I took my 2012 Volvo to Redlands Tire Pros multiple times within a year while I was having car…read moreissues. They were always super helpful, professional, reasonable quotes, and fast and efficient with the repairs. After I moved to another city and I was thinking of selling my car, I called them. Sergio was incredibly kind and helpful and even remembered me and my car! If I still lived in the area, I would absolutely continue to go to Redlands Tire Pros for any car repair needs. I usually feel nervous and like I'm going to get taken advantage of in terms of price by auto mechanics but I never felt that way when working with them. They even have a cute dog who sits in the front of the shop. Highly recommend Redlands Tire Pros! And shoutout to Sergio for going above and beyond to give me tips and guidance on selling my car.

Both Sergio and Brian took care of me... professional, friendly and they get the job done! I highly…read morerecommend this shop... for any of your needs.... Today Mine was brake fluid flushed.... In and out... I recommend coming earlier....

I've taken my car in 3 times over the last couple years for different things and every experience…read morewas good. Service is done within a reasonable timeframe, communication is good, and the price is right for me.

Amazing communication, transparency, turnaround time, quality of work, and (most importantly)…read morecustomer service. I can't recommend this place enough. It's a breath of fresh air to hire an automotive staff that is happy and eager to help with your repairs. The staff at Discount Auto constantly kept me updated and in the loop on the status of my vehicle and its repairs. Not only was the front office staff pleasant to work with, but the technician that worked on my truck was a delight to speak with too. The shop was able to take my truck in the same day that I called to inquire, diagnosed it quickly, and fixed the issue in a very timely manner. All in all, they've set the standard for automotive repair and servicing. Highly recommended

I had front struts, rear shocks, control arms, ball joints, pretty much my whole suspension that…read morehad rubber attached was replaced. Fernando answered all my questions, was very friendly and knowledgeable. He even responded after hours. Incredible customer service!! After all work was completed he showed me the parts he replaced that failed/were failing. Never had Toyota do that. It was my first time working with him and I will be back. Definitely a money saver compared to the dealership and his guys found stuff that Toyota's techs missed. Car rides great!

They did a great job on servicing my moms car. Super honest mechanics and very fairly priced on all…read morethe work. Can't recommend enough!

I've always had a great experience at Discount Tire. The team is friendly, knowledgeable, and…read morealways takes the time to answer my questions and address any concerns without making me feel rushed. Today I stopped by because my car was making a strange noise. They didn't hesitate to take it for a test drive, quickly figured out the issue, and explained everything clearly. I really appreciated how helpful and honest they were. Great customer service every time. I highly recommend them!

(1 Star) I rarely…read moreleave negative reviews, but this experience deserves one. I brought my Mercedes-Benz to the Discount Tire location in Redlands because my rear tire was not holding air. Since I purchased all four tires and the warranty through Discount Tire, I expected the issue to be straightforward. My expectation was simple: inspect the tire, determine whether it qualified under the warranty, and explain the findings honestly. Instead, I received multiple, conflicting explanations over the course of two days. The first phone call informed me that all four of my tires were low on tread and needed to be replaced. I explained that all four tires had been purchased from Discount Tire and that I had also purchased the warranty. I reminded them that I came in because one rear tire was losing air, not because all four tires were worn out. I was then placed on hold. When the representative returned, the explanation completely changed. I was told they had accidentally inspected another Mercedes-Benz of the same color and that my vehicle was actually fine. The problem with that explanation is that I was sitting in the parking lot during that phone call. I could see the vehicles on the lot, and I did not observe another Mercedes-Benz matching mine. Whether there was an internal mix-up or something else, the explanation simply did not make sense based on what I personally observed. When I arrived before closing to pick up my vehicle, the explanation changed again. I was then told the replacement tire needed to be ordered. The following day, I received another phone call. This time I was told the tire would not be covered because I had not had an alignment performed after purchasing the tires. I was then asked if I wanted to purchase both a replacement tire and an alignment. By the end of the process, I had received four different explanations for the same warranty claim: All four tires needed replacement. My vehicle had been confused with another Mercedes-Benz. The replacement tire needed to be ordered. The warranty would not be honored because an alignment had not been performed. At that point, the issue was no longer about the tire it was about trust. I don't mind being told "no" if the decision is supported by the written warranty and explained honestly. What I do mind is receiving a different explanation every time I speak with someone. That makes it very difficult to have confidence in the recommendations being made or to believe that my warranty claim was handled consistently. I have submitted a formal complaint to Discount Tire Corporate requesting a review of this matter and an explanation of the written policy used to deny my claim. As of the date of this review, I have not received a response. I will update this review to reflect how Discount Tire responds and whether the company stands behind its warranty and customer service. I also intend to document and share my experience on social media so other consumers can make informed decisions based on the outcome. I genuinely hope I can update this review with a positive resolution. Right now, however, I cannot recommend this location based on my experience.

I highly recommend American tire depot Great service and…read morestaff they fixed my tire and did not try to oversell anything I would give 10 stars if I could

Dear American Tire Depot Management,…read more I am writing to formally complain about damage to my vehicle's wheel that occurred during a tire repair at your Redlands location, as well as the way my concerns were handled when I returned to the store. On Monday, August 17, 2026, I had an appointment scheduled for 12:45 p.m. to replace the driver-side rear tire on my 2025 Toyota Camry. The previous day, I had experienced a flat tire and, because I was unsure whether it could be repaired, I ordered a replacement tire online through American Tire Depot. My vehicle has just over 19,000 miles and is very well maintained. It is covered under Toyota's three-year maintenance plan, and the tires have been properly maintained and rotated. Prior to bringing the vehicle to your store, there was no damage to the wheel in question, which I can document with a photograph taken when the flat occurred. I arrived at approximately 12:30 p.m., as requested, 15 minutes before my appointment. I waited roughly two hours before the vehicle was inspected. I understood that other customers were ahead of me and had no issue with the wait. The service advisor eventually informed me that the tire did not need to be replaced and could instead be repaired with a patch. I appreciated their honesty and agreed to the repair. I was satisfied enough with the service at that point that I even provided a $10 tip for the technician who performed the work. Approximately 20 minutes later, I was told my vehicle was ready. I left the store and drove directly home without any incident. After arriving home and allowing the vehicle to cool down from the very hot weather, I went outside to wash it. At that point, I discovered a deep, fresh scratch/gouge on the wheel that had just been serviced. I immediately called the Redlands store. Someone answered and placed me on hold, where I remained for approximately 25 minutes. Eventually, it became clear that no one was returning to the call. I attempted to call again, but the store had closed. The following morning, I called and specifically asked whether American Tire Depot had a policy regarding wheel damage or scratches that may occur during service. I was told there was no specific scratch policy and that the best thing to do was bring the vehicle back so the wheel could be inspected. I arrived at approximately 8:00 a.m., despite needing to be at work by 10:00 a.m. After looking at the wheel, I was told that the damage could not have occurred at the store because their tire equipment supposedly does not touch that particular area of the wheel. I was then told that I must have scraped the wheel against a curb after leaving the store. I explained that this does not make sense. There is no corresponding curb rash, scuffing, or impact damage on the tire itself. If I had struck or scraped a curb hard enough to cause this type of damage to the wheel, there should reasonably be some evidence on the tire directly beside it. There is not. More importantly, I have photographic evidence. I have a photograph from the day the tire went flat clearly showing the wheel without this damage before American Tire Depot serviced it. I also have photographs taken after the service clearly showing the new damage to the wheel while the tire itself remains undamaged. Rather than discussing this evidence or attempting to find a reasonable resolution, Richard, who identified himself as the manager of the Redlands location, told me that the damage was my issue and that he considered the matter "final and closed." When I asked for the name or contact information of the person he reports to so that I could escalate my concern, he would not provide me with any additional information. I find both the damage and the handling of my complaint unacceptable. I am not asking American Tire Depot to simply take my word for what happened. I am asking management to review the before-and-after photographic evidence, the service performed on the exact wheel that was damaged, and the circumstances surrounding the repair. I am requesting that this complaint be escalated to the appropriate General Manager, District Manager, Regional Manager, or Corporate Customer Relations representative for review. I would also like American Tire Depot to provide a reasonable resolution for repairing or restoring the damaged wheel. Please contact me regarding how American Tire Depot intends to address this matter. I am prepared to provide the before-and-after photographs, service documentation, appointment information, and any additional information necessary. I would appreciate a written response from management. Thank you, Sam

The first two times I've gone here, the service has been great! I highly recommend this location as…read morethe customer service is on point. Thank you American Tire Depot.

Angel wrote up my service request and order. This was a very unexpected and upsetting day for me as…read moreI wasn't ready to buy a set of 4 new tires as I'm sure nobody ever is. Anyway I needed to get to court this day and ATD got me in and out in just a bit over 2 hours, mind you I didn't have an appointment. I feel I was treated fairly and with courtesy. Been here before and will return. Great business. Thank you Angel.

Update on 7.9.2026 The service and staff at this location…read morecontinue to be outstanding. I had an appointment for noon, and after getting there about 25 minutes early and standing in line for about 20 minutes to get checked in, they took my keys at noon and handed them back to me at 12:30 with the work completed. I appreciate being able to make an appointment. Management: A customer waiting in line in the lobby is MORE IMPORTANT than someone calling in. It sends the WRONG MESSAGE to customers when staff take a call in front of the person that has been patiently waiting. This is a MANAGEMENT ISSUE that needs to be addressed.

Customer Service: 2/10 -- felt more annoyed than helped. Multiple back and forth trips. Ordered…read moreincorrect parts. Bad warranty. Work Quality: 3/10 -- rushed work and poor attention to detail. Incorrect placement of wheels. Honesty: 1/10 -- felt like they were trying to upsell everything. Random parts broken on my vehicle that were never broken so they can make a sale. Wait Time: 1/10 -- took way longer than promised. Professionalism: 5/10 -- communication could've been way better. Pricing: 2/10 -- overpriced for the quality of work. Shop Cleanliness: 6/10 -- Decent. Feels depressing. Prefer to not wait in there. Overall Experience: 1/10 -- wouldn't come back or recommend to anyone. Also, if you do drop off your car here, make sure to keep an eye on the service techs they don't know what they are doing. Ask me how I know. Americas tire, do better. Thank you for understanding. Inspection Results: MEGA FAIL Reinspection is required.

If there was a zero as a rating, I would give this dishonest business that. I had a tire emergency…read morethis morning on the way to work. I told my tow truck person to tell the service guy what type of tires I wanted. Those tires requested were not installed. My bad was that I was in a rush to get to work that I did not check that the proper tires requested were installed. Tough lesson learned

Jesus is so kind, helpful and honest. This is the only place I come to, to get my tires.read more

So grateful to Salerno's! Helped me out when I got an insane quote from another business in town,…read moreand they gained a new customer in me for sure. Work was done quickly and well, made sure everything was taken care of for me!

Mark repaired the A/C on my brother's car 2 years ago has been working perfectly ever since. More…read moreimportant is that he was very straight forward and honest with me during the process, doing a good diagnosis to repair what was necessary without trying to run up the bill on unneeded things. He stands behind his work.

better tires better prices…read moretire tech theres also a papa johns nearby if youre lucky like me you might get a slice of pizza while you wait. i got lucky three times better ingredrients better pizza papa johns

I got my first set of brand new tires here 3 years ago. They were amazing! I drive over 12000 miles…read morea year and tires were great! Tread was low and I had a bump on one from hitting a curve so I came back for a new set! I am totally happy! Tire prices including installation, rotation and flat tire repair is EXTREMELY COMPETITIVE!