My husband and I usually shop at Art Van but the sales staff are always very aggressive which is a complete turnoff, so we went to GardnerWhite and were extremely satisfied!!! Our sales man was very nice and not aggressive, he gave us space to make our decision ( he walked away so we could talk in private) We will definitely go back toGardnerWhite when we need more furniture!!! number one for service in our book!!!! Thank you for you very welcoming service!!! Thanks again!! We love are new mattress and adjustable bed!!!! read more

This is great ! Keith was really helpful and knew his stuff! No tax, free delivery, 18 months interest free, 5 free Hungry Howie's pizza. PARTY TIME! Drivers were on time and really nice. read more

Gardner-White - Comfort at its best!!!!! I don't want to sleep in my bed tonight - Furniture Stores Near Me - Macomb Township, Michigan

From the minute we walked in my sister, niece and I were treated so well and we had a lot of fun during our shopping at Gardner-White. Keith Hakeem was our salesman and he had a great sense of humor while also knowing the product very well (he was professional). We seemed important to him and that made the difference in buying my sectional from you and not Art Van. Thank you SO much!! read more

Experience started good but then slowly rolled down hill and exploded all over my face. Purchased our furniture in June for reference. Where do we even begin? Well, we were expecting a bit of a delay, but then everything just kept getting extended. It took 3 separate deliveries to get everything. We paid for white glove delivery and on the first 2 deliveries we got it. On the 3rd and final delivery they dumped everything upstairs and didn't assemble it. My wife walked outside to ask them about it and they ignored her and drove away. Upon inspecting the delivered furniture, I realized 2 of the dresser handles were completely broken off. Contacted our sales agent (she is great and I don't blame her for any of this) and she said she would tell her bosses to make it right. I emailed the store about it and sent pictures as well just for good measure. They have done absolutely nothing to make it right and haven't contacted me. Long story short it took 4 months for me to receive broken furniture that I spent thousands of dollars on. read more

We were contacted for a delivery and told the caller that no one would be home at our delivery time of 12- 2. The delivery came anyways. Called the store spoke to a manager twice two different days and the second delivery came again when no one was home. The company blamed it on us, even after they were told on the phone to a person, a message was left, and responded to the email that no one would be available at that time. We needed a delivery for after 3:30pm. The final conversation led to a ridiculous conversation that said our delivery time of 3:30 was considered and evening delivery, of which we were NEVER offered. I will never by furniture from Gardner-White again. The delivery department is very unprofessional and discourteous. They should have offered the evening delivery time after being told the availability time. Even the driver had harsh words with us regarding the failed deliveries. Not good Gardner-White. read more

wow where to begin bought 1800.00 of furniture from a wonderful salesman payed off the bill in about a year's time BUT last payment arrived to them 2 days late so charged me a late fee of 40.00 called customer service and asked if they could waive fee guy said no so I asked to speak to a manager and was told a manager couldn't help me either so sent an e mail think it was received by G.W. office in Waterford there's nothing they can do because billing is a SEPARATE company because of $40.00 I will NEVER purchase from this company again too bad everything else was a perfect sales experience read more

I bought my furniture at the Macomb location and I will never go anywhere else to buy furniture. The sales staff is very helpful and goes the extra mile for you. I purchased a bed room set as well as a living room set. The bedroom set I purchased was in the clearance section and I was expecting it to be a little scratched when it was delivered. I bought clearance furniture from Art Van in the past and it was never new. When they delivered the bedroom set I was very surprised to see that all of it was brand new. I am a loyal Gardner White shopper now. read more

My girlfriend and I bought a new couch from here.. I'd say the best part of the whole process was once we were done with them. Our salesperson was just looking for numbers the second we walked in trying to sell us a mattress as well. After finishing all the paperwork he told us that we would be contacted in a couple days to set up delivery. A couple days my girlfriend gets a call from her mother saying the delivery truck was there and waiting. (Wrong address that we even corrected on the paperwork before we left) then gets a call from the delivery drivers asking where our apartment is. My girlfriend took off work and I left early so I could meet them at our place. They get there and take one look at our stairwell and hallway and say "they can't bring it in without damaging it". Our salesperson had promised that it would fit no problem. So they didn't bother bringing the couch up and told us we'd have to pay 150 dollars to get it disassembled and assembled in our apartment. Which we knew nothing about and didn't even know it was a possibility.. we called customer service which was more helpful than the actual salesperson. They told us they'd send their most experienced and best delivery team. They get to our apartment and they take one look and say "we got you". They had absolutely no problem getting that couch up our stairs and into our apartment. They were extremely courteous and nice and overall the best part of our whole Gardner White experience. 2 stars just because of the delivery team. Would not at all recommend this store ever. read more

They do not even deserve one star. My daughter spent 20,000 there and she and my son-in-law received such terrible service, I do not know where to begin. My son-in-law had to take off 3 Saturdays, waiting for them to take back merchandise that they brought damaged. They tried to bring back one damaged item, "told to them" by the delivery person himself because he felt bad and wanted to be honest with them. My daughter has the ad that says genuine granite table. Someone put a glass of water on it and it has a water mark. Misrepresented descriptions of items, damaged items and terrible customer service was given to them. When my son-in-law who is a police officer tried to call the headquarters 3 separate times and left 3 phone numbers, NO-ONE ever called him back. After a post on face book, she called him and then said he never left the messages. All they want to do is take back the furniture and never deal with this company again. After telling corporate this, they were told they cannot. They could only have a store certificate. Who would want to buy anything from them? I am going to make sure and tell everyone I know not to buy anything from them. When I was in one store and told this story I had three employees of a small store tell me their bad experiences from them also. BAD BUSINESS GARDNER WHITE!! read more

Please do not shop at Gardner-White furniture! I bought my bedroom set on March 2, 2014, and that day they said it would all be delivered the week of March 24. That week I called and asked what exact date it would be coming. They said they were still on back order it should be expected the next week. This "next week" routine went on for another month until I called and complained saying I could not take it anymore, the next day they called and said they had it and could be shipped. I requested it be shipped on Thursday (4/24) because I could take the day off work. So today is the day it is supposed to come, ironically exactly one month late. They say I am supposed to get a call in the morning giving me a time window of when to expect it. I get no call because they sales associate forgot to put in my delivery date. IF YOU ORDER AN ITEM THAT IS ON SALE THEY WILL TAKE ADVANTAGE OF YOU! I am very disappointed in Gardner-White and more specifically the sale consultant Mike Violi. You sir, are a salesman who cannot and should not be trusted. read more

Junk furniture. within 1 month and not even having made 1 payment 2 of our couch cushions were flat (half stuffed to begin with.) Service guy came out to tell us they were normal and needed to be flipped over regularly. Luckily for both of us, i actually graduated high school, and was able to point out that the cushion is not reversable. now a month later EVERY table is bubbling, never having had a cup or glass set on it without a coaster. Staples are exposed and couch is now coning apart. Go to Art Van. They are crooks to but at least the furniture wont biodegrade. read more

Terrible sales team and customer service. Waited and waited for a sales associate, even after going to the customer service desk. After being virtually mobbed when we entered the store, we were completely ignored when we said we had been in previously and were working with another associate. Waited so long to speak to a manager that we finally left the store. read more

Worst customer experience I've ever encountered! Believe the rating, don't even walk in the store. I gave it a one star because I really like the furniture that we purchased for our basement. read more

My husband and I shopped around for a new couch for awhile. He found a gray leather sectional at this store. I think it is a really nice looking piece of furniture for the price. The delivery was convenient. We bought the couch on a Friday night. It was delivered Saturday (next day). The console piece had a scratch so they took it back and delivered a new one on Sunday (next day). No one gave us a hard time about replacing it. There was an incident on Sunday. The driver got the address wrong and backed into a house 2 houses down from us. The weather was bad and I think he couldn't see the driveway or slipped. He got stuck at the end of their driveway and had to be towed out. The next day I noticed they did some significant damage to my neighbor's lawn. I called and let them know and asked if they could help. They were really understanding and called me back right and gave me a name and number I could pass on to my neighbors if they wanted to have it fixed. This is the only time I have shopped here, but I am really impressed with their customer service. read more

I recently ordered a special order couch and was promised that it would be delivered in time for Christmas. I was working with Rosalee and all the promises were made and the service was good during the actual sale. It's now been 5 weeks with Christmas fast approaching and I had to call there to find out what the status was for my couch delivery. After convincing Rosalee to check with the special order department, I was told that I will not be receiving my couch until mid to end of January and was told that the fine print does say 6-8 weeks. This was never mentioned at the time of purchase and I made it clear that the couch was needed by Christmas at the time I purchased it. There were no apologizes - in fact she even laughed! I would never recommend this store to anyone again. read more

I had very knowledgeable sales people helping my husband and I select a new mattress. I absolutely love the mattress! The young men that delivered the mattress and power platform were very pleasant and professional and quick. They cleaned up as they progressed through the set-up. I wouldn't have any problem going back to this store. read more

On 8/27/2013 I purchased a mattress at the Macomb Twp store (45300 Hayes Road, Macomb Michigan 48044). My sales consultant was TIM GARITY. He sold me a beautysleep simmons grandrapids mattress and DID NOT explain the mattress protection program whatsoever nor explain to me that my mattress wasn't even technically covered due to the sale price of 509.99. I went in about a week later and explained to TIM GARITY that the mattress wasn't working out because it was, "too firm and killing my back" I told him I would like to exchange the mattress for a different one and he said, "Sure. No problem. How long ago did you purchase the mattress?" I told him about a week ago and he assured me that the sales people would have my paperwork. I looked around for a new mattress and decided on a beautyrest recharge candace pillowtop. I specifically told him that I wanted to exchange the mattress NOT buy an entirely different one in addition to the grandrapids I just bought. He did a telephone order for me and scheduled the delivery for 9/9/2013. When my new candace pillowtop was delivered, the delivery guys did not take the grandrapids upon delivering the candace. I thought that was strange and went on my account. Turns out, TIM GARITY billed me for BOTH mattresses. When I called today 9/10/2013 to see what was going on, he acted like he had no responsibility or accountability in this matter and that it was my job to read the fine print and recognize that my mattress wasn't under the best sleep guarantee and not eligible to be returned. He relentless denied any wrongdoings of his own and when I told him I was coming down to speak to his manager he said, "Don't bother. I already told my manager what the deal is and he is not going to do anything. There's nothing we can do." Really how dare he tell me that. I did come down and talked to ALLEN B. BRADLEY the sales manager of the store. ALLEN BRADLEY went over the paperwork with me and listened to my concerns. He said he would return my mattress minus the 25% restocking fee with free pickup scheduled for Thursday 9/12/2013. I am happy that ALLEN BRADLEY was able to reconcile the situation to the best of his abilities but am extremely unhappy with the fraudulence of TIM GARITY. He was NOT a good sales consultant, failed to explain the fine terms of the sales purchase, failed to acknowledge his role in the situation and his misdoings, and failed to attempt any way to reconcile the situation. He was rude, disrespectful and basically told me to stick both costs of the mattress. I am not impressed and will think twice about purchasing from Gardner White in the future. I applaud ALLEN BRADLEY for his efforts, but still feel taken advantage of and disrespected and that is unacceptable. No customer should be made to feel that way ever. read more

I recently bought a kitchen table from GW in Macomb. The manager basically persuaded me to by the "guarantee" or "warrenty" saying it would be replaced if anything ever happened to it, accident etc. This table is literally falling apart after a few months use. Ive had numerous people come out and take pictures. Now management keeps telling me to go to the manufacturer. They will not do anything either. Now managers on either end will NOT even return phone calls. This is truly the worst company I have dealt with and I am an easy person to work with. They are liars and their product is cheap. Mind you I spent good money on a kitchen table. read more

Beware I purchased a table and chair set and the five year extended warranty two years ago and the chairs are coming apart and breaking. I spoke with the district manager today and he said "there is nothing he can do Gardner White does not stand behind their products". This coming from the district manager wow he doesn't even believe in Gardner White. read more

Always get our furniture from here, Jose takes care of us and the process is short and sweet!

Incompetent. Will tell you anything you want to hear, even the store manager. Worst experience ever. Even worse than Art Van. They remind me of the old used car salesman. Do not buy anything from them. read more

Absolutely a horrible business. There employees go out of there way to better the company and get nothing in return. The service is horrible and the only thing that is positive in the building is the customer service girls. Management does not care about there employees, or store moral. It's a sad thing to see a large company like this, treat there employees with so much disrespect. I would never buy a thing from here nor recommend this store to anyone. read more

Worst experience! Do not buy from this Gardner White location unless you want rude and wrong service! I ordered a bed and mattress from this store in Macomb Township. Upon getting home, I then realized that the salesperson had me rung up for the wrong mattress. I ultimately returned to the store and ordered the one that I originally wanted after being on hold for ten minutes for my salesperson. I then asked about the miscommunication upon arrival back to the store the salesperson told me that he thought that my husband pointed with his finger at another mattress and figured we'd want that one. Okay maybe some miscommunication so I let that one slide. Okay here comes delivery two days later with a hole in the box spring with no mention from either of the drivers, just tried to slap it on the bed. I had to see it for myself and then called the store while the drivers were still here to ask for a new one. In addition, the drivers improperly put together the bed and one of the slats broke immediately. I then called back to let GW know that one of the pieces were slightly cracked upon me sitting on it. Her attitude then became nasty asking did I "actually see the crack?" She then went on to tell me that she could not do anything to rectify this situation as she is only the phone answering lady. I then asked to speak to someone who could and was told that she would call the drivers to return and repair it. Never heard anything so an hour later I called her back to be placed on hold for ten minutes as she told me she was getting my salesperson. Well no surprise, the salesperson never called back or came to the phone. She then told me that the drivers would not come back and that possibly management would call back. Ultimately another salesperson didcalled and during that conversation the salesperson and I came to conclude that the middle stabilizer that was supposed to be underneath the slats was not even installed at all under the bed! Also, since the bed was now out of stock I would have to wait 3 weeks until a new bed comes in stock with the proper bed slats and center stabilizer for this platform bed !! This company has offered no apology and I now have to eat the cost and damage as they won't return the bed now! Buyer BEWARE!! read more

We purchased a leather sofa and matching chairs. Not even a month old and the color at the seems has rubbed off. We purchased the extended warranty which appears useless. We contacted Gardner White and they directed us to Jeff Ballard. He was rude and told us that it was natural wear and there was nothing he would do. Beware, Gardner White could care less after you are out the door. We will never purchase another item from them ever again. read more

This company is terrible all around. Terrible staff, delivery and quality! I came into the store on black Friday to buy furniture, the salesman stalked me and was real nice until I actually bought furniture. I bought a bedroom set and mattress. Half was in stock so I asked when the rest would be in. My salesman Jose stated it would be in stock in about a week. I waited the week but didn't hear anything. I called back then the lady said it would be here early December, I then waited again and didn't hear anything so I called back again they said mid-December. I waited again still nothing so I called back again after that they said end of December, then again waited and call back early January still no furniture. I then called to speak to Jose about why I'm waiting almost 2 months for furniture I'm paying on now. He stated it would be in stock in a week, this was almost 2 weeks ago now and still not even a courtesy call from Jose. I'm extremely disappointed in the staff, from the office to the salesman to the delivery men who screwed up the deliver the first time. When I received my delivery of half my bedroom set they brought in damaged furniture, I had to send it back and wait for it again. This company in general is disgraceful and I would love to save everyone the headache I'm dealing with so STAY AWAY FROM THIS COMPANY!!! Art Van is right down the road go there! I also went to Art Van the same day to get my living room set, it was delivered and is great, obviously I should have gone to them for the bedroom set as well, lesson learned. read more

I bought a leather couch and love seat from Gardner White in the latter part of April 2013. The love seat I was sold is defective, the color is actually falling off of the love seat, no problem at all with couch. I had a Gardner White service rep come to my house, was told could not be fixed and someone would call me. Next day Adam Lambert of Gardner White called and left a message on my phone that I have windows in my house and sun is responsible for damage, all without ever setting foot in my house or asking me any questions, he must be telepathic and paid by the number of customers he tells we got your money get bent. I have since left numerous messages with Mr. Lambert without a return call. HORRIBLE SERVICE, DO NOT BACK PRODUCTS THEY SELL. Do yourself a huge favor and shop elsewhere .P.S. I even had purchased the extra leather care protection. Edit , Gardner White has decided to step up and replace my defective love seat. I was able to get a hold of a very helpful Gardner White employee named Kim. Kim was very helpful and professional and helped with my problem. I wish all Gardner White employees were as helpful as her. read more

HORRIBLE, HORRIBLE, HORRIBLE!!!!!! I will never shop there again. I bought a leather sectional. The liar sales person talked me into the leather protection plan because he said it covers anything for five years. Well a little over a year later my couch starts flaking. Gardner White refuses to do anything about it. They said the leather only has a one year warranty against flaking. WHAT HAPPENED TO ANYTHING FOR FIVE YEARS! Gardner White asked for pictures. I sent them and they never responded back. Thanks for a crappy product Gardner White, you guys suck. read more

do not buy anything from gardner white, i purchased a whole house full of furniture and it took three months to get most of the pieces. i am still waiting for dinning room chairs, have the table and no chairs. called corporate they don't care. read more

If I could rate this negative stars I would. We ordered $7,000 worth of furniture at Gardner everything was great until delivery. The first delivery our couch came missing half of the legs. The movers said they must of lost them somewhere. Our dresser was scratched and the movers refused to take their shoes off on our brand new carpet so they left everything in the hallway for us to move. They scheduled another delivery for the legs of the couch a couple days later. We told them we needed after 5pm due to our work schedule. They call at 9am to say they are on their way. So we had to reschedule again. They came the next day and deliver a new dresser but again forget the legs to the couch. Our lamp shades are scratched and they basically said they will all be like that because they are made in china. We scheduled another delivery for the legs and they sent them to the wrong address. Our recipt shows that we are to get cleaner for the couch as well that we never got. I sent multiple emails and called multiple times with no response. I am going to be returning everything is this matter is not resolved TODAY. read more

I just moved into an apartment with no furniture, so bought a bedroom set, dinette set, mattress, and living room sectional at this store. Told it would be delivered next day. Gave them my new address to ship to. Got a call the next day that the delivery was en route to my ex wife's house. Must have been in the computer because we bought there before. Called right away to stop the truck, and they told me a piece in my bedroom set was busted, and it would take 2-3 weeks for a new one. I called back to change my set to a different color, and I couldn't get a hold of the saleswoman. When I finally got a hold of her, she made it sound like I was bothering her. She had the different color set shipped the next day, and again, I get the call that it's being shipped to my ex wife's house. The bedroom set, and dinette finally got delivered, and looked nice. The guys that delivered/set-up were fantastic. I Put $100 deposit on the sectional, because I needed to measure. I measured, paid in full the next day, then asked when it would be delivered. They said it was back ordered now, and that my deposit only held the sales price. I specifically told the saleswoman I needed to measure first, and would pay in full the next day. Think they would've held it based on all the furniture I bought. The saleswoman said she would call the following week to let me know when it would be in. It got to Thursday the following week, and I called her. She said she was gonna call, but she left her phone at home. Yeah right. She then told me it was on back order & would be there in approximately a month. This was unacceptable, because I already put down the deposit & paid in full. I talked to the manager & requested my money back. He said they cut checks every Wednesday, and I would get it in a couple weeks. Didn't even offer me a discount on a different piece. I asked & he said no can do. He was useless. I called them the next day, and said I would just wait for the furniture, and not to issue the check to me. They said no problem, and apologized. Today, i just received the refund check in the mail. Stay away from this store at all costs. Not worth the time, money, or aggravation. read more

This place shouldn't even receive one star! Let me tell you about our first time experience... My boyfriend surprised me with the receipt of a new bed yesterday. All excited as I took the day off work to clean and take out our old bed to receive our new one. As 3:00 rolls around I am still sitting here wondering where our bed is. So I decided to check the paper work and sure enough it says delivering today. I also noticed they had his number on it wrong after he told them his number 3 times. I called instantly. She trys to tell me someone was here at 11 and no one was home. I HAVE BEEN HOME ALL DAY MIND YOU! I took the day off work, just for this fucking bed. Then she puts me on hold 3 different times and comes back and tells me that there is no possible way for them to deliver it today.. Its 3 and your trying to tell me all your drivers are gone? She asks me what my work schedule is for tomorrow. I said 9-8pm. Then she says we can put you down for a late delivery.. WAIT. YOUR TELLING ME THAT YOU CAN HAVE SOMEONE DELIVER TOMORROW AT 8 BUT NOT TODAY AT 3 WHEN I WAS SUPPOSED TO GET IT TODAY? So now we have no bed cause we took our old one out. So now we have to sleep on the couch. Not only did they waste my time but made me waste a day of work for nothing. Missed out on a days pay and a new bed. Everyone knows how exciting it is to get a new bed. If you want whats promised I suggest you go to Art Van. The girl on the phone was ghetto as fuck and no help at all. I will not go here or give them my money EVER AGAIN! BS BS BS! DO YOUR JOB! read more

This was our first experience with Gardner White!! I usually do not give public reviews, however I feel this entire experience was exceptional. The salesman; Larry, seemed to understand our needs right away and made perfect suggestions. He was spot on with our budget needs and never presented with pressure or gimmicks. Everything happened exactly as he "promised". We purchased a mattress set and a loveseat and received all the extra goodies that were advertised without any 'red tape' or unseen exclusions. As advertised we purchased a King for the price of a queen. We chose $250 store credit over the 32" Insignia TV or a target gift card ( which is how I got my beautiful loveseat). At one point Larry rushed off and came back with a coupon from the Serta company for an additional free gift that was not in the paper. My husband is a tall man and Larry walked us across the entire store to show us a loveseat which really was the best comfort ( and not the most expensive either). Then more perks, No Tax and Free delivery and Removal of our mattress. Our purchase was very late yesterday about 9 p.m. and by 10 Am today everything was delivered. Another rated 10 review for delivery. We got a call about one hour before they arrived and 2 great guys - Josh and Kevin - came in went up the stairs and set up the entire bed; frame and all and removed my mattress and box spring to their truck, not the curb. They took my loveseat down another set of stairs and set it up with pillows puffed perfectly. They left the plastic on everything until it was where I wanted it and they cleaned up everything as if they were never there. They were polite and treated my new treasures as if they were their own. They presented me with a free mattress protecter and coupons for 5 free large pizzas from Hungry Howies. This was a wonderful experience from start to finish. I'm just a normal person who expects to receive at least tolerable treatment and I am so delighted with the past 24 hours experience. Hall road Gardener White and ask for Larry. read more