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    Gary Enck's Car Store

    3.7 (3 reviews)
    Closed Closed

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    Empire Toyota

    Empire Toyota

    (37 reviews)

    My husband and I have purchased 11 cars as of today from Empire since 2010. Obviously they are a…read morebuisness and are there to make money. But they are really fair with their deals. That's why we just picked up our 11th vehicle today. Austin in sales is great. A real personable guy. Service team has always been a hoot when we go in for routine maintenance. So I gotta give a 5 star because we've always got what we wanted and the prices have been good.

    I had a negative experience with this dealership submitting a credit application without my…read morepermission or knowledge, despite me telling them numerous times I'm only looking to put a deposit down so that i could hold the car and see the car (it did not arrive at the dealership yet). I also told them I did not want to do a credit application because I didn't even see the car yet! What sense does it make to submit a credit application for a car you haven't seen or test driven yet? I never gave them the okay or permission to do a credit report. I was told by the salesman that they would not do this. Please see my screenshots. You will have to zoom in for the screenshot from the assistant sales manager, Stephen Martin. His excuse for the dealership running my credit without my permission was that "as soon as someone gives us a deposit and a credit app we submit the information to the banks to get an approval" The thing is I NEVER submitted a credit application. This dealership requested certain information from me in order to move forward with a DEPOSIT then used that same information to do a credit application without my permission or knowledge! They didn't even help me with removing the unauthorized hard inquiries from my credit report. It is 9 months later and I'm still trying to remove 3+ banks from my credit reports. Needless to say, I ended up getting a brand new RAV4 with a higher trim at a more responsible and respectful dealership 5 days later and requested my deposit back. To submit a credit application without my permission or knowledge was a shady, greedy, and unprofessional thing to do and I would not want to do business with a dealership like this. The assistant sales manager didn't even offer an apology.

    Oneonta Ford - Proudly Oneonta Ford!

    Oneonta Ford

    (8 reviews)

    Everybody here was so nice! I needed my stereo reset and they fixed it for no charge, entire staff…read morewas very lovely.

    TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over…read morelooking your car to see what is wrong and then will tell you every week there's a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn't be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn't know if I did or didn't so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing.... $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn't even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!!

    Gary Enck's Car Store - car_dealers - Updated May 2026

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