We were passing through on our way to Florida. We arrive late, after 11pm. The night person,…read moreShadaria checked us in. Although she was not familiar with using their new system to check in walk-ins, she called Jamie, who stayed on the phone with her to get us checked in. They worked patiently and professionally as a team to make the reservation happen. Our room was clean, comfortable and well-appointed. We had delicious Starbucks coffee the next morning before we got on the road. We will stay here again on our trips between Florida and Texas.

When this property first opened it was always a great experience. The front desk staff was friendly…read moreand knowledgeable, and the bar team consisted of actual bartenders, the kitchen consistently turned out decent and FULLY cooked food. There were actual starbucks treats and snacks too.the gym is still one of the better ones I've seen a hotel, they have all you need and since it ain't used often equipment is still in good condition Since then, there's been a noticeable decline. The current staff seems sincere and helpful, but the overall experience just isn't what it used to be. Unfortunately its the premier Marriott option in Longview. If you're tied to Bonvoy, it's the default choice.

We're coming in town for a family wedding in April, and I just had the most excellent experience…read morewith Jonathan from the Holiday Inn north - Address 300 Tuttle Circle, Longview, TX. This young man was an excellent example of going beyond expectations and helping me secure a room in the middle of the craziness following the ice storm that hit Texas and February 2021. His professionalism and knowledge or so impressive! I truly hope IHG knows the value he brings to their organization. If he ever decides to leave the hotel hospitality industry, he can come work for me & Greystar property management any day!!! You can teach oooicies and procedures all day, but really can't train someone to have that kind of naturally positive and helpful attitude - it just comes naturally to some people including Jonathan!! Unfortunately we weren't able to book a room at Jonathan's hotel (because it's fully booked) however he did manage to educate me on the IHG brand, and I have secured a room at another one of your hotels in Longview for the weekend!

Has a few toilet issues, but after asking the front desk lady (I completely forgot her name) came…read moreand secured the seat back down. Rooms were very clean and the food was excellent. I'm not going to recommend the bar, however, because the bartender screwed up every drink she made for everyone I spoke with, including mine. The hotel shouldn't lose points for this necessarily. We stayed 3 nights and will definitely return next year for LonCon.

Place was super clean and well maintained. Easy access to shopping and eating places. Small pets…read moreallowed for a fee. Will return.

I went in this property a few weeks back, I inquired or was about renting a blocking rooms for a…read morewedding party, 10-12 rooms, while the front desk person was busy I went to the restroom in the lobby, when I came out there was a employee I do not know or get his name, but he stood there and asked me are you a guest at the hotel, I said no I was not, but explained what I was going to do, he said well your not a guest the restrooms are for guests only, so no 10-12 rooms for you guys. Btw! I am a IHG platinum member and I explained that as well and still it was your not a guest I understand I wasn't I would have been for 20-24 people, but we found another hotel that was just as nice

The rooms were clean, but small. The gym ‍ was small, 1 treadmill that didn't work properly…read more Swimming pool kids like it. They have breakfast

WHAT A SERIOUS DUMP 180 on a horrible room. Even to dolly for luggage was broken…read more How this place gets more than 1 star tells me that people are either blind or they live like this in their own homes. Nasty place. The furniture was old looked like it was taken out of a dumpster. Stains and bed bugs

Clean room. Hot breakfast. Pleasant staff. Coffee was pretty good for hotel coffee. If passing…read morethrough again, we would stay here.

Holiday Inn recently bought the hotel that was here and renovated it…read more Convenient location close to the interstate Nice place with a great price. My price was $78 before tax and I got a king size bed suite. Booked room on Priceline but I was able to see the hotel name before booking it. This hotel seemed to be at least $20 cheaper than comparable hotels in the area. My room is clean with a lot of space. I will stay here again especially if the price is lower than other area hotels

This visit was much better than the last. The lady that did my check-in at the front desk was the…read moresweetest. I asked for a room in the fifth floor so I would not have a toddler stomping over my head like last time, and she was very accommodating, which I greatly appreciated. I was able to get a great night's sleep due to the room being so dark and quiet. The general areas of the property could use an update, but that is a minor detail. Fingers crossed my next visit is just as good!

Extremely Disappointing Experience for a Hilton Diamond Reserve Member…read more After spending well over $18,000 annually with Hilton, I expected a much higher standard of hospitality. Instead, I received a tiny, outdated room that felt barely larger than a jail cell, disappointing breakfast, and poor customer service. Front desk employee Monica told me yesterday she was working on a room upgrade, repeated the same assurance today, but never followed up. Despite multiple attempts to get an update, my concerns were ultimately dismissed without resolution.

I booked my reservation for staying here thru Priceline (the app), & I also had the ticket in my…read morephone's Passbook. It was very convenient! I enjoyed my spacious room (1 king bed, room #310), & it was well updated. There was a great place to put my suitcase, & plenty of electrical outlets for charging my devices (phone & laptop). Also liked that they had a mini-fridge & microwave in the room. The room was also next door to the elevator & vending machine, so I got a drink (Diet Dr Pepper) for $0.90. The outdoor pool looked great, with its neat waterfall, but I didn't have time to swim or watch TV, I was just so tired. I also enjoyed eating from the continental breakfast buffet bar. They had some good (ovo-lacto-vegetarian-friendly) options! As well as plenty of space to sit & watch the morning news!

****Guests Beware***Scam Alert*** ** Fraudulent charges***-…read more****INCREDIBLY RUDE TO GUESTS****** READ ALL REVIEWS BEFORE STAYING HERE! My wife recently stayed here on business and upon reviewing her expenses, found a miscellaneous charge for 12.00. She called to inquire about the charge and was told it was for a damaged wash cloth. She said that she was unaware of a damaged washcloth and the policy. She kept a calm demeanor while the staff member was responding very rudely. When my wife told her she didn't appreciate her attitude, the staff member hung up on her. She called back asking for her name and the managers' name. The staff member told her that she did not have to give it to her and hung up on her again. Very unprofessional and disrespectful treatment of guests. I would avoid this place at all costs!!!! 2.5 STARS AVERAGE IS BEING VERY GENEROUS!!!!

First time visiting Longview. My family and I stayed at this beautiful Inn. Management made us feel…read morelike family. The bed was so comfy, I slept like a baby. I will definitely visit this clean and quiet place.

Stayed here 2 nights, one planned one not. Decent area of town, safe building, parking lot, and…read morequiet. Nice comfortable bed, and rooms were plenty big. I would give it 5 stars but had an incident with both housekeeping and a man and the front desk, let me explain. Majestic Inn has a checkout time of 11am. Its clearly stated, and not a problem on my end. On my first night here I was coming from El Paso, and I arrived later than I expected.. no biggie, but my point was I was tired. When I got to my room, I couldn't find any do not disturb signs to hang on my door, but I was told at the front desk by a lady that it wont be a problem to sleep in. I thought it would be ok. 9am A housekeeping lady is banging on my door, wakes me up, and when I get to the door and ask her what she wants, she becomes apologetic, and walks away. At this point im furious, because I still have 2 more hours with the room and was woken up. I took a shower and checked out, not bringing this up to the lady at the counter but there would be no point. I wasn't looking for a free or discount. My meetings in Longview that day lasted longer than expected and I decided to stay in Longview for another night and had gotten over the rude awakening. When I went back, and checked in I dealt with a man at the counter, and all I said was, I do not wish to be disturbed in the morning by housekeeping, could you give me a sign or pass that along to them? I was greeted by a look of disbelief and shock and was told that never could happen. After I explained to him that actually it does happen, and it happened to me this morning, I was basicly called a liar. I was tired, and let it go, but to me this was a big insult.. I have no reason to lie, and all I wanted was to be left without being disturbed...so again, everything else was great, price was awesome, but this situation bugged me, and I should have just gone somewhere else when told I was lying. The second night I stayed, I was not disturbed. This was a good thing for them, as there would have been hell to pay had it happened two times in a row.

Nice newer hotel and everything was clean and well kept. I like Tru for the city mural in the…read morelobby and this one didn't disappoint. The breakfast has some interesting fare like a yogurt parfait machine and biscuit and gravy. Plenty of parking. The property is accessible through the Wal-Mart parking lot. Please come and create your own adventure.

Trendy and clean spot stop for a night during a road trip. Free coffee/tea offered 24 hours as well…read moreas a water and ice station available. Small snack store offered to purchase via room or debit card. Breakfast offered daily from 7am-10am and a check out at noon. Gaming center on the main floor where the lounge area is located. Beds were spotless and comfortable. TVs new with free ways of streaming movies as well as free WiFi. Honestly I have nothing to complain about other than wanting my shower water to be slightly hotter than experienced. I will consider Tru again in the future pending I return back to Longview. Happy Yelping!

Kathy made it super easy to get a room. We're on our way home at night and decided to get a hotel…read moreinstead of continuing traveling and Kathy was a very knowledgeable and had a very happy attitude. Thank you so much Kathy for helping us!

Room was nice, a Good size and clean. The halls smelled a…read morelittle. The whole place needed minor repairs. The pool was closed by the health department. Since I stayed there because of the pool, I was disappointed overall.