Second time staying here multiple nights. This beautiful (interior) hotel is conveniently located…read moredowntown within easy walking distance from the sports complex (professional and collegiate), the historic Stanley Theater / concert hall, and many great restaurants and bars. The area felt safe even at night. The king room we had was spacious, clean and well appointed. Our only issues with the room was the bed was a bit lumpy and unsupportive and the toilet paper was the thinnest and hardest paper available. Service at the front desk was friendly and efficient. We'll certainly consider staying here again next time we visit Utica.

First thing I have to point out is the amazing interior upon stepping into the lobby. This used to…read morebe Hotel Utica, which hosted one of the presidents and then got the Hilton flag in more present day. A lot of graduates at the time we staying were getting their photos taken in the lobby and there was a wedding party being hosted in their event space. We stayed for one night for another wedding not hosted in this hotel, but was in a convenient spot to get to our destination. The complementary parking was a nice perk to have and concierge is very friendly. No issues with our room and the entire stay was smooth sailing.

The manager Matt W. was the kindest person I could have possibly met. He is the best manager and…read moredefinitely deserves to be the boss of the amazing establishment. He is so open and friendly and answers any questions you might have!! He meets the perfect requirements for the first person you meet when you come to a hotel. I highly recommend this hotel!!!!! Please pick it if you are looking at different options.

Utica Hampton Inn has lost that loving feeling…read more The Good: There was plenty of parking. There were enough towels in the room for a family of four. The Bad: We checked in on a Friday between 5-6 and the staff was not welcoming. They were just "going through the motions" and there was no joy in their work. When we made our way to the room, it was obviously well used and not as clean as we are used to when staying at a Hampton Inn. The carpet was "tired" and looked like it could use a good cleaning. There were smudges on the mirrors, paint peeling from the ceiling in the shower, and a giant cobweb hanging down over the sink in the bathroom. The ugly: Two of the bed pillows (out of 8) where very well loved and did not have any life/support left in them so we called the front desk to get them replaced. The agent we spoke with stated that they do not deliver to the room so we needed to come to the front desk to get replacement pillows. So when I took the pillows to the front desk, I genuinely felt that I was inconveniencing the staff. When I described why I was turning the pillows in, I watched as the staff member that I handed the pillows to openly mocked me as she described my concerns to a fellow staff member. When in Utica, I would avoid this location.

Modern and spacious, the Holiday Inn is one of the newer hotels in Utica that is in a convenient…read morelocation. It's less than 5 minutes away from the I90 tollway with Subway, McDonald's, Wendy's fast food restaurants with Delmonico's and Babe's restaurants near by. New Hartford shopping center was about 13 minutes from this location. Check in 0300 PM and Check out 1100 AM. Both processes were kind of an nuisance because they could not find the payment information sent in prior to my arrival. Other than that, the process was quick, and you're given a water bottle upon check in. There is a snack area for purchase located next to the front counter. Chips, candy, ice cream, chocolate, and soda. Across from the snack area, the Holiday Inn provides complimentary cookies or cheese and crackers during the day. Complimentary breakfast is served daily from 0600-1000 AM. As soon as you enter on the left, there is milk, yogurt, and eggs. Next, various kinds of oatmeal and cereal. Then, there are sausage, bacon, biscuit, scrambled eggs, and cheese omelet for the hot foods. The carbohydrates consist of an English, blueberry, and chocolate muffins, wheat and white toasts. The pancake machine works intermittently, but it serves two palm sized pancakes per start button push. Lastly, the sweet goodies are cinnamon rolls with various strudels. Complimentary coffee is always available 24/7 on the other side of the breakfast food. Other amenities in this hotel are pool, computer room, laundry room, and gym. Computer room has free printing in color with two computers available for use. Laundry room is located on the third floor with $1.50 payment in quarters to use washer or dryer. $3.00 for both, which took 50 minutes to do laundry. I can't comment much about the pool and gym. Rooms were great in size. You can ask to change your rooms if you're not pleased with the room you're initially assigned to. Two queen sized beds with TV, mini refrigerator, microwave, and bathroom. Be sure to adjust the temperature dial in the top left back of the refrigerator. I wish they had kitchenettes but none of the hotels in Utica do. Housekeeping did a great job, and I hope they got my little treat I left them. 3 cons: 1-Door key cards would stop working, so I had to go downstairs and renew them every so often. If you have more than one card, then take all of the ones you have at the same time. Otherwise, the other cards you left in your room or wherever will not work because the one you took to renew will deactivate the others. 2-Thin doors or walls. I could hear children yelling and conversations. 3-Not having prior information that was faxed (aforementioned). Overall, the service was terrific with a kind staff. I would stay here again if I'm in town!

Very nice hotel!! Would definitely recommend! The hotel…read morewould get 5 stars but, the pool was closed. We were told that Pool will reopen the next day.... Three days later and the pool was still closed. Big shoot out to the lady who runs breakfast! She is amazing! Works so hard and amazing at what she does. She was making sure everyone is happy and satisfied

Wonderful place to stay if you are in the area! Great breakfast, tea and coffee, comfy bed, clean…read morerooms, friendly owners and incredibly charming. Thanks Bob for a great stay!

We had a lovely stay at the Rosemont Inn last evening. The historic home is beautiful &…read moreimmaculately preserved. The beds were so comfortable and the breakfast was delicious. We loved being able to get coffee & hot tea at anytime of the day. If we ever return to Utica, we'd definitely stay at the Rosemont again. Highly recommend!

Where do I start!…read more 1) Car damaged from the parking garage leaking efflorescence. Hotel said "not our garage, call the mayor's office" = no response. 2) Breakfast closes at 11AM on Sunday. My daughter was in line to grab some food at 10:45AM and was told to go away...breakfast is closed. 3) Mariott Envoy "pantry" was a nice bonus...but was never stocked they 3-days we were at the hotel. 4) Not us but our friends saw a mouse run across their room! 5) Positive: gym was big and clean. 6) Lobby staff was very nice. One of the worst and not sure how Marriott is allowing them to use the name.

It definitely is dated and worn out. The bathrooms are really small. The room smells vaguely of…read moresmoke and it's not the cleanest. I would not stay here again.

Stay at your own risk and added expense. I recently stayed at this location and it has truly left…read moreme in awe over how bad the customer service is. I have been accused of breaking a lamp in the room and billed $200 without as much as an email or phone call from them. I travel frequently for work, so the only reason I found out this accusation was due to the inflated bill that didn't reconcile on my business expense report- not that anyone reached out and said " Hey Mr Customer, upon inspection of the room we noticed something wrong and would like to discuss this with you ". I immediately reached out and spoke to a front desk representative who said " yea our inspector is really good and it wasn't broken when they last looked at the room. We also can't prove that it was you, but it is broken." I can't speak for others, but 1. That's not how I was raised and 2. While traveling for work I am responsible for anything "extra" so had I actually broken the lamp I would have resolved this at the front desk upon exiting the hotel. I've called the hotel and requested the GM call and I've called Hilton Customer Service for help in resolving but have still yet to be able to put this behind me for the better. So be careful if you choose this hotel. You may be treated similarly.

So comfortable. Had the best nights sleep. Breakfast was ok, would have preferred a hot breakfast…read more Hot coffee yum! Nice pool! Clean facility and reasonable rates! You get the bang for your buck! I will be staying again.

Have stayed here a couple times and have had a very nice experience each time. If you need a safe,…read moreclean, reasonably priced hotel in the area I would highly recommend!

Title: $175 for 2 Hours?…read more Diamond member -- 75 nights this year. Asked for a 2 PM checkout because we had a hockey game later in the day and didn't want to be stuck outside with our things. Hotel only offered noon or $175 to stay until 2:30. Nice property otherwise, but that policy is unreasonable. A couple extra hours for a loyal guest shouldn't cost almost two hundred dollars.

If it feels like a motel then it's a motel. This place is a low budget motel. If your looking for…read moresomething quick and cheap there is a holiday inn nextdoor. Not quite sure why anyone would stay here except for price. There were plenty people staying there so there is a market for this place but don't expect much.

Bedbugs! Crawling on both my son and my daughter's beds in their rooms. Couldn't get out of there…read morefast enough.

Utica wasn't our first choice of location when looking for a half way point between our home and…read moreNiagara Falls, but it was the only choice for the week we were traveling since hotels in Ithica and Cooperstown were fully booked. We figured Utica couldn't be THAT BAD for a quick overnight trip, so we gave it a try. The hotel is located close to the main highway, was nicely maintained, and had friendly staff. The room was clean and had a large bathroom as well as a mini fridge and microwave. There's a guest laundry area on the second floor, which is great if you want to pack light and wash clothes while you're there. They offer a very modest free breakfast from 6am-10am which includes things like muffins, bagels, oatmeal, cereal and hot items like eggs, sausage, and waffles. There are also several resultants, take away spots, and gas stations in the area making Utica a convenient spot to stop.

We needed to find a place to stay after a day trip to Amsterdam, a town outside Albany in NY, not…read morein the Netherlands. We located this hotel right off the NYS Thruway exit near Utica, a convenient location. The room was clean and the bed was pretty comfortable. Not much more you need for a late night hotel stay. Breakfast. Well it wasn't the greatest. Very basic with cold eggs. Worst though were the sticky covers on the toppings for the eggs, like the salsa and shredded cheese. Did it just happen before I got there or were they like that all the time? No way to know but it wasn't the greatest ending to our stay. Would we return? Probably not. 2024-80

"Steal a little and they throw you in jail Steal a lot and…read morethey make you king There's only one step down from here, baby" (Bob Dylan) FACT #1- tonight we paid $159.16 to stay at the Red Roof Inn Utica, NY. FACT #2 - Four nights ago, we paid $89.90 to stay at the Red Roof inn in Batavia, NY So for twice as much money, what did we get to support the big dollar price jump? Absoluelty nothing! Our $159 room came with: No hair dryer No refrigerator No breakfast, but they say coffeeis available in the registration lobby No laundry bag Teeny tiny bed pillows A paucity of electrical outlets A bathroom ceiling fan that was as loud as a Harley Davidson with a bad muffler The $89 room in Batavia was $70 cheaper than this one and came with an excellent breakfast. It outperformed this one on every level. We left before 9AM on a Saturday, and looked to grab a coffee after we turned in our keys. But there was no coffee, and I don't mean the urns were alredy empty. In fact the urns were ice cold, so coffee hadn't even been brewed yet. Never again will we stop here, and we have to remember to scrutinize future prospective Red Roof Inns very carefully because all RRIs are not created equal.

This is an old motel that has been remodeled n certain areas. New LVF instead of carpet, which is…read moregreat. New counters on sinks, painted, etc. but still has an old type shower, but it was clean. First night stayed n a king size room, which was tight for two people. Nowhere to eat really, not even a chair. Second room was much better with two double beds. Included a mini fridge and microwave. Also clean. Sheets were clean. Front desk clerk nice. People hang around the parking lot at night. some people may not like that. No bbq or outdoor space. I felt perfectly safe. Not for those too picky.