We paid for a volvo XC40, but instead I got the most luxorious Mercedes ever! it even had heated…read moreand massaging seats! What an upgrade, five stars!

This wonderful employee made our experience with Budget amazing. He was friendly, kind, efficient,…read moreand got us an upgrade based on the looks of our luggage alone. He assisted us with being able to get mobile wifi while traveling in Switzerland and gave us a deal as well, or so he said. Highly recommend this company while choosing a car to travel in Switzerland. It is still unclear as to whether or not we needed a car, but since we got one, I'm glad it was here with Tunahan, whose service was excellent. Treat him well Budget!

Overall, I had a good experience with Budget car rental in Zurich Airport. The car was great and…read morethe return was trouble-free. There was a small episode at the counter when I picked up the car. The staff asked for my passport. However, it wasn't mentioned in the online form. It was a hiking trip and I was afraid that I will lose my passport so I only brought my drivers licenses and a digital copy of passport. However, the lady at the counter didn't say that the copy would work. Maybe we communicated in English and it's not her first language, it took her a long time for her to ask for the digital copy and accept it. It was a much smoother experience the week before at Avis.

Excellent customer service, top cars, very happy and will use again. Thank you, special thanks for…read moreexceptional customer service and professionalism to Veronica.

They are charging damages that I did not cause, avoid this company at all costs it all seems like a…read moresystem set up to make you pay for damages that were already on the car, while they will never fix it. First they do not inspect the car with you neither when taking it, nor when it's handed over. Then they will send you an email with a damage and when you try to clarify it, they tell you on the phone that they cannot help you and you should just write an email. They never respond to the email while sending you payment reminders and threatening to hand the case over to a collection agency. AVOID AT ALL COSTS

Beware! Avis scammed me out of $4,000!…read more I rented a car for 3 weeks from Avis. I declined the ~$70 per day insurance. The car I was given was in very poor condition: lots of body damage, missing door seals making it very noisy on the highway. The agent told me that the car was in poor condition and not all the damage was logged and suggested that I could take pictures but it wasn't completely necessary because they were aware of the state of the car. It was very late in the evening and I was exhausted after a long day of travel so I foolishly didn't take any pictures. When I returned the car I was billed $4,000 for a variety of tiny dings around the car that were very clearly related to a variety of small incidents, no doubt over the lifetime of the car. I did appeal this. The appeal was denied on the basis that without pictures I couldn't prove that the damage was preexisting. I asked for any pictures of the car before I rented it so that I could show the damage _was_ preexisting, but was ignored. I also asked if the appeal staff could talk to the agents in Geneva familiar with the car. I was ignored again. Overall, I had a very sub-par car for my rental period and then was basically scammed out of $4,000. Needless to say that I will never rent from Avis again and I'd definitely recommend avoiding them.

I picked up a four day rental in Frankfort Germany. No one near the vehicle to help when we found…read morethe car not cleaned and with some bruises. We took insurance out just in case since we would not be there to protect our interested once we returned to the US. That brought the four day rental to a price of around 800.00. Yet to my surprise I was billed 2324.00 for that four day rental. I'll protest this via my card company, but it an example of the horrible customer service that Avis offers and how they will do anything to make money at the expense of their customers. I will not be a customer again.

I had a very positive experience with SIXT at Zurich Airport. The whole process was smooth,…read moreprofessional, and straightforward. I would especially like to highlight the employee who assisted me, as she was exceptionally friendly, attentive, and very helpful throughout the entire rental process. She answered all my questions clearly, explained everything well, and made me feel very welcome as a customer. The vehicle was also in great condition and very comfortable to drive. Overall, I was extremely satisfied with the service and would gladly rent from SIXT again.

I rented from Sixt at Zurich airport recently and had a terrible experience. First, the associate…read moregave me keys to a car that did not match what was on the car rental agreement (same car model but different license plate). I noticed it the next day and drove back to the airport to have it updated which was a major inconvenience to the start of my trip as I had already left Zurich area. This was brushed off by the associate without acknowledging the subsequent issues this mix-up could have caused if I drove a car that wasn't logged appropriately on their end. Second, after the car was returned and already invoiced- I received an email stating that there was 'damage' along the wheel arch which was classified as 'scratch down to primer.' This is inaccurate as the wheel arch of that specific model is made of plastic and there is no paint/primer there. Rather than providing clear pictures of the 'damage' substantiating their claim, they are automatically charging me $600+. This lack of accountability and poor customer service are reasons why I will not rent from this company again.

I PAID THE TOW TRUCK EVEN FULLY INSURANCE. Swiss Zurich office…read more At around 12:30 am, I experienced a flat tire on the front right side of the car in a remote location. There was no one around, no nearby stores, and no traffic on the road. I checked the SOS function in the car, but it was not active. To my surprise, I also discovered that the vehicle had no spare tire, which could have resolved the issue immediately. I am unsure why no spare tire was provided, as this would have greatly alleviated the problem. Stranded on the roadside at approximately 1:00 am, I contacted the local police for assistance. Despite several attempts, I was unable to reach Europcar's customer service or the provided contact number (+41-044-8044646). Eventually, the police arranged for a tow truck. As a tourist unfamiliar with the area, it was extremely difficult to communicate with the driver and navigate the situation.

I had the most enjoyable experience at Zurich airport, until I got home and received the bill…read more Instead of being charged $31 total for an upgrade to a 4-wheel drive, I was charged over $300 on top of what I agreed to pay. The invoice was in German and I signed it at the airport without looking after I was assured by the clerk that $31 is the total amount that would be added to my bill. Instead, the clerk added some alleged winter features which anyone would suppose to be included as a standard, since I rented the car in January in Switzerland and being charged for some "special " winter package is ridiculous. The pickup was not in a tropical destination. I'm still trying to get my money back with the help of American Express.