Here is my review for Empire Toyota…read more Empire Toyota was our second choice for a dealership. I found what I thought was a great deal at New Country Toyota of Saratoga Springs N.Y. so we my husband and I went there. The salesman was rude, and had this I don't really need this sale kind of vibe. Went for a test drive and put money down $500 that we were told by John Kirkwood our salesman would be returned to us in 48 hours. I went up the next day to finish the paper work, (this is a 2.5 hour trip from our house) and waited almost an hour to meet with the finance manager. My appointment was at 1:30 and he finally met with me at 2:20. Long story short we wanted to cancel the deal by Friday, not happy at all with this dealership. I had to go through Toyota's customer complaint department to have them talk to the dealership on my behalf. We will not get our $627.00 until next week which will be about 3 weeks from the cancellation day! Unacceptable!!!! Yesterday I met with Travis a salesman for Empire Toyota who was very friendly, and not the least bit pushy. I had been in touch with his finance manager Steve Martin during the last 2 weeks to try and get out of my contract with New Country Toyota. By purchasing my new car at Empire I saved almost $2500.00 !!!! for a similar car minus the moon/sun roof. Very happy with this dealership!!!! I hopeful that during the lifetime of our car we will continue to have a great rapport with Empire Toyota of Oneonta, NY.

Customer service information prescription of parts tires in this moment communication lacking,…read moredisrespect, lack of courtesy, talking about customers behind their back a horrible experience since Saturday. This is the end of the third day and I am nowhere near starting to resolve my issue. I understand it's a warranty on tires, but nevertheless, it can be handled a lot better. Now they're telling me that the person who files the claim with the tire manufacture is going to be all for 10 days do you guys remember the days one when you said a joke about it yeah the manager is gonna come next Thursday. I've been having relationship with this dealership for two years now I just never thought that I could be treated so poorly. I emailed the general manager. I wrote him an email nothing I know they can do better.

Everybody here was so nice! I needed my stereo reset and they fixed it for no charge, entire staff…read morewas very lovely.

TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over…read morelooking your car to see what is wrong and then will tell you every week there's a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn't be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn't know if I did or didn't so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing.... $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn't even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!!

What a disappointing experience. Van in for service. I called four days in a row for an update, no…read morecall back. The fifth day I spoke with a manager. He "promised" to get me an answer the next day. (My rental was costing 1000 per week). No call the next day. I called. He was on staff and said that we would receive a call first thing Monday. No call. I called and learned the manager was off Monday. I called and asked for the owner. He never called back. My spouse called the next day and asked for a call back. No call back. The van sat at dealership for 8 days before service was scheduled for" three hours". On the scheduled day for service called to learn, "not enough time", scheduled for next morning. Called the next morning, mid morning, to learn it hadn't been looked at yet. "Would be soon". I own a business and understand being short staffed. What happened to customer service? Just a call back with updates, staying on schedule? Very disappointing. Van still not done at the time of this review.

Customer service needs to be better. Seems like no one is…read moreever there. They are more concerned with the profit they could make on one repair rather than trying to achieve loyal customers. Also the first time I've gotten a vehicle back from a dealership where then didn't even rinse it off. Worst experience I've ever had with a dealership before. I wouldn't recommend anyone going there!

Me & my wife was in Coopertown for the World Series Gala but didnt make it because we blow a tire &…read morehad to have it towed couldnt get wheel lock off to Royal Hyundai 20 miles away.Anthony was the serviceman we delt with who was very helpful with our situation.we were strained in our motel which they accomodiated in picking us up.Thanks everyone involed in our sitation. Yours Truly Walt & Linda Counterman

My retired father got brand new tires on his car. After…read moregoing through every route possible he was told he has the wrong size tires on his car. That means Royal Hyundai and their team put the wrong size tires on their car. Steve Harris the owner told my retired on a budget father " buy 4 new tires and we will install for free" No Steve Harris that's not going to work. Your dealership put the wrong size tires on my fathers car. Now you want to make more work for everyone because we will take the legal route to make sure my father gets his new tires in the correct size. This wasn't his fault or responsibility. But it is your responsibility as a business owner to make it right.

Bought a car with issues and somehow it passed inspection by his mechanic that morning with bad…read morebrakes and then some!! Crooked dealer and his mechanic at Ingrams in delhi as well.

From the owner: We have financing and warrantyread more

Buy and trade in review. Good selection. Knowledgeable staff. Efficient and comprehensive…read moretransaction. In and out within hours. Trade In. Pay off. Very low mileage, nearly new vehicle & warranty plan purchase. Although I have never made the time to have my new purchase checked out before signing, I would recommend it to anyone that is not a mechanic and who has the opportunity to do so. They work with many banks, local too :)

Certified Auto Outlet is an excellent place to purchase a car from, Cody Hall is truly a…read moreknowledgeable professional to work with and very helpful to ensure all of the details or any concerns are addressed, making the purchase process easy as possible. We highly recommend them for friendly personal service when looking for a great pre-owned vehicle!

I'm a first timer after trying numerous other places. They swapped out summer tires for snows,…read morechanged oil. Super fast, reasonably priced, and I'm hoping they're my new go-to place for car repair.

McCarthy is absolutely the best place around for tires and service. These guys are great! They've…read morealways taken amazing care of me and all of my vehicles. It's rare to find this level of customer service these days. The work is great, price is right, and service is awesome.