They let a busload of rude & loud people run the theater on Friday nights!
Don't go on Friday nights. Yes, that goes for most theaters, but this one is worse. There's a whole busload of people who are very loud and rowdy during the films that go "every Friday night" apparently according to the manager. Clearly they won't kick the group out or really stop them from being so loud and disruptive during the movie that other people pay for when that whole group practically guarantees them a sold out theater every Friday night. I was there last night and the people in the theater were quite literally yelling at the screen and to their friends, banging on chairs along to the music in the film, throwing their arms up for no reason, and flashes were going off on people's phones multiple times during the film.
My boyfriend got up to complain twice. When he came back the first time he said that an employee had said they'd already had FOUR complaints from that theater (this was about 20 minutes into the film), and the second time he complained he said that an employee said "we've got another one", referencing the same theater. There were multiple employees who came and stood in the theater for long periods of time, and at one point one of them went over to the loudest group and spoke to them. However, nothing was actually done.
I had debated getting up and leaving many times during the film since it was impossible to focus on without distractions, and I feel like I didn't really even see the movie. That being said, we decided to talk to the front desk about a refund after the film. This is where things get a little fishy for me.
First we talked to an employee and we explained the situation, and she asked if we had complained (sidenote, at this time the same loud group was literally yelling in the lobby and the employee was looking at them wondering what was going on since they were being so loud). We said we had, twice. She went back to get the manager. The manager comes to the front and we explained again what happened. She looked at us like we were insane, and said she was in there multiple times for over 20 minutes and that she didn't hear anything and that nothing got reported back. I said that was interesting since we watched an employee actually walk over and talk to the group. She didn't have anything to say about that. Basically no matter what we said, she kept saying "well I didn't personally see that, so I can't do anything about it" in a sort of condescending was as if we were lying. She claimed that "this group is in here every Friday night, so there's not much I can do." Then she said very reluctantly that "I'll give you the passes this time, but I just personally didn't see anything" again, as if we were lying, as if they hadn't had MULTIPLE complaints, and as if an employee hadn't talked to that group.
It's EXTREMELY clear that they let this group walk all over them and let them do whatever they want since they're selling that many guaranteed tickets every Friday night. They have no backbone and won't do anything about those people being loud and disruptive to other respectful paying customers.
Look, I've been coming to this theater for years. It's an alright theater, if you don't have to deal with management. That manager put a nasty taste in my mouth, and I might consider switching to Cinemaworld or Athol Cinemas. At least there they haven't sold out to noisy, disruptive, annoying, and rude busloads of people.
(PS, clean the screens! Especially in theater 7, where all of the new release movies take place. There's a noticeable few huge blotches of stains on the screen.) read more
