This wonderful employee made our experience with Budget amazing. He was friendly, kind, efficient,…read moreand got us an upgrade based on the looks of our luggage alone. He assisted us with being able to get mobile wifi while traveling in Switzerland and gave us a deal as well, or so he said. Highly recommend this company while choosing a car to travel in Switzerland. It is still unclear as to whether or not we needed a car, but since we got one, I'm glad it was here with Tunahan, whose service was excellent. Treat him well Budget!

Overall, I had a good experience with Budget car rental in Zurich Airport. The car was great and…read morethe return was trouble-free. There was a small episode at the counter when I picked up the car. The staff asked for my passport. However, it wasn't mentioned in the online form. It was a hiking trip and I was afraid that I will lose my passport so I only brought my drivers licenses and a digital copy of passport. However, the lady at the counter didn't say that the copy would work. Maybe we communicated in English and it's not her first language, it took her a long time for her to ask for the digital copy and accept it. It was a much smoother experience the week before at Avis.

I have never had such a quick car rental experience! We were in and out in 5 minutes. My husband…read morehad prefilled information ahead of time, but still...... my experience with renting cars previously is that it takes forever. This car rental is located in the Zurich airport. The price is reasonable and we are even getting an automatic :) UPDATE: We Love our car. It only has 10k miles and smells brand new. It even has a sticker on window to allow us to drive on toll roads. I am loving tbis experience with this company

I booked a car with Europcar through Expedia in January of 2025. The car rental was for the last…read moreweek in June 2026. The rental agreement could not have been clearer. I was to pay $428.28 USD for the week when I picked up the car. There was no reference to payment in Swiss Francs. When I picked up the car in June, Europcar charged me 379 CHF (I now suspect the equivalent value of $428.12 of Swiss Francs in January 2025). That sum (379 CHF) converted to $479.93 because of the devalued dollar. Now, I can well understand having to pay in Swiss Francs if my contract called for payment in Swiss Francs, and I would have done so without a thought. But my contract was in US Dollars only; there was never a reference anywhere in the contract to Swiss Francs; and I never agreed to pay Swiss Francs. Both Europcar and I agreed in a binding contract for payment in USD of $428.12. Long story short, I was taken for $50 dollars. This is a relatively small amount, but it is the principal of the matter, and this speaks volumes about the character of this company. I expected Europcar to be something much more than an extremely small and petty enterprise. Very disappointed!

Renter BEWARE! Our rental car broke down the first day we had it, leaving us stranded in a parking…read morelot at night. We had an un-refundable destination to get to and had to buy train tickets and take a five hour train to our hotel, arriving at midnight - and the fact that our plans weren't ruined was all due to our industriousness, not assistance from Hertz. I requested a refund for this reason, and was told it's the nature of cars to break down, and we still had the car for a day. They were willing to spend hours fighting me on a refund, but no time trying to resolve us being stranded at night due to their faulty vehicle. I plan to never rent from any Hertz again due to their awful customer service. What a turn off.

Perhaps the best rental car experience i've had. Mirjam was a standout: attentive, pleasant,…read morepatient and extremely helpful in helping me get my bearings as a first time visitor to Zurich.

We paid for a volvo XC40, but instead I got the most luxorious Mercedes ever! it even had heated…read moreand massaging seats! What an upgrade, five stars!

Beware! Avis scammed me out of $4,000!…read more I rented a car for 3 weeks from Avis. I declined the ~$70 per day insurance. The car I was given was in very poor condition: lots of body damage, missing door seals making it very noisy on the highway. The agent told me that the car was in poor condition and not all the damage was logged and suggested that I could take pictures but it wasn't completely necessary because they were aware of the state of the car. It was very late in the evening and I was exhausted after a long day of travel so I foolishly didn't take any pictures. When I returned the car I was billed $4,000 for a variety of tiny dings around the car that were very clearly related to a variety of small incidents, no doubt over the lifetime of the car. I did appeal this. The appeal was denied on the basis that without pictures I couldn't prove that the damage was preexisting. I asked for any pictures of the car before I rented it so that I could show the damage _was_ preexisting, but was ignored. I also asked if the appeal staff could talk to the agents in Geneva familiar with the car. I was ignored again. Overall, I had a very sub-par car for my rental period and then was basically scammed out of $4,000. Needless to say that I will never rent from Avis again and I'd definitely recommend avoiding them.

I picked up a four day rental in Frankfort Germany. No one near the vehicle to help when we found…read morethe car not cleaned and with some bruises. We took insurance out just in case since we would not be there to protect our interested once we returned to the US. That brought the four day rental to a price of around 800.00. Yet to my surprise I was billed 2324.00 for that four day rental. I'll protest this via my card company, but it an example of the horrible customer service that Avis offers and how they will do anything to make money at the expense of their customers. I will not be a customer again.

Very bad experience with Sixt at Zurich Airport…read more I booked a car 3 weeks in advance, but when I arrived at the desk, I was told the car was not available. Instead, they offered me a bigger SUV, but only if I paid an extra 60 CHF per day, which I refused because I wanted the same price I originally booked or a similar vehicle without extra charges. Then they told me I would have to wait 3 hours for a similar car. I agreed, but after only 1 hour they called me back saying they found a "better car." When I returned, the car they offered was actually smaller and not even equivalent to what I originally booked. At that point, I lost trust and requested a full refund because this felt very misleading. The manager agreed and told me I would receive a refund confirmation email within 1 hour. However, it has now been over 7 hours and I have not received any confirmation. This is the worst car rental experience I have ever had. Poor communication, misleading information, and unfulfilled promises. I do not recommend Sixt Zurich Airport at all.

It was easy, and the people there were very helpful and informative. It was easy to reach the…read moresixth rental car location at the airport, and the car was parked very close.

TRUST THE BAD REVIEWS. This company is attempting to charge us for damage we did not cause. We…read morereturned the vehicle in the same condition we received it, and their claim is completely unfounded. This experience has been incredibly dishonest and stressful. Renters deserve transparency, not baseless accusations.

I rented a car from Sixt for the first time recently in Europe and at the location of pick up the…read moreemployee was very nice but he changed the return date without my knowledge & did not give me a print out and said he was going to send me an email with the contract which I never received. After returning the car at the destinations city, the receipt was emailed to me several days later and they shocked me by overcharging me about €150. Upon several emails to them, they just denied the request for a refund to me. I will never ever rent a car from Sixt again and I do not recommend them to anyone. Watch your pocket. Buyer, Beware.. If I could, I would give them zero stars, but that's not possible .

WARNING to all international travelers. Do not rent from Enterprise Rent a Car at the Zurich…read moreairport. 13 days after returning a vehicle my Credit card was charged $850USD for "damages" I have photos of the returned vehicle showing it was returned completely undamaged. Luckily I purchased insurance through Expedia and my money was refunded. Today, 1 month after the return there is a $32 charge on my card from Enterprise, Zurich. I have no idea what it is for.

Avoid this company at all costs. I have been trying to get their fraudulent charges reversed for…read moremonths with no luck. Like many other reviewers, I rented a vehicle from the Zurich airport location in May 2025. We returned the vehicle and were told everything looked great and our deposit would be returned. The deposit was returned and weeks later got an email with a blurry picture of a scratch saying they were going to charge me over $2000 USD and reversed my deposit return and attempted to make several other charges. I sent back the dozens of photos and videos I took of the car before and after I returned it and they simply said "that isn't enough". Keep in mind the blurry photo they sent didn't show anything or have any metadata confirming date/location etc. My bank is refusing to reverse it saying I willingly gave my credit card information to the rental car agency (shame on Citibank for this as well). I am now in the process of trying to collect other claimants who this has happened to and bringing it to the Swiss authorities. I already emailed SECO, Fedpol, econsumer.gov, FTC etc. If you look across review sites, this is a common scam by this Enterprise franchise. Please contact/message me if this has happened to you as I started a Google spreadsheet to hopefully connect the hundreds of people I see this has happened to to hopefully close this location down.

BIG SCAM ARTISTS!!…read more Absolutely unacceptable experience with Hertz in Zurich airport. I rented a car from Interlaken for just a few hours (Interlaken to Zurich airport. No issues were mentioned at pickup or drop-off (key dropbox). Then the next day, I was hit with a 550 CHF (~$700 USD) charge for a scratch I did NOT cause. They claim there was a tiny 1/2-inch scratch under the front right bumper. However, the pickup report already showed existing damage on the front bumper--so this could very well have been pre-existing. Hertz ignored that and blamed me anyway. Even worse, they provided NO clear before-and-after photo evidence proving I caused the damage. Despite disputing the charge, they still took my $700 money. This feels like a dishonest and predatory practice--charging customers without solid proof and hoping they won't fight it. Seems like this SCAM is happening many, many, many times over based on past reviews. Take photos and videos of EVERYTHING (especially under the bumpers) if you rent from here. What car doesn't have scratches underneath it!!??? I strongly recommend avoiding Hertz and using other companies like SIXT or Europcar or Misho Car rental instead.

DO MOT RENT FROM HERE! They enjoy punishing US tourists!!!…read more We experienced the same "scam" that others have related in these reviews! Bogus preexisting minor body scratches and alloy wheel rim scuffs that we're not on the vehicle condition contract when departing However upon after hours drop off numerous "chargeable damage " scuffs less than 10 mm were annotated and charged $1680 US dollars to repair! Ridiculous cost and fabrication Rental was 8:29/25-9/1/25 only drove 128 miles total & never parked on a city street ! Sent my video airport departure evidence and was disregarded. Btw we did take the CDW/LDW hertz insurance but they said it did not cover those scratches or scuffs