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    Landscape Supply

    4.0 (1 review)
    Closed • 7:00 am - 5:00 pm

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    7 years ago

    Helpful 3
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    The Home Depot

    The Home Depot

    2.4(38 reviews)
    2.9 mi
    •$$

    Ok, as a new homeowner/quarantiner/plant novice, I have been to Home Depot more over this summer…read morethan I have in my entire life. So far, I believe I prefer this location over the one near Libby only because it's centrally located to other places I need to go. I can park and hit up HD, Target, Best Buy, World Market, and Kohls (yes, Kohls. They have a good selection of toddler clothes, okay!). I do really like how they've expanded their website to carry more than just hardware type of My one gripe with HD? Their pickup service is extremely slow. I cannot with them. You are much better off going in to get the item yourself. Even the pickup desk is wretched. A solid 3 stars.

    I went to this Home Depot location Saturday evening to purchase lumber and have it cut. I asked the…read morecheck-out associate working closest to the lumber area if they had staff available to cut wood and they said yes. I gathered the needed lumber products in my cart and proceeded to the lumber area after letting the associate know I needed help there, and they called it out on their loudspeaker system. No one arrived after 10 minutes so I asked other associates and they also radioed it in. Finally, after another 15 minutes with no staff, I went back up to the associate from before and they informed me no one was available to help cut the lumber since their supervisor had left. This was a huge waste of my time and a profoundly unprofessional experience, with staff members more focused on chatting with each other about non-work related matters than on customers needing assistance. I hate that all of the mom and pop shops went out of business thanks to places like this who fail to perform the bare minimum for their customers.

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    The Home Depot
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    Pleasants Hardware

    Pleasants Hardware

    3.8(11 reviews)
    2.1 mi
    •$

    Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

    This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

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