I absolutely love this park and have been camping here several times and often recommend to others. Unfortunately, yesterday, I had an awful run in with the front desk staff when I was checking in. I was supposed to come in with a group the night before, but couldn't because of work. So they kindly took my son in advance and register my car when they checked in and paid my fee. A very nice gentleman, who I believe name was Chris, did not tell my party that they could not pre-register my vehicle. When I arrive the next day, already emotionally and physically exhausted from another long day, I encountered a female attendant at the front office. After letting her know I was checking in and already registered and paid, she rang up my card anyway saying that It had been inappropriate for the group to pre-register my car the night before. While I waited for my friend to send me a copy of the registration and showed my vehicle license plate by text, I signed a credit card receipt as she explained I could get a refund after I show the receipt. When she again repeated it was inappropriate, I suggested to her that it was the park's responsibility to have let the party know that pre-registration was not allowed. She responded "we ALWAYS tell people about this requirement" voice dripping with condescension. Obviously, her incredibly rude and unprofessional implication was that someone in my party had lied. She was not present for that encounter the night before nor has she did she even bothered to check the validity of her assumption. Given her age, I won't include her name here or fault her for the complete lack of the most basic emotional intelligence and professionalism. This was a training and management issue. She then called her supervisor, who I think may have actually been the park assistant superintendent, David Allen, who came out. He then, chest puffed, proceeded to support her without even wondering what the exchange between she and I was. Even after I told him and had shown her that my car had already been paid for, he refused to refund the money that I gave. He said the people that had pre-registered my car would have to come up and have a discussion with him first. At this point, I was near tears out of sheer exhaustion both from the long day I had had and with frustration of trying to maintain my faith while swallowing insults. I let the matter drop and I let them keep the additional $13 and chalked it up to a donation. When I let my group know what happened, and they said they were never told they could not register my car when they came in. They also said the gentlemen Chris? Who was taking care of them was incredibly kind and professional and there was never any discussion of the sort. What an embarrassment to this establishment to have a young lady like the one I dealt with representing the park implying that my group had lied without having any information about the encounter that happened the night before. And how much more embarrassing for the establishment to have a supervisor come out and essentially support his employee on her accusation that our group lied without any knowledge of what happened the night before. As much as I wanted to stop in again this morning to discuss the matter again now that I had heard what had happened the night before, the office was not yet opened when we left. My recommendation is to invest a little more time training the front desk and whoever the gentleman was, Mr. Allen or otherwise, on general principles of decency, professionalism, and courtesy. What an incredible disappointing experience. My family and I will continue returning to this park because this is one of God's most beautiful creations in our state. But I hope that by our next visit, someone will have taken the time to reflect and work on changing the attitudes of the front office staff that I dealt with. read more