Amazing experience at Bayamon PR facility. I would rent from them even if we had to take an Uber…read morefrom San Juan airport.

On May 9th 2026 I arrived in Puerto Rico with my 10 year old son who had severe cerebral palsy. I…read moregot there to the rental agency and there was only one employee at the counter and the poor girl had a line out the door. Anyways I get my car and when I get in the highway I notice the mirror is loose to where I can't properly see out of it. So i go back a few days later ( because it was affecting my ability to see and safely switch lanes) so they give me another car. I get in that car and drive almost two hours to Parguera. On the drive I notice the vehicle has a severe loose suspension part because as soon a as I hit 50 mph it started chargin shaking bad. So I figure ill just take it easy and return out the next day since I had scheduled a bioluminescent bay boat tour. I go on the tour and when I go to get back in the vehicle I see something moving. There are roaches all over the car. This is where y son being special needs and having severe cerebral palsy comes into play. Because of his cerebral palsy if he has an itch he is unable to scratch. So if a roach was to crawl all over him go in his mouth or ears he wouldn't be able to swat it off. So I called allied immediately and informed them of the situation and explained that I can not put my son in that vehicle because of the risk. I asked them to at least send out another car or send the tow truck with another car and take the one I have. They refused to. They said they could not help me because there was no one to authorize that and that I would have to drive an hour to aguadilla to pick up another car. By this time i had spent over and hour and a half trying to get a car from them. In the end i had to drive to aguadilla risking my sons health. ( and yes something got to him because his ear was red so i used baby oil t in case it was in his ear to kill whatever got in there and flushed it) so i pick up the car and had plans for the following day at 1pm. I figured maybe my son will fall asleep on the ride home. Well that was impossible because the road noise was ridiculous ( obvious sign of over inflation on the tires) so my don didn't sleep and by the time I got back to San Juan it was 3am. Needless to say my son didn't get up on time for us to make the boat tour I had set up at 1. I go to autozone and get a tire gauge. The right side of the vehicle tires are inflated to 70 and 72psi and the left side to 90 psi. These people are incompetent and are going to cost someone their life if they haven't already. I am planning on escalating this matter. All I got when I returned the car on May 17th was an I'm sorry. That's not good enough for my son and any other people that may go rent a car from them and have their lives put in danger because of incompetence. I have photos and video of all of this. I only made this a five star because i know how these algorithms work and 5 stars will be at the top.

Horrible!! They charged me 500$ more than expected, every customer was being charged different…read morerates for different things. I have my own car insurance they made me get theirs. It's a Big scam , the car itself was old & was not safe. This should or be legal to operate like this. Don't rent from them!!!

my first time rental car with Target was great experience, excellent service, very kind,…read moreprofessional staff, very friendly staff. Wilfredo good customer service I would use them again

Picking up and dropping off the car was easy. The desk staff were friendly and helpful. Offered us…read morea ride to pick us up before the rental and to drop us off at the airport after. Will definitely use Target Rent a Car again.

Target in Bayamon has some of the best agents. They are friendly, efficient and do a good job…read moreexplaining the bill. I have rented from Target for the past couple of years and these guys even remember me from one year to the next.

Un gran servicio al cliente muy atentos y bien profesionales. Y sus precios son de exelencia les…read morerecomiendo usar sus servicios.

Horrible service! Do not recommend! The person who brought us in the shuttle was texting the entire…read moretime and almost crashed multiple times! On top of that they gave us a car with the tire pressure on and they said it was fine. We leave and immediately had to put air into the tires. Then the oil light came on and the car was screeching. On top of all that they gave us a dirty car! With soil everywhere and with the people who rented it previously trash. The worst part of all the car was infested with ROACHES!! Find a different car rental and save yourself from this stress! They also charged us twice we reached out to figure out why and nothing was done save yourself the money and stress!

If you like to wait 5 hours for your vehicle this is the place to go. Is the cheapest in the island…read morefor a reason. You have been warned don't complaint later.

We had a bit of a trouble with the address, but I guess we got lucky with our Uber driver, he found…read morethe right place and got us to the correct place. We did call ahead, while the first time a lady speaking English picked the phone, the second time it was a guy who just put us on hold and disappeared ! The service lady at the counter, when we finally made it, was very polite and we got a car right away. So far so good. Lets see what PR has in store !

We made a reservation a month ago and verified our reservation and even called this morning before…read morewe picked up our car (a small sub) to make sure they had it. We arrived on time, and of course, our car is not here and they have to call around to find one. Not sure if they can resolve it to our satisfaction and, instead, we have to wait around. Very frustrating.

So I went back a second time and I had an even better experience all thanks to Josue. With over 15…read moreyrs of experience how could he not deliver such great customer service. It wasn't just with me, there were 5 customers ahead of me who he also handled with such patience and empathy. We're all here to have a great time and hate wasting it waiting on line but some things are out of their hands. What he did do was answer my many questions, even those not pertaining to the car rental. He suggested many places to eat and things to do, as well as a website that has now given me an exciting itinerary. The car he gave me was cleaner and gas efficient. I felt very safe driving. And he helped me with my next reservation because I will be coming back a third time this month. They are very busy and cars are not always available. Reservations are highly recommended! Everyone is doing their best, be kind to them and they'll be kind to you. Thanks again Josue!

Hands down the worst car rental experience of my life. Nearly 6 hours of waiting on December 31…read morewhile staff pressured customers into extra charges. They refused my valid AAA insurance, inventing a rule about cars being "older than five years" (not written anywhere in the contract), and forced me to buy their insurance. Then they pushed a toll package we didn't need. I paid the only toll in cash, explained it at return, and was still charged over $160 in tolls and "fines." This place operates on confusion, pressure, and after-the-fact charges. I travel often and rent cars everywhere--avoid this location.

Great friendly service, quick to respond and very flexible. When my family landed Tuesday - Easter…read moreweek, they had reserves a car/mini van that fit the 7 of us. However, their car rental company screwed up, and after they went to 3 more car rental at the airport- they called me to let me know. I called Target car rental, and Nicole, who was very helpfu, polite and friendly- found us a 3 seater at one of their locations. We were able to pick up a brand new 3 seater, that fit the 7 of us comfortably the next day, and return to the location near the airport, problem solved and vacation rescued! Nicole & Target car rental- thank you!!

Impressed with front desk service staff! We called and they saved us the last TallVan available…read more Great price and love it includes all of the insurances! Visited the Road #1 store in San Juan

We needed to leave our car at the mechanics but didnt want to be strranded so we called Lugo car…read morerental. They picked us up and took us to their office where we were able to rent a car and continue on until our car was ready to be picked up the next day. The service was friendly and professional and the price was right .Thank you to Felix at Lugo car rental.

This has been my rental car place for a couple of years already. Excellent service from beginning…read moreto end every time I use their services. They are very professional and very nice people. You will not regret it.