I love Monterey Bay Orthodontics! Dr. Palma and Dr. Criswell are amazing, and I always end up…read moreleaving with a smile from the staff. 100% recommend. The best part? The results. I love my teeth :)

Had an apt @4:50 for a quick check up, I was told if I got there earlier I could be seen in between…read moreclients so I didn't have to wait 2 hours to be seen for an apt that would only take 5 minutes. I waited an 1 1/2 hours and left upset because the receptionist then told me I was now going to have to wait until the original time. I love over an hour away and have to drive through heavy traffic. What a waste of time! Thanks Lindsay!;(

I can't speak to the rest of the practice, but do NOT see Dr. Jennifer Stachel. She is distracted,…read moreshort to the point of being rude, and clearly cares more about what she's wearing than caring for her patients. She was too busy chatting with her assistants about her outfit to pay attention to my teen, who was trying to tell her something hurt. Weirdly preens for compliments from staff and parents. ALSO--when I left this same review several weeks ago, Cassady closed the page of that location. There are so many other orthodontists in the area--if you want good care, go someplace else!

The symbiotic combination of a friendly and courteous staff, offices in both Carmel and Pacific…read moreGrove, and a competent, approachable and genuinely nice Dr. Cassady made having braces as an adult entirely tolerable. Everybody who works for Dr. Cassady seems to be quite efficient and to enjoy their job, so the mood in the office is consistently pleasant and I was never made to wait beyond my appointment time... And, my teeth look beautiful!! I echo the sentiment of the previous yelper- why aren't there more rave reviews?

Everyone treated us wonderfully since the first day. They kept us informed about everything at all…read moretimes. All staff was very kind and always worked with our schedule for appointments. My son got his phase 1 braces because he had no room for his teeth to come in. It was getting crowded for his teeth but now he has a beautiful smile with straight teeth. My son never complained of pain other than a slight discomfort the days he had new adjustments. By the next day he was in no discomfort. My daughter got braces elsewhere before we found Dr. Eisinger, she complained about pain constantly and we had a bad experience at that office. We are glad we all had a great experience at John J Eisinger, D.D.S, INC.

Too busy taking pictures for social media! The thec's working for this dr. Eisinger did not seem…read morehappy and I noticed a lot of turn over during the two years or so that my daughter was in treatment. When it came time to remove my daughter's braces and she was sitting in the chair and the thec was waiting the doctor was on a personal call (talking about golf. I know this bc he was load enough for all to hear). When he finally came he started removing the braces aggressively and IN a RUSH bc someone came in with cookies for the him and he wanted to get a picture for his social media. There was blood splattered on my daughter's bid. And I asked to speak with the office manager which turned out to be his wife. I got no where but I would not go back and would not recommended to anyone I know. My younger daughter is with a different ortho and very happy.

I called today to ask if this office accepts Medi-Cal as a general dentistry provider. I later…read morefound out that being listed under "General Practitioner" in the Medi-Cal directory doesn't actually mean general dentistry -- but instead of the person answering the phone taking a few seconds to explain that, she was rude to me. When I asked a follow-up question, she just hung up on me. I wasn't asking anything unreasonable, just trying to figure out if I could get care here. A little patience and professionalism on the phone goes a long way, especially for patients trying to sort out insurance coverage.

Dr. Wu, Dr. Burnstien, Dr. Held, Leslie, Laura, Anna, Alexa, Isabelle, Jalissa, and the rest of the…read moreteam are all awesome, and have great communication, as well as positive energy! Thank you all so much for providing us with great customer service! Dr. Jen, Imelda, the front office staff, Evelyn & supporting staff are amazing! They took the time to make sure we were comfortable, and had a full understanding of the treatment process. All of the staff are extremely knowledgeable & very friendly! Thank you so much for your great customer service!

I'm so grateful for having my Invisalign journey with Dr. Criswell and his staff. Admittedly, I was…read morehesitant wearing braces in my adult years. After my consultation with Dr. Crowell, I felt I made the right decision, as he is friendly, professional, and highly skilled. He thoroughly explained my treatment plan, as well as answering my array of questions, with patience and kindness. I can definitely see the positive results with my teeth! If you're searching for an office that is welcoming, efficient and consistently clean in communication...look no further.

Dr.Criswell has been my ortho for 2 years and I just got my braces off yesterday. I am so happy…read morewith my results and with my teeth, it has been a rough journey.. I used to always think my teeth would never get fixed and that they would still look bad after I get my braces off. Somehow they turned out amazing! The staff there are all so extremely nice! The service is also really good I never had problems canceling an appointment or making one to fit my schedule. Love them but my journey has come to an end!

I had excellent service throughout my Invisalign journey. They were very accommodating for…read moreappointments which was helpful since I'm only in the area to see my family at certain times. The Invisalign worked great and I was able to submit photos of my teeth through the app where they can review my progress and approve me to the next tray. This was a huge benefit for me since I didn't have to come in each time. A super friendly office all around and made for a very enjoyable experience. I highly recommend them...

I've been here for cleanings, fillings, and in the process of Invisalign…read more Front waiting room is nice, desk staff is always friendly and fast, the medical staff is great, and the docs are top notch. When I arrive, I don't wait have to longer than 2 minutes before being seen. I love a place with lots of windows. Also, good covid awareness and procedures.

I really like Dr. Frahm and her staff! The office is so gorgeous, and feels like a spa. They offer…read morewarm neck wraps or blankets during treatment, and paraffin hand wax treatments during your visit! The staff are very gentle and so is Dr. Frahm. I appreciate that she takes the time to explain everything and spends time with you one-on-one before your first visit.

Not a true Holistic dentist. If you are crunchy or granola or whatever they call us- she uses…read moremercury,when I asked if the toothpaste being used on me was fluoride free the assistant claimed yes, flipped the toothpaste on the sterile tray and left the room after donning her gloves. Odd. So it was my mouth, I flipped it back and took a pic and called the distributor. She lied. It was NOT fluoride free. They offer CREST products . So you know they are sticking the the lies of dentist association which is not founded on science, but is money backed. If you want true holistic- systemically better for your body- check IAOMT.org and do better!

Friendly staff. My daughter and I feel comfortable going…read morethere and it's not one of those dentists that keeps selling you expensive treatments. Good reminders.

Seems just looking to make money and do work not required. First time in daughter was told needs…read morealmost all teeth to have fillings. Just moved to the area and previous check up 6 months ago no issues. No complaints pain or sensitivity but office said need all this work done. Shady. Not going back. I see someone else had posted a similar experience in 2023. :( Also did not complete cleaning and xrays in time allotted. Have to take time off work and need an efficient and skilled professional staff. This is not the place.

"First time at this dental office. The staff is great, and the music is amazing--it helps you relax…read moreduring the procedure. Dr. Yumm is very professional." Faviola was very helpful

I use to recommend this dental office, but not anymore...I had a front tooth cap come off from my…read morechildhood so they made me a partial and I thought it was just taking me a while to get used to it, but when I went to another dentist to see what I could do with my bottom teeth, I found out that my partial was made wrong I didn't fit right and it had broken a tooth where the wire was supposed to go not very happy. I was gonna ask for a partial refund but now talking to people they said they probably wouldn't do it.

I'm SO glad that I finally found Dr Criswell to do my braces!!! He has changed my life for the…read morebetter, giving me the awesome smile that I have always dreamed of and a solid bite that will keep my teeth beautiful for the rest of my life. I didn't know such an incredible transformation would happen so quickly with such great results. Also, he is very affordable! My only regret is not going to him sooner... I visited 2 other orthodontist around the area before visiting Dr Criswell and was about to settle with one, but then a friend recommended me to Monterey Bay Orthodontics, and I'm so glad she did. Thank you Doctor and staff!

Dr. Criswell is a wonderful orthodontist! After my initial meeting with Dr. Criswell I decided on…read moreInvisilign and I am so pleased! Dr. Criswell and his staff make you feel as though you are part of their family. The office atmosphere is joyful and very professional. If you are considering Invisilign or braces I would highly recommend Dr. Criswell. You will leave the office happy and you will have a beautiful smile :-)!