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    Garzas Restoration

    4.2 (5 reviews)
    Closed • 8:00 am - 5:00 pm

    Services - Garzas Restoration

    Mold remediation

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    Green Water & Fire - Standard single door containment with zipper door

    Green Water & Fire

    (89 reviews)

    Austin

    I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

    We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

    Rapid Response Restoration

    Rapid Response Restoration

    (54 reviews)

    Avondale

    Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet…read moreoverflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all.

    I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

    Quality Assurance Restoration

    Quality Assurance Restoration

    (59 reviews)

    We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

    Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

    Pacc Solutions

    Pacc Solutions

    (13 reviews)

    Once the contractors start doing the work, it's smooth sailing and the end results is excellent…read more M.L.

    Save yourself a headache and find a more reputable company to replace your roof…read more Following a hail storm, PACC Solutions came to inspect the roof and stated there was damage and that insurance would likely cover a whole roof replacement. Kostas was the one who was going door-to-door. I had inquired about my $2K deductible and Kostas told me not to worry about it, they will cover my deductible for me. With that information, which I should've gotten in writing, I signed an agreement to have PACC Solutions contact my house insurance and start the process for a roof replacement. In the meantime, I was given contact information for Claudia who would be managing my roof project. It became almost impossible to get an update or receive a text back from Claudia. Would have to send texts, copy & pasted, multiple times a day for many days to get an answer. Then came time to decide on shingle colors and gutters. Wydler, part of the design team, came to show me the options and told me I owe my first half of my deductible now. I was confused and let him know Kostas had said they will cover my deductible for me and it wasn't something I should worry about. Wydler said it is illegal to offer to cover a deductible and that Kostas has been told multiple times in the past that he isn't supposed to promise that. Wydler said he has had many people tell him Kostas has promised to cover the deductible despite knowing it's illegal. I ended up paying my first half of my deductible that day. Roof was completed on 6/8/2026, there were lifted shingles through the entire back of the house and nails sticking out underneath them, so I reached out on 6/12/26 with my concerns. They scheduled for repairs to be completed on 6/16/26, sent over a confirmation which I agreed to. The weather continued with storms and rain throughout the summer. On 7/31/26, during a rainstorm, I woke up to the sound of dripping water in my kitchen. Water was coming through my kitchen cabinets, the ceiling, and onto the floor. They sent another technician, Anthony, on 8/4/26 who got up on the roof and discovered the issue. He pointed out a roof hook that has cables running from the power lines to my house, and said that's where the water is coming through. He stated the old bolt holes were not filled in prior to re-shingling my roof and that's why water was coming in. He said this is a common issue that they often miss. I asked why this doesn't get checked if they commonly miss this issue but did not get a direct answer, only an apology. Following this, the kitchen in my ceiling began ripping open until the drywall underneath was exposed.They sent their interior team on 8/19/26 with Felipe who then told me that this is such a simple fix, they will scrape the paint, sand it down, and repaint that area. PACC Solutions professional opinion to fix my ceiling after all that rain through the roof, through the attic, through the kitchen ceiling was to scrape & paint. I'm not sure if they thought because I am a woman, I wouldn't know better, it certainly felt like it. Thankfully, prior to this conversation and Felipe's solution, I had my uncle check out the damage. I had picture evidence of wet joists in the attic and wet insulation. I stood my ground and told Felipe this needs to have the drywall cut out & replaced, then sanding and painting, and finally replacing the insulation in the attic. He was very surprised when I asked for more than his solution. He finally agreed and we set a date. The kitchen ceiling repair started on 8/25/26 and on 8/27/26 another worker was to come and finish sanding, paint the ceiling, and replace the insulation. I knew not to trust PACC Solutions anymore, so when he said he was done, I went up to the attic myself to ensure insulation was added. It was not added. I used google translate to communicate with the worker that insulation was not added, he was adamant that it was. He got on the phone and called Felipe, who was not on site, who then tried to convince me that they added insulation, but I won't be able to tell because they used identical insulation. He would not listen to me saying that there are empty spots where insulation was removed but not replaced. He insisted I just can't tell the difference. After work, when I had more time, I went back up to the attic, into the spot and took pictures of the lack of insulation. Felipe then texts me saying, he sees it now, that previous worker must've had a heat stroke and didn't realize the insulation wasn't replaced. It seemed that they weren't expecting a woman to stand up for herself and tried to make excuses until they were presented with physical evidence.

    Precisionlux Home Remodeling

    Precisionlux Home Remodeling

    (74 reviews)

    Superb communication. Great results. Fair price. Would hire again…read more Our project was a subfloor repair in our upstairs bathroom. This meant a demo of wood, demo of tile, new carpentry, new tile, reinstall of a fixture, additional pipe, and new baseboards. We decided (without any pressure for add-ons) to extend the work to the whole bathroom floor instead of just the localized area. So our results feel like not just a repair, but a remodel. Things that stood out: Communication - We felt the main point of contact, Anthony, was clear and helpful through the whole process. This is true of every crew member we interactacted with as well. Questions were answered patiently, things were explained clearly, we new what to expect next, there were no overpromises. Everyone that came into our home was respectful. Our input was sought at appropriate times, and we were shown progress consistently. Execution - Everyone seemed competent and capable of the tasks at hand. The results look good, feel good, and inspire confidence. If there was a mess made, it was promptly cleaned up. If there was a concern, it was handled appropriately. Initially I was a little skeptical of the proposed timeline but after seeing the work in action it made sense and was accurate. I would advise any others to just be ready to communicate a little, and inspect the results at each stage, since there might be use of different crews for one stage or another. It felt like a smooth project overall, with a little touchup at the end. Also, someone cleaned our bathroom sink. Didn't even ask for that!

    Anthony and his team were great to work with and did excellent work. I was managing an extensive…read morerehab project from another state, and their communication was exactly what I needed. They kept me consistently in the loop and were proactive every step of the way. There were a few items that didn't make it into the original scope of work, and Anthony took care of them without any additional cost. Any change orders I requested were handled professionally and without issue. The project came in on budget and on timeline, and they were also great about offering suggestions and options to help keep costs down. His quote was on the lower end of the others we received, and the quality of work was excellent, and I couldn't be happier with the outcome. I highly recommend Anthony and his team.

    Garzas Restoration - damagerestoration - Updated September 2026

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