

I've been a regular customer for nearly 10 years and have recommended this family business to several friends. Trusted them with a older leather jacket that needed some conditioning. I know they sent it to another place to have it cleaned, but it looks AMAZING! I am so glad I had them work on this as it looks fresh and less worn out than it did when I gave it to them to work on it. Great attention to detail, outstanding service, and the best cleaner around these parts. You will love their service. read more

I've come here once and I will never return. Over three weeks to get my dress cleaned. Everything I was told it would be done it wasn't. Doesn't care that I had to come three times to pick it up They ruined a sweater. I've had the sweater cleaned before and never had an issue. She had all sorts of excuses but this only cleaners that ruined it. Been here once and will never return read more

WORST PLACE EVER-DO NOT GO HERE!!!!! $116.00 is what they charged me for 4 SMALL bags of WASH AND FOLD!!! No sorry, no "you are right we are completely over charging you", etc. just pay me and leave- oh and they had the balls to try to shhhh me or tell me to stand off to the side silently when other customers would come in. Guess they don't want the word to get out that they are crooks there!! Lots of other places to choose from- so for your sanity and wallet GO SOME PLACE ELSE!! read more