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    Sixt

    1.8 (17 reviews)
    Closed 7:30 am - 6:30 pm

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    Europcar

    Europcar

    1.0(2 reviews)
    1.4 kmKreis 9

    I PAID THE TOW TRUCK EVEN FULLY INSURANCE. Swiss Zurich office…read more At around 12:30 am, I experienced a flat tire on the front right side of the car in a remote location. There was no one around, no nearby stores, and no traffic on the road. I checked the SOS function in the car, but it was not active. To my surprise, I also discovered that the vehicle had no spare tire, which could have resolved the issue immediately. I am unsure why no spare tire was provided, as this would have greatly alleviated the problem. Stranded on the roadside at approximately 1:00 am, I contacted the local police for assistance. Despite several attempts, I was unable to reach Europcar's customer service or the provided contact number (+41-044-8044646). Eventually, the police arranged for a tow truck. As a tourist unfamiliar with the area, it was extremely difficult to communicate with the driver and navigate the situation.

    I had the most enjoyable experience at Zurich airport, until I got home and received the bill…read more Instead of being charged $31 total for an upgrade to a 4-wheel drive, I was charged over $300 on top of what I agreed to pay. The invoice was in German and I signed it at the airport without looking after I was assured by the clerk that $31 is the total amount that would be added to my bill. Instead, the clerk added some alleged winter features which anyone would suppose to be included as a standard, since I rented the car in January in Switzerland and being charged for some "special " winter package is ridiculous. The pickup was not in a tropical destination. I'm still trying to get my money back with the help of American Express.

    Avis

    Avis

    1.3(10 reviews)
    7.9 km

    Beware! Avis scammed me out of $4,000!…read more I rented a car for 3 weeks from Avis. I declined the ~$70 per day insurance. The car I was given was in very poor condition: lots of body damage, missing door seals making it very noisy on the highway. The agent told me that the car was in poor condition and not all the damage was logged and suggested that I could take pictures but it wasn't completely necessary because they were aware of the state of the car. It was very late in the evening and I was exhausted after a long day of travel so I foolishly didn't take any pictures. When I returned the car I was billed $4,000 for a variety of tiny dings around the car that were very clearly related to a variety of small incidents, no doubt over the lifetime of the car. I did appeal this. The appeal was denied on the basis that without pictures I couldn't prove that the damage was preexisting. I asked for any pictures of the car before I rented it so that I could show the damage _was_ preexisting, but was ignored. I also asked if the appeal staff could talk to the agents in Geneva familiar with the car. I was ignored again. Overall, I had a very sub-par car for my rental period and then was basically scammed out of $4,000. Needless to say that I will never rent from Avis again and I'd definitely recommend avoiding them.

    I picked up a four day rental in Frankfort Germany. No one near the vehicle to help when we found…read morethe car not cleaned and with some bruises. We took insurance out just in case since we would not be there to protect our interested once we returned to the US. That brought the four day rental to a price of around 800.00. Yet to my surprise I was billed 2324.00 for that four day rental. I'll protest this via my card company, but it an example of the horrible customer service that Avis offers and how they will do anything to make money at the expense of their customers. I will not be a customer again.

    Sixt - carrental - Updated May 2026

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