I have only been here for service. On that front, I can't complain too much. Sometimes there does…read moreseem to be some disorganization but I've never had any horror stories. While they do like to sell you on additional services (as do most mechanics), they don't make it unpleasant for me if I turn down the offers. Service time is a mixed bag. I've waited anywhere from one hour to half a day. They have two waiting areas with a large tv and always playing a movie on Netflix. They have a coffee bar so it's not bad when the wait is short. If the wait will be long, I'll take an Uber because there is nothing worthwhile nearby I can walk to to shoot the shit for a while. The work is generally good. Never had a complaint of problems after a job. Service has also always been friendly. Place is always clean.

El servicio espectacular. El área de espera impecable. Todos los empleados muy amables.read more

El dia de ayer llevé mi Sequoia TRD PRO 2023 con 12000 millas a servicio y el dia que me entregaron…read morela guagua al comprarla me la entregaron con un arm rest trasero dañado. Me percaté luego como 1 semana despues por que mi hija se sentó atras y se lo reclamé al vendedor. Fue reemplazado pero volví s tener problemas con el arm rest y lo reclamé y no quisieron reemplazarlo. Una guagua de 115,000 dolares nueva. Se hablo con la gerente y se negó. Esto lo dejo para q lo piensen antes de comprar. Revisen bien los vehículos antes de llevarselo. Estoy por pensar que no lo reemplazaron y pusieron el mismo. La factura del reemplazo casi 800.00 dolares. Entiendo que garantia bumper to bumper debe cubrir esto.

cogen de sangano a las personas con mentiras. especialmente el Sr. Quintana vendiendote garantias y…read moreseguros que no son validos. Vayan a otro toyota como autocentro en rio piedras.

Really wish I would have googled this place before we walked on the lot. These countless one star…read morereviews really tell the truth. Shady, making empty promises and bottom line selling you a complete trash car without remorse. We were looking for a used SUV and saw a Ford Explorer with very low mileage (we are assuming this must be rigged cause the car has way to many issues for the mileage) on the lot. Test drove it with their employee Rodrigo, who was honestly the best part about this terrible company, such a nice guy. While test driving we already discovered some issues that we were promised by management would be fully addressed and repaired before we get the 'marbete' and drive off the lot. Basically promised we'd get a functioning car that's safe to drive. These words couldn't have been more wrong. We addressed an engine light and rattling before purchase and not only did they never fix any of the obvious things, but overall they were far more eager to tell us that cars are sold 'as is' and as soon as we drive off the lot there would be no warranty than giving us a functioning and safe car to drive off with. That fact was repeated several times! Now since we bought it last December we have had to soon address: rattling (new muffler) $180, engine light (starter broken) $130, new transmission $1500, radiator leak $60 and now the final straw is a major motor part is broken, so we'd now have to put in another $1000 for repairs and labor. We had it less than a year, and having to spend close to 3k for a car that was 4k (overpriced to begin with for the model) from the start with little mileage and from 2004 makes you realize what crooks they are. Not to mention the issues we had picking it up as we had to return several times and extend our rental car because we were told repeatedly it would be ready to go at a certain time, nobody notified us and we had to return to Carolina days later since they keep delaying it and fixing other cars that were sold after ours. I would has far as calling them a scam as they are not concerned to sell you a safe vehicle at all. Rude, disappointing, no customer service and really the best word is CROOKS.

I visited Autogermana today and were taken care of by Jose Marrero. He's an excellent salesman and…read moregave us a professional service. He did everything until we drove out our Mini Countryman. Autogermana is the best BMW/Mini dealer in Puerto Rico and would recommend it 100%.

My appointment took three weeks to schedule. Then it took over three weeks under warranty to…read morechange a defective computer. They were very nice and courteous but the place is busy and runs slow. If you are clairvoyant and foresee car trouble, schedule several weeks in advance so that you can get a loaner car. Then prepare to drive the loaner for a few weeks. Not sure why it took so long, but scheduling is everything.

When people make an appointment for service, it's not acceptable that they have to wait from 4-8…read morehrs. If they need to wait that long, tell the customer that when they make the appointment and not when they arrive.

Recientemente andaba buscando un carro usado Honda. Vi dos modelos en la pagina web de Triangle…read moreHonda y llame. Me pusieron un vendedor y me indico que esos dos vehiculos estaban en proceso de certificacion. Eso fue un jueves. Viernes pregunto y me dice que siguen en el proceso. Sabdo lo mismo pero me dice que posiblemente ese fin de semana se pueden ver. Aun asi, me dice los precios que van a pedir. Son dos carros y estoy pensando que los compro los dios, uno para mi esposa y otro para mi madre. Lunes llamo al medio dia y me dice que siguen en certificacion pero rapido me envia otro carro que SI esta disponible. Le pregunto de nuevo y dice que estan en el proceso de certificacion todavia. Lo curioso es que antes de llamarlo le pedi a mi vecino que llamara e indagara sobre esos dos carros que me interesaban. El vendedor que lo atendio le indico que los dos carros estaban dispoibles, que pasara a verlos esa misma tarde y le dio dos precios, que eran mas altos que los que me dio el vendedor que me atendio a mi. Le indique al vendedor original lo que habia sucedido con mi vecino y me dijo que el no hace a la gente ir para tratar de venderle otros carros, osea que me dijo que esa tactica de bait and switch o carnaita, es lo que su compañero estaba haciendo. Entonces me queda creerle a el vendedor original y pensar que tuve suerte que no me tope con el otro vendedor, su compañero truquero, o mi vendedor no sabe lo que esta haciendo y tambien me estaba tratando de vender otro modelo.O, los carros que estan en la pagina web del dealer con fotos stock, en realidad no existen y nunca estaran disponibles y son solo carnadita para que potenciales clientes vayan al dealer y ahi los vendedores terminen vendiendole otro carro del lote. De cualquier manera no fui a Triangle Honda y decidi ir a Bella Group donde consegui un carro un poco mas nuevo con menos millas y sali feliz.

Like finding GOLD! I thought I was out of luck getting to…read moreToro Verde to ride the Monster since Uber was $100 each way and Enterprise and Avis were out of cars... I stumbled on Target while google searching and decided to give them a call... Less than $40 a day, they picked us up from our hotel and were lightning fast! Plus the shuttle driver was cool and gave great advice on local activities. When we went to return the car they gave us a ride to the airport and even hinted I should go up the road to fill up on gas before returning to save a bunch of money ! TOP NOTCH! Saved my trip and was able to do everything on my list!

Target came through for me and my group. We reserved a 12 passenger van with another rental company…read morewho botched our rental upon our arrival. Renting a van same day is virtually impossible on this island but they came through at their Guaynabo location which was a short uber ride from the airport. The staff were very accommodating and kind to a weary traveler who needed to figure out transport for her 9 guests. They saved me! Give them a try next time you are on the island.

Another car dealership and the same result - not too many cars to choose from and the price is the…read moreprice. Usually it would be a good thing to not have the pressure of a car salesman following you around but the overall lack of customer service makes the no pressure a no sales situation.