I got a Toyota Land Cruiser with Domingo Garcia, Excellent sales person…read more But the manager and administration are the worse you can imagine, it took them 23 days to payoff the balance of a trade in which they sold in 3 days and the bank charge me for the month of April because they did not pay before the month was due. My bank USSA made the payment by April 5 after they summited the papers. Today is April 28 and they have not reimburse me the $1,233.24 for the month. I do not recommend Edgardo Rodriguez, no a person to trust.

The dealership is average size for PR but probably smaller than the US dealerships that you might…read morebe used to. The selection is the same nonetheless, just maybe not as many colors and models. The prices are just okay, a little higher than the competition nearby and the quality not any better. They don't really negotiate so unless you just want to spend more for a Toy vs other cars you might not be driving away with a new car.

Miércoles 30 de julio de 2025 me tocó ir a buscar un auto en reparación en este Dealer. Son…read moremodernas facilidades y cómodas tanto en el área de recibo de autos como en el área de espera. Siempre hay mucho personal para atender a todo el público. Excelentes facilidades.

Ignacio la Verona has never reimbursed me for mutually agreed upon repairs for which my purchase at…read morefull asking price of a 2001 Kia Sportage was contingent upon. You'd think that since 6 years gone by he might have somehow managed to come up with the $50 he owes. It's OMG such a brazen display of cowardice of spirit, let alone dishonesty. If he had just put aside just 1 penny per day towards his debt of both finance and honor, this mortgage on his soul would have long been put paid. We already suffer a Chump in the Out House; Do we really need yet another who further adds to the ruin of Our Puerto Rico?

Once again Country Auto Rentals made car rental part of our annual St. John's trip smooth and easy!…read more Great service and great people!

Great experience using their rental for the week! The bronco was perfect for navigating around the…read moreisland. Thank you again.

So I went back a second time and I had an even better experience all thanks to Josue. With over 15…read moreyrs of experience how could he not deliver such great customer service. It wasn't just with me, there were 5 customers ahead of me who he also handled with such patience and empathy. We're all here to have a great time and hate wasting it waiting on line but some things are out of their hands. What he did do was answer my many questions, even those not pertaining to the car rental. He suggested many places to eat and things to do, as well as a website that has now given me an exciting itinerary. The car he gave me was cleaner and gas efficient. I felt very safe driving. And he helped me with my next reservation because I will be coming back a third time this month. They are very busy and cars are not always available. Reservations are highly recommended! Everyone is doing their best, be kind to them and they'll be kind to you. Thanks again Josue!

Hands down the worst car rental experience of my life. Nearly 6 hours of waiting on December 31…read morewhile staff pressured customers into extra charges. They refused my valid AAA insurance, inventing a rule about cars being "older than five years" (not written anywhere in the contract), and forced me to buy their insurance. Then they pushed a toll package we didn't need. I paid the only toll in cash, explained it at return, and was still charged over $160 in tolls and "fines." This place operates on confusion, pressure, and after-the-fact charges. I travel often and rent cars everywhere--avoid this location.

Needed to have the windshield washer motor replaced. Made a trip to have it done in December of…read more2025 (while the car was under warranty) and it was not done. I was told the tech checked everything, blew out the lines and pronounced it "okay" the only problem is it wasn't fixed. The windshield washer does not squirt water onto the windshield I made another appointment for February 9th 2026 (by this time the car is out of warranty) to have the washer motor replaced. Once again the tech blew out the lines and allegedly tested the washer and it worked. When I picked up the car ... as to be expected ... the windshield washer did not work. When I asked to speak to the tech, I was told that "he just went to lunch". How convenient. My second issue involves changing ... or rather not changing the brake fluid. I wrote on my workorder "flush/refill brake fluid". A reasonably straight forward request ... written in English. That work wasn't done because the tech ran diagnostics on the brake system - something I DID NOT REQUEST - and found no error codes. Okay .. but I did not ask them to run any diagnostics ... it was written very clearly on the workorder to "flush/refill brake fluid". I guess this is a situation where technicians of dubious capabilities determine what they will and will not fix. And the dealership doesn't care. That has to be the most idiotic way to run a service business. I believe it's safe to say I will not take my car to Metro Ford again.

Purchasing the car was great but after its problems. Some of your workers are rude. They don't…read moreknow how to talk to people, asking for service , they tell you one thing and the other happen. You tell them what's going on with the car and they telling you nothing could happen today and didn't make an appointment for the next time. Corine is the person we talk to today and she was rude as hell. She is not the person to met people at all. This car was on recall for many things, I had to call a dealer to get the recall documents and she now saying she don't need them. The last time we took the car in they didn't take the car cause we didn't have the same paper she didn't take today. Costumers services training is needed. I was going to get another car but it won't be there now. Diane

El servicio espectacular. El área de espera impecable. Todos los empleados muy amables.read more

I have only been here for service. On that front, I can't complain too much. Sometimes there does…read moreseem to be some disorganization but I've never had any horror stories. While they do like to sell you on additional services (as do most mechanics), they don't make it unpleasant for me if I turn down the offers. Service time is a mixed bag. I've waited anywhere from one hour to half a day. They have two waiting areas with a large tv and always playing a movie on Netflix. They have a coffee bar so it's not bad when the wait is short. If the wait will be long, I'll take an Uber because there is nothing worthwhile nearby I can walk to to shoot the shit for a while. The work is generally good. Never had a complaint of problems after a job. Service has also always been friendly. Place is always clean.

Really wish I would have googled this place before we walked on the lot. These countless one star…read morereviews really tell the truth. Shady, making empty promises and bottom line selling you a complete trash car without remorse. We were looking for a used SUV and saw a Ford Explorer with very low mileage (we are assuming this must be rigged cause the car has way to many issues for the mileage) on the lot. Test drove it with their employee Rodrigo, who was honestly the best part about this terrible company, such a nice guy. While test driving we already discovered some issues that we were promised by management would be fully addressed and repaired before we get the 'marbete' and drive off the lot. Basically promised we'd get a functioning car that's safe to drive. These words couldn't have been more wrong. We addressed an engine light and rattling before purchase and not only did they never fix any of the obvious things, but overall they were far more eager to tell us that cars are sold 'as is' and as soon as we drive off the lot there would be no warranty than giving us a functioning and safe car to drive off with. That fact was repeated several times! Now since we bought it last December we have had to soon address: rattling (new muffler) $180, engine light (starter broken) $130, new transmission $1500, radiator leak $60 and now the final straw is a major motor part is broken, so we'd now have to put in another $1000 for repairs and labor. We had it less than a year, and having to spend close to 3k for a car that was 4k (overpriced to begin with for the model) from the start with little mileage and from 2004 makes you realize what crooks they are. Not to mention the issues we had picking it up as we had to return several times and extend our rental car because we were told repeatedly it would be ready to go at a certain time, nobody notified us and we had to return to Carolina days later since they keep delaying it and fixing other cars that were sold after ours. I would has far as calling them a scam as they are not concerned to sell you a safe vehicle at all. Rude, disappointing, no customer service and really the best word is CROOKS.

Target came through for me and my group. We reserved a 12 passenger van with another rental company…read morewho botched our rental upon our arrival. Renting a van same day is virtually impossible on this island but they came through at their Guaynabo location which was a short uber ride from the airport. The staff were very accommodating and kind to a weary traveler who needed to figure out transport for her 9 guests. They saved me! Give them a try next time you are on the island.

I am a frequent traveler and always need to rent a car. The best service received from 2014 to the…read morepresent, whenever I travel. Emmanuel gives it to me in the Caparra store in PR, he offers me the best rate and my trust always placed in Traget, I don't change it!! Thanks, Griselle Diaz