Having your loved one in a care home facility is difficult for all loved ones; I'm so thankful that…read moremy mom is filled with most competent, kind hearted, and loving staff as she is with ActiveCare. They are a supportive group of most compassionate individuals.

I have frequented this facility through out the last few years as a visiting nurse and find the…read morefacility beautiful in appearance and the staff to be excellent from the house keeping staff all the way up to management, not mention the Nursing staff committed to providing compassionate care!

My mother has been living here for a few years and over the years the quality of service from the…read morestaff has decreased. The mgr Stephanie never seems to be available for a call or in person meeting and upon our visits she's never present in the office. There have been occasions where Ive stopped by to speak with her and while told she was on a call she was seen leaving out of her door & exiting the property. I'm almost certain there's no hope in getting things resolved and we don't plan to renew! I see some residents in the reviews who constantly nag and keep tabs on staff as if they are their nurse or sitter however we try our best to stay out of the way unless a case of an emergency or a question relating to our ledger, work order, or any other property matter unrelated to snacks and drinks! So it saddens me that when we are reaching out about more important matters we are unable to reach the manager and feel she doesn't not want to engage. I believe the constant turnover in front desk staff shouldn't only speak to the employee in itself but also to the management team leading them and setting the tone for a welcoming and productive work environment Lastly ( whether we stay or not ) we've seen a few people come and go in this desk upfront but I really hope the new leasing consultant Darian is here to stay! She has been very helpful and supportive when we call and she has an attentiveness like we haven't seen from office staff in a while when we visit. I hope that these residents in the reviews don't run her off by simply treating her as if she's their sitter and not their front office staff.

Assistant manager Randee Bechtold was very helpful showing me apartments and patiently sent time…read moreanswering my many questions. She was pleasant and friendly. She is an asset to Casa Aldea.

Moved my mom from another memory care in Poway to Silvergate Rancho Bernardo Memory care. Night and…read moreday difference. We are all very happy with Silvergate!! I am a registered nurse, and my standards are high. We have been very pleased with all of the staff, the caregivers and the leadership--as well as the activities and the meals. My mom loves being able to choose her meals (with help) from a menu. Everyone has been caring and have gone out of their way to be helpful to my mom. My mom has had several medical issues recently that required hospitalization. Both times the staff recognized my mom needed medical attention and acted on her needs appropriately. Not only that, they sent her a get well card with personal notes from the staff, and several of them have called to check and see how she's doing. I cannot tell you the peace of mind I have knowing that my mom is safe, well cared for and ENJOYING her life at Silvergate. We visit frequently (almost daily) and have never encountered anyone that wasn't kind or helpful. The staff always make you feel as if you and your loved one are important. Silvergate has also incorporated several family activities into their activity calendar (summer dinner on the patio with family) etc. Highly recommended Silvergate if you're looking for kind, compassionate and active memory where your loved one can enjoy their moments and activities. The facility and surroundings are modern and beautiful.

Do not put your relatives to this facility. Their brochures and advertisements are all lies. They…read moredon't provide quality. Their employees are not managed well by the administration and management is bad.

My mom is on hospice and she goes there for a respite care which gives me a little bit of a break…read morefor five days. We've gone there a few times and staff and nurses are real nice. They have a nice space where you can have lunch outside of your room if you want to they have a nice little patio that the caretaker that I have going there too will take my mom out for a walk in a wheelchair I highly recommend this place if you are recovering from a surgery. Or if you have someone on Hospice that needs a place for respite care.

I wish my mom had come to this place earlier. The place is light, very inviting & the best part are…read moreall the activities they work to provide - wonderful musicians, lectures and sessions that provide great info re physical therapy, balance, and even presentations for the appropriate holidays. Nursing staff take pains to support patients with memory issues, always responding with tact & redirection. Line staff are especially patient. Mom Had been to other facilities before, but this one is the best that I've seen so far. Any CA location is difficult with traffic, but the open spaces, daily access to outdoors, short trips to the beach, and mini concerts are a special touch.

Extremely disappointed in the Care a family member received in Memory Care. There are a few caring…read moreand competent caregivers, (Julia and Vicki bring two of them), but majority seemed untrained to work with Dementia residents. Most likely they are overworked and underpaid as well. Medication mistakes are common and residents are not cared for with the level of care you are promised when you tour. Low Staff to Resident ratio with high turnover of staff and residents. This is the 3rd Executive Director in three years. Complaints are not taken seriously with little to no follow up. If you care for your loved one then this is not the place for them. If you put your loved one here you will regret it.

Amazing staff and leadership. Clean and very friendly atmosphere with the caring and compassionate…read morestaff. It is always great to work with the Med techs and memory care director Cristina.

Today I visited the mount Carmel living facility. I was…read moreimpressed with the care they showed for their clients and the cleanliness, organization, and beautiful home away from home. Thank you, Richard and Elizabeth for your passion and love for others.

My mom lives here and I am grateful for the loving care and expert guidance from the owners and…read morestaff. Richard, Elizabeth, and Lisa have helped with home health care obstacles to assure my mom gets services she needs and is eligible for. The move in process was surprisingly simple. Most important, my mom loves her beautiful room with its access to the gorgeous patio. The owners act on requests promptly, like when I asked that they remove a small sofa so I could bring in my mom's vanity table. Days after moving in, my mom turned 95. I was able to do a masked and distanced short visit on the patio with a cake and some gifts; the staff put up banners and brought her flowers out to the patio to decorate. They even did her makeup for her. The staff is thoughtful, warm, and friendly, and seem to truly love what they do. My mom says they are so nice and the residents are easy to get along with. She loves the food, too. I saw photos and the video tour of the home prior to visiting but they do not do justice to how clean, bright, and lovely it is. Tastefully decorated and comfy, plus residents can furnish and decorate their room. I am fiercely protective of my mom and her safety, well-being, and happiness. I absolutely made the right choice with Mount Carmel Assisted Living.

There are not enough words to describe how wonderful this facility is. They cared for both my…read morefather and mother in their last years of life. The care staff are so caring and kind as well as being professional and well trained. They handled my mother's dementia and declining health with such grace. The care my parents required went from minimal to total care and they handled each phase seamlessly. The administrative staff are wonderful and caring and put my family at ease with every phase. The residential community is so warm and welcoming. When my father passed they reached out to my mother, stopping by, visiting, inviting her to eat with them, to attend activities with them, etc. They were so warm and welcoming to all of her visitors. We have come to know they by name. The restaurant is amazing! The food is wonderful and the atmosphere of the restaurant is welcoming. The service staff were so wonderful in accommodating my parent's needs as they declined. The activities at the facility are top notch and the family celebrations are amazing. My parents loved the parties especially. The common areas are always decorated for the next festivity. The activity staff work so well in accommodating all levels of participation. The facility itself is beautiful. The owner, Bill and his wife are there frequently and their aging parents have lived there as well. They have added personal touches to the furnishings which make it feel so much like home. They know all the residents and much of the family by name. We are so grateful for their loving care of our parents. We were truly blessed to have found such a hidden gem.

I'm extremely concerned and disappointed in this facility but more so their FACULTY…read more My 92 year old grandma moved in here ~3 months ago now. She is paying a lot for her studio apartment there and an additional $800 for her assisted care. They recently gave her an invoice that her $800 charge was increased to $1300. They don't even help her now!!!! They refuse to put her arthritis cream on her shoulders but a give her a full shower??? I'm so mad and sad for her. No one who works there seems to care at all. My grandma pressed her life alert at 9:20 one night, no one arrives until almost 11pm because the one person on staff just WENT HOME EARLY BECAUSE SHE WAS TIRED??? No other staff to help with residents and my grandma just had her necklace beeping for over an hour. When someone finally showed up for her to changed her bra and underwear if was some 19 year old man she didn't know. She'd told the staff she was only comfortable with a woman doing that. She's paying so much. This is cruel. I'm on the verge of seeking out a lawyer. This is bordering on elder abuse. Care has been absolutely horrible, especially for the charge and now this increase. I won't let it happen.

I visit my loved one here everyday and at times twice a day. On the first day they put on a show,…read moremaking you believe that one is walking into to the Ritz, where in effect it is Motel 6. Their restaurant's food, service, and cleanliness condition is bad. Dishes pileup, and food is all over floor. There has been times that it has taken 20 mins for someone to take one's order. Certain items are not served after 9:30, there has been instances where we have arrived at 9:15 and by the time our order was taken it was past 9:30 and therefore we were denied. Severs/waiters works as a server, busboys, and at time janitors (mopping and sweeping ). Dining area floor is sticky as one walk over it.

I am writing this review based on the tour I had with Kathleen. I toured both the Assisted Living…read moreand the Memory Care floors. The place feels warm, uplifting and inviting. It's also very clean and doesn't smell. I love the setup of the memory care. Sometimes your loved one may be between the two levels of care, and may benefit from socializing people in the assisted living. Ivy Park allows that when appropriate, which is unique and something I love about this place. I also liked the floor plan of the Memory Care on the third floor. The hallway is like a loop, instead of a straight hallway with fire doors at the ends (where people with dementia may try to leave). The entire place feels like a nice hotel lobby where people gather. I also felt that this place takes fall prevention seriously - it's a major concern for elderly people in general but especially those with dementia. The flooring and the way furniture was set up in the common areas was thoughtful, i.e., there wasn't anything that was sticking out where you could trip or bump into. Another facility I recently toured had multiple strips across the hallway, maybe to cover the flooring joints. I saw a woman walking with a walker, and she had to stop and slightly pick up her walker every time she went over those bumps. I toured 30+ facilities in San Diego County when I worked as a social worker, and I have to say this place was one of the best I've seen. I toured for my father-in-law, and my mother-in-law chose another place closer to her home. But I would have definitely chosen Ivy Park if it were up to me. Highly recommended.

Overall our experience with Ivy Park was nothing short of outstanding. I highly recommend it to…read moreanyone seeking a place with beautiful surroundings and top notch care for their loved one. Not only are the surroundings meticulously maintained and beautiful, the care they provided my mother was exceptional. My mother had a lot of medical needs and the staff at the facility were always incredibly professional and they went out of their way to ensure she was comfortable and happy. I was constantly impressed with how the staff went above and beyond to meet her needs and ensure her comfort and well-being. Keeping my mother happy was no easy task and the fact that they were able to cater to her high standards while managing her complex medical needs speaks volumes to the top notch care this facility provides. Ivy Park has a genuine commitment to excellence and I can't recommend them enough. I couldn't have found a better place for my mother. Thank you Ivy Park for your exceptional care of my mother.

I am a current resident of this community. While there are some things they do very well in other…read moreareas they really drop the ball. Their care givers are good and provide quality care however often you have different care givers on any given day so feel like you are continuously educating staff on your needs. If you or your loved one has dementia the Circle of Friends program is good. There are however a number of residents with various stages of dementia that do not participate in the Circle of Friends who attend all activities. If you are looking for a community that offers independent or assisted living options for individuals that do not have dementia then I would not recommend this community as there are really not activities or areas where individuals without cognitive challenges can go without residents with dementia attending. It would seem that this community is moving in the direction of focusing on residents with dementia. This should be communicated to prospects considering the community. The dining program has a lot if issues. Menu offerings are very repetitive. It often takes a long time to get what you ordered and when it arrives it is not at the appropriate temperature and/or is not as you ordered. This becomes very frustrating when dining is where you socialize the most. And to be honest residents are kind of a captive audience. Issues have been raised with leadership and it is communicated they are working on but I have lived here over a year and have not seen much change.

We are so grateful for the Belmont in Sabre springs. From…read morethe beginning with Nadine walking us through the process for homing my mother-in-law, to the perfect apartment, and a wellness staff that is excellent. The care she is receiving is worth the cost, which is real however totally appropriate. My mother in law is in the Circle of Friends program and she is thriving. She wasn't thrilled with the changes in her life, however, she is laughing and excited for her classes. She is receiving the best care and she is happy.