Gate 1 kicked three people off the 9 day classic Iceland bus tour, after 3 days, for showing signs of Covid.
We were at the eastern-most point in Iceland, farthest we were getting from Reykjavik. We were told we could not return to the bus tour and were responsible for getting ourselves back to Reykjavik. Since there is no train, bus, Uber or rental car service where we were, we were pretty upset. Our tour guide thankfully arranged a taxi to drive all the way from Reykjavik to pick us up and return to the city, a 4 hour drive at a cost to us of $362 US.
Back at the city, we needed to purchase 2 additional nights at a hotel, costing another $920 US. We missed 3 full days of touring, the other hotel rooms(already paid for), and the meals that were included. We were treated in a very ignorant manner, with absolutely no consideration of the consequences this decision had for us. Thankfully, our Covid resolved after 2 days of rest. The majority of people on the bus were coughing and I understand 2 more people were asked to leave. The rest on the bus were stifling their coughs, not wanting to get kicked off.
How does Gate 1 justify taking all our money for the trip while we were left to spend more ? Why were we not compensated, at least in part, for our loss? I entered into a contract with Gate1 assuming they have a responsibility toward us as their customers. Sadly, they failed. read more