LACY is the best. Watkins is a great place for plants, soil and hardscape materials. Take it from a…read morereputable contractor here in Richmond Va- ROSETEHARDSCAPES

Poor communication & business practices: Ordered patio stone from Watkins and ultimately ended up…read morewith too much material. Attempted returning and was hit with restocking fees that were never mentioned or listed on their estimates or invoices. Material was picked up and I didn't receive a credit for over 6 weeks.. Ultimately disputed with credit card company. Watkins then called me asking me to pay a $50 fee for disputing the charge with my credit card company.

BEST CHRISTMAS TREES IN RVA!!! Truly fair prices and MUCH…read morehigher quality compared to other options around Richmond. This was our third stop of the day looking for a tree, as other places (retail chains) had mediocre options. But here we found a beautiful 9/10ft tree in just 5 minutes, and for only $159! Fantastic customer service too! They carried our selection through the lot, trim/wrap station, and loaded it in our truck! This will be our new go-to Christmas tree location!

From the owner: The Hanover Plant Farm Nursery & Garden Center is located at the Hanover Vegetable Farm is a…read morelocally owned nursery offering a huge selection of annuals, perennials, VA natives, trees, shrubs, roses, and more! Just a short drive from Richmond, Short Pump and surrounding areas located at 13580 Ashland Road!

Treat their customers like crap. Spend your money elsewhere…read more I made an APPOINTMENT to pick up a pallet of wood. I made special arrangements to borrow a truck and drove from 60 miles away to pick up the wood. I called Mr Scott as I was leaving Charlottesville to make sure we were still on... an hour later (as I was exiting onto 295), he texted me that they were 'on a job' and it MIGHT be later in the afternoon before he could meet me. Excuse me???? What part of 'I am driving all way from Charlottesville' was difficult for him to grasp? And WTH am I supposed to do for 3-4 hours on 295 while I wait for him to work me into his schedule? Totally unprofessional. Totally rude. There is plenty of wood out there. No need to buy it from unappreciative, unprofessional outfits like this.

I've been trying to get fire wood from Mr. Scott for over 3 weeks, he says I'm number 10 on the…read morelist, and they supposedly have 3 trucks a day delivering! It's almost comical to deal with this company, but the fact that your willing to give a deposit just to get a date of delivery! It's disgusting how disrespectful and out of touch this guy is!

Not much to look at (warehouse with no thought to marketing/merchandising), but what a…read moreknowledgeable and helpful staff! We stopped in to get stuff to keep pests/animals away from gardens, weed-killer and mosquito repellent, and they had everything we needed and knew exactly how to use it without looking at labels. In addition to chemical options, they had organic options. Love! Looking forward to a mosquito-free and weed-free lawn!

This place is fine if you don't have to do anything but buy something and ring yourself out or need…read moresomething minor from someone, but if you need anything significant that takes any sort of effort, you might as well just leave and go somewhere else. My gut reaction is that their store leadership is terrible, but the rest of the Home Depots in the Richmond area are just as bad (and some are worse). I've come in here looking for one of the last remaining items in the store several times only to walk out empty-handed because they can't find their own products. Once they get below 5 of anything remaining in the store, they won't have a clue where to find any of them, so you might as well just go to Lowe's or to Ace Hardware. When this happened again recently, I went to Ace Hardware and found what I was looking for with no issues (ironically only two of what I was looking for in that store, and it wasn't a problem at all). And let me tell you, expecting them to deliver large orders is about as hopeless as it gets because they will mess it up, lose it, or damage whatever it is. I've had no less than four deliveries over the past 5 years that have arrived late, not arrived and had to reorder, and/or has arrived damaged. It's clear that their delivery guys just don't care enough to do their job properly. I would say they don't get paid enough to care, but for the results they are providing, they're getting paid way too too much. One moderately large order last year was delivered to a random home 10 miles away for some reason, and that homeowner was angry because they just dropped it and blocked off the driveway (that's what I call two birds with one stone). When I finally got my order, half of the lumber was damaged, and I received NONE of my 10-sheet plywood purchase. They pinned it on the Intown store (probably likely, but it was still purchased through this store), and they transferred me to them. They found my plywood, but it was only half of the order and couldn't find the rest. One of the sheets I did get was damaged, so here we go again. At some point while trying to clear up the issue, the store rep told that the issue was my mistake because I didn't actually order all of the items correctly (despite doing it in the store, and despite me looking at a printed copy of my invoice with the correct items... that apparently she couldn't find). She told me I had to place another order that wouldn't arrive for another two weeks. I placed the order and reminded her that I wasn't happy to AGAIN have to deal with another of their mistakes. In doing so I said "It's complete bulls - - t that y'all can't get your stuff together and I always have to jump through hoops to make it right." She cancelled my order and said she didn't have to fill my order because I used vulgarities, and she hung up on me. I've had whole-order deliveries cancelled without notifying me too. They'll just cancel an order, make no effort to call, and then they say they called and left a voicemail (despite that being 100% "fabricated truth"). I ordered a dog kennel a few years back, and it never made it to me. Over a month after ordering the item, I had to disprove blatant lies the store told an online rep, and once he realized I was telling the truth, he gave me a full refund. A month after that, a 300 lb box 6ft by 3ft was blocking my driveway. Inside the mangled box was the destroyed dog kennel that "never existed." Today they delivered a make-up order of one of their mysteriously-cancelled deliveries (the small items were all delivered last week, but the large items, the six 10-ft-long items I paid $80 to have delivered, they were cancelled, and I had to place another order for those), and the guy today never made any attempt to come down my driveway to deliver the items (10-ft metal drip edge/flashing). He simply propped the item up on my address sign beside the road and left. I have a 500 ft driveway that is plenty wide enough for large trucks (we have them here all the time), and we have a very large turn-around area for trucks by our house, but sometimes the driver will walk down the driveway to check it out. Not this guy today! It was drizzling, so I watched him pull the flashing out of the truck (and bend it all to hell because he didn't know how to lift it), and just leave it beside the road. This store is terrible, and the Intown store is terrible. Maybe the rest in this area are fine, but if you need them to anything more than just exist, go somewhere else.

I was about to purchase 3 gal of decking material. I asked the paint associate to put them in the…read moreshaker for me while I picked out a brush. I picked out my brush in 2 min. The brush section is 10 ft away from the shaker. I watched him move the cans across the counter and he said they were ready. I said it's only been 2 min and he couldn't have shaken them. He said it only take 30 seconds to shake. Lie. I watched him but figured I'd just get a managers opinion. He followed me to customer service and stared at me in an intimidation move. So I left. Figured I'd just leave a review. This associate was 50-60 with long grey hair and a baseball cap. Avoid.