El servicio espectacular. El área de espera impecable. Todos los empleados muy amables.read more

I have only been here for service. On that front, I can't complain too much. Sometimes there does…read moreseem to be some disorganization but I've never had any horror stories. While they do like to sell you on additional services (as do most mechanics), they don't make it unpleasant for me if I turn down the offers. Service time is a mixed bag. I've waited anywhere from one hour to half a day. They have two waiting areas with a large tv and always playing a movie on Netflix. They have a coffee bar so it's not bad when the wait is short. If the wait will be long, I'll take an Uber because there is nothing worthwhile nearby I can walk to to shoot the shit for a while. The work is generally good. Never had a complaint of problems after a job. Service has also always been friendly. Place is always clean.

Really wish I would have googled this place before we walked on the lot. These countless one star…read morereviews really tell the truth. Shady, making empty promises and bottom line selling you a complete trash car without remorse. We were looking for a used SUV and saw a Ford Explorer with very low mileage (we are assuming this must be rigged cause the car has way to many issues for the mileage) on the lot. Test drove it with their employee Rodrigo, who was honestly the best part about this terrible company, such a nice guy. While test driving we already discovered some issues that we were promised by management would be fully addressed and repaired before we get the 'marbete' and drive off the lot. Basically promised we'd get a functioning car that's safe to drive. These words couldn't have been more wrong. We addressed an engine light and rattling before purchase and not only did they never fix any of the obvious things, but overall they were far more eager to tell us that cars are sold 'as is' and as soon as we drive off the lot there would be no warranty than giving us a functioning and safe car to drive off with. That fact was repeated several times! Now since we bought it last December we have had to soon address: rattling (new muffler) $180, engine light (starter broken) $130, new transmission $1500, radiator leak $60 and now the final straw is a major motor part is broken, so we'd now have to put in another $1000 for repairs and labor. We had it less than a year, and having to spend close to 3k for a car that was 4k (overpriced to begin with for the model) from the start with little mileage and from 2004 makes you realize what crooks they are. Not to mention the issues we had picking it up as we had to return several times and extend our rental car because we were told repeatedly it would be ready to go at a certain time, nobody notified us and we had to return to Carolina days later since they keep delaying it and fixing other cars that were sold after ours. I would has far as calling them a scam as they are not concerned to sell you a safe vehicle at all. Rude, disappointing, no customer service and really the best word is CROOKS.

One of the better dealerships in San Juan in that they have a good balance of quality, service, and…read moreprice. Granted the cars are a little more than the nearby competition but they're willing to work with you on the price without any pressure.

It is the seventh time I've taken my honda to guarantee the same problem ... ever ... turns off and…read moreturns on the electric panel, the car is suddenly air off and I can't see neither the mileage, the lights or gasoline .... nothing ... I am panics to have to stay with the car , I don't feel safe and I don't think the garantee is doing his best ... currently serving 18 days in the workshop ... which unfortunately still do not know what is the problem...

My appointment took three weeks to schedule. Then it took over three weeks under warranty to…read morechange a defective computer. They were very nice and courteous but the place is busy and runs slow. If you are clairvoyant and foresee car trouble, schedule several weeks in advance so that you can get a loaner car. Then prepare to drive the loaner for a few weeks. Not sure why it took so long, but scheduling is everything.

From the owner: Autogermana BMW is your certified BMW dealer in San Juan Puerto Rico.read more

Miércoles 7 de mayo de 2025, este dealer encontré mi nuevo auto Camry 2025. Servicio excelente y…read morevariedad en autos nuevos y usados Toyota.

Llevo desde las 12:00 pm del dia de hoy aqui en el mantenimiento de mi auto y aun es el momento que…read moreno sale la misma luego de 2 hrs me hice el acercamiento de saber status y me indicaron media hora adicional y ya van 45 min y aun mi auto no esta listo! Solicite hablar con el Gerente de Servicio y aun no hay respuesta favorable que no sea esperar pacientemente. Es absurdo coordinar cita y perder el tiempo de esta manera!! Pésimo servicio y la atención ni se diga!! Ciudad Toyota, Braulio Agosto .Ave 65 inf Braulio Agosto Motors Logre con el gerente Sr. Carlos y su acción fue nula o ninguna solo decir esta en su derecho de quejarse y se quedo sentado en su escritorio!!

From the owner: Visit us today!read more

Another car dealership and the same result - not too many cars to choose from and the price is the…read moreprice. Usually it would be a good thing to not have the pressure of a car salesman following you around but the overall lack of customer service makes the no pressure a no sales situation.