Super easy and professional. Customer service was outstanding. Very business-like and straightforward, with no surprises.

Quick, friendly and excellent service! I have used Garfield Refining a couple of times now for crowns and have been very pleased with them both times. Will definitely use them again (my husband still has a couple more gold crowns!) read more

Valuation report should list the amount of non-valuable metals found along with valuable metals. As a customer I weighed one of the gold crowns (that had no tooth material) before submission and receiving a valuation report that appears to be shorting over half the material weight is very disappointing. I find it hard to believe that there are non-valuable metals (over 50%?) in a dental gold crown from research on the web. I will give them credit for timely response to my initial inquiry into the weight discrepancy but did not explain beyond - "We process all like alloys together. The weights you see under quantity is the amount of fine ounces (or pure precious material), not the gross ounces." Review pictures for documentation. read more

Not happy with service took almost 3 weeks to get paid ,web site says 1 to 2 day turnaround thats a lie , on top of that there was a service charge of over 100 dollars , my jeweler offered me more money with no service charge and would have only took 1 minute to pay me , I wont deal again with this company . read more

Great service, professionalism, and knowledge from Al Licciardello my account manager. Also great, clear explanations from Jessica Kolber Director of Account Services. read more

I had 3 gold dental crowns that were at least 25-30 years old. One by one, they had to be replaced, and I asked for the gold fragments. Wondering if the gold had any value , I found Garfield Refining after an internet search. I worked with Derek Moser, an Account Manager. He answered all of my questions honestly and promptly. The entire transaction including sending the crowns, the assay, the results, and the payment was completed within a week. I highly recommend this company. read more

sent in 23.42 grams of 14k gold and a gold dental cap melt value minus there 5% came to $2,149.52 they sent me a check for$1,350.51 basically ripping me off for $800 try to contact them on multiple occasions with no response. Don't do business with this company read more

I sent in a packaged of unused semi-precious material containing paladium and never got paid for that. I think I was short-changed. When we were in the dental laboratory business, my husband was paid for every bit of metal contained, even copper. And payment was fast and efficient. This time it took weeks. read more

Very efficiently sent me a label and a form to fill out to send with my item. Even though it's the holidays once they receive my item, it was promptly evaluated. I received the notification about the deposit and it's all been just easy and streamlined and I am pleased with the amount that I'm getting. read more

Pleasure to work with this company. They were able to assess the metals, provide me a summary of what I had sent in, the amount of I was entitled to. An all in one shop. Definitely recommend them. read more

Excellent and speedy service! I submitted old gold jewelry pieces that I'd never wear again and received a nice check in return. $$$ thank you! read more

Garfield told me they would "really appreciate" it if I would leave a review. Ok, I will. I sent them nine pounds of silverware. They paid me for approximately three pounds of silver, and said that another three pounds (approximately) was non-precious metal. That left about three pounds unaccounted for. I have asked several times for an explanation, but they have been unable or unwilling to provide that explanation. read more

Exellent service and payout. Would defintely use again. I will let everyone I know about this company.

Service was excellent. The process was clearly and thoroughly explained. All went quickly and efficiently. read more

Vaughn Archie has been helping me navigate my issue with the USPS since 6/25. He has been professional, courteous and supportive throughout this at times ordeal with the P.O. He went all the way in helping me resolve my issue. He truly is an extraordinary employee!!! Lynn Grossman read more

Do not do business with this company. They will take advantage of you by not paying you for what your gold is worth. Especially when you have 18k solid gold scrap jewelry. I was under paid by a couple of thousand when i sent in 41 grams they refined it and said i only had 1.3grams of gold read more

I used to go to the local jewelry store to sell dental metals. Since using Garfield Refining, I have usually received double plus what I would have received from the jewelry store here in town. Easy to use, extremely quick turn around time. I highly recommend this company. read more

Stay away from this company. I usually send to scientific metals but they popped up in its place through search engine BS. I sent my scrap metal to them by mistake. I only got 600 for a huge amount of scrap . I used to get 1700 from half of what I sent them. They are thieves in my book and should be put out of business!!! I told them this and they didn't even respond because they know they are crooks. They make a living robbing people. Disgrace. Stay away!!!! I will be filling a complain with the BBB. read more

I couldn't be more pleased with my experience working with Garfield Refining. From the very first interaction, Mr. Vaughn's professionalism and transparency stood out. He is incredibly knowledgeable and walked me through every step of the process with patience and clarity, making me feel completely at ease. What truly impressed me was the fairness and accuracy of their assessments. The payout I received was not only prompt, but significantly higher than other offers I had received elsewhere. In my opinion, they value honesty and operate with integrity. They earned my trust and I and will absolutely return for future transactions. read more

Garfield is Outstanding! I've been a customer since 2023 and send in jewelry at least twice a month. Their personnel Stephanie, Kat, Adrian, Vaughn, Katrina are all very courteous, knowledgeable, and happy every time I call for a shipping label or a question. I've tried other refineries, and this group is the best with the highest payouts, no minimum shipping size and turnaround times. I highly recommend Garfield and rate my experiences with 6+ stars every time. read more

I was pleased with the amount I received for my gold crown and how quickly the process took.

They were fast, fair and highly professional. I will be back as I have no reason to look elsewhere!

I found Garfield on line when looking for something to do with an old gold filling. The instructions were straightforward and precise. The follow-up on every aspect of my shipment was outstanding. My item was very small but I am sure I received the same amazing service that someone with 100 times my shipment would receive. I hope to do further activities with this very trusted company again. read more

I have been dealing with different precious metal refiners for over 30 years. I would have to say Garfield only gets a "C" rating from me. I am proficient in weighing and testing metals and have good equipment. I never expect the final value of my melt to be exact to my figures but to be within a certain range. Garfields final value, to me, was considerably less than I had expected. They do get an A for their shipment and tracking program and notification of receipt of material. I will probably try someone else on my next refining job. read more

Fast and seamless quote and resulting payment. Kept us informed throughout the process via email.

Very fair valuation and quick turnaround for my submission. I was kept posted during the entire process and I'm really impressed with the service. read more

Personnel (Archie) was extremely courteous and helpful for my first service request from Garfield Refining. I received a full verbal explanation of the services they supplied and their process of submitting materials. I wish lots of companies would follow their customer service protocols. I look forward to future transactions. read more

My Oral Surgeon gave me an envelope when he extracted a tooth with a 54 year old gold filling. It was prepaid and addressed. I followed the directions and got a payment a few weeks later. Could not have been easier. I would not have known about this company but the doctor said they were reputable and give it a try. I did and recommend Garfield. read more

I had a very bad and costly experience with Garfield refining . They didn't document my weight in , no videos , inaccurate melt , a 60% loss in melt etc . I've been a professional jeweler for over 30years , never been treated so badly . I should have looked at all the other negative reviews , Reddit, Gold refining forum, others , etc. I would recommend these trusted and professional refiners- Hoover and Strong, Stuller . Reed J read more

I had gathered four gold crowns over a couple of years. So I saw their wedsite online. They sent me everything I needed to mail them in. They were quick, just two weeks! Great service! Thanks! read more

I sent several ounces of palladium metal material to Garfield for refining about 5 different times and every lot was tested prior to shipping it to them, once they received my palladium and refined it they tried to say it was only 80 to 90% pure each time and the fact of the matter is the palladium I sent them was all 95 to 98% pure and that is a FACT!! They also said each lot weighed less than the actual weight that was sent and that is a FACT!! The customers that leave positive feedback must not have a clue what they are sending Garfield to be processed and just take their word and the FACT of the matter is they are CROOKS and have been ripping people off for a very long time because they don't know any better. I would recommend anyone wanting to process and sell their material STAY AWAY FROM GARFIELD!!! VERY DISHONEST COMPANY!! read more

Garfield Refining unprofessional I mailed off my small lot of precious metals items for to sell and get a cash offer a week ago around April 1, 2024 to Garfield Refining 810 East Cayuga Street Philadelphia, PA 19124 888-805-0449 info@garfieldrefining.com These items were two sealed up 0.999 1/2 oz sterling silver bars, one 1/4 grain 14K gold bullion bar and one 14K gold maple leaf round coin around 1/4 grain sent via a provided USPS Ground Advantage package mailing by which I had a tracking number .I did get updates from post service via cellphone and online. The last USPS postal service update was given me on April 15, 2024 Last Update from USPS Your item was delivered to the front desk, reception area, or mail room at 10:23 am on April 15, 2024 in PHILADELPHIA, PA 19124. Get More Out of USPS Tracking: USPS Tracking Plus® Delivered Delivered, Front Desk/Reception/Mail Room PHILADELPHIA, PA 19124 April 15, 2024, 10:23 am And here's a copy of the last email sent me from Garfield Refining reviewing my precious metals items sent and that Vaughn Archie was to be my assigned Account Executive keeping me updated on what's going on with my metals but he never did until I call Account Executive Vaughn Archie back on Wednesday April 16, 2024. On Mon, 15 Apr, 2024 at 10:57 AM, varchie@garfieldrefining.com varchie@garfieldrefining.com wrote: To: trading7@mail2world.com Your Shipment has Arrived - Garfield Refining Hello Rosaland, Your material has just arrived at Garfield Refining. As your Account Executive, I will be overseeing your refining experience from start to finish. We are hard at work evaluating your metal and I will email you as soon as your results are available. We greatly appreciate your business and if you have any questions throughout the process, please do not hesitate to contact me directly. Thank You, Vaughn Archie Senior Account Manager Tel: (800) 523-0968 Email: varchie@garfieldrefining.com 810 East Cayuga Street Philadelphia, PA 19124 | Call Toll Free: 1-800-523-0968 RE: YOUR SHIPMENT HAS ARRIVED me More Headers varchie@garfieldrefining.com 4/16/2024 2:23 PM From me Details trading7@mail2world.com To varchie@garfieldrefining.com April 16, 2024 From: Ms. Rosaland White To: Vaughn Archie - Garfield Refining Senior Account Manager Hello! This is Rosaland White contacting you back regarding your recent email about receiving my mailed items for a quoted offer for the silver and gold metals. You mention hat you will get back in touch with me with an offer and I am checking Last Note: This Vaughn Archie was to be some kind of a Senior Account manager assigned to me for overseeing of my precious silver and gold metal items cared for during reviewing process and keeping me updated on what's going on with my stuff and the last time he responded was on April 15, 2024 by email and I spoke to he by telephone on April 16, 2024 about mailing my items back to me since no cash offer was made to me . He said I will have the items sent back wsith tracking number emailed to me I never received . I contact Garfield Refining office on April 19, 2024 about what happen and was told the same junk. To wait next week Monday. All I want is every piece of metals shipped back to me with no problems. read more

I had an old gold crown removed by my dentist. I almost threw it away but I heard about Garfield and decided to ship it to them instead. This was a very easy process from start to finish. They provided a shipping label, and they communicated the status of the request. They sent me a check for a nice amount in a timely manner. I would definitely use their service again. Todd Schneeman read more

My nice big gold nugget ring gone! I called and talked to a lady at Garfield and told her what I had to sell. She suggested I send it in and they'll get back to me. A week or so after they received it I get a fancy PDF document saying all of the gold was consumed during testing! There was no recoverable metals. Then they had the nerve to say I should have asked to have it tested rather than throwing something that special away! Like I told them, that's why I called, that's their specialty and they should have told me that. Basically, they took a big gold nugget ring from me for free. Hmmm...not recoverable, I guess if they keep doing that we know how they stay in business. Stay away! read more

What an amazing experience! I recently had an old gold dental crown removed and a new one put on. My dentist told me about Garfield Refining and recommended that I send the old crown in to them to see if they'd give me any money for the metals in my old crown. They did! It wasn't a lot, because a crown is pretty small, but it was something. I will definitely use them again and will recommend them to others as well. Great communication and quick response. I am impressed! read more

After some dental work, I was left with some gold fillings. My dentist recommended Garfield to process the metals and provide me a check based on results. I trust my dentist and I knew they would not steer me wrong. So I sent the fillings in. Garfield was very efficient in sending me an email confirming receipt and assigned me an appraiser with his direct contact information. It all went well. They sent me an email indicating the appraisal quantities, line by line, and the current price of each metal found and the amount they will send. I'm very satisfied. Bob T. read more

Not good is better then they deserve, I will explain, I am going into the business so took samples to see what everyone was giving, what I received from Garfield is 10% of my lowest offer..... HEAR THAT 10% OF MY LOWEST OFFER OF OF 14 LOCATIONS............. RIP OFF....RIP OFF read more

Garfield refining is very professional, extremely communicative and efficient. I so appreciate every aspect of their customer service! read more

Wow! I am impressed at the speed and priority your company has. I didn't think it had that much value. My grandfather was a jeweler at Balfour in the 80s and 90s. He has since retired and had a toolbox full of tools and scraps. He will be happy to know that! Thank you so much. Sabrina read more

My Dentist recommended this company after a Gold inlay fell out and couldn't be refitted. I was surprised at their promptness, and their offer to buy. I will not hesitate to contact them next time I have a need to sell metals. read more