We paid for a volvo XC40, but instead I got the most luxorious Mercedes ever! it even had heated…read moreand massaging seats! What an upgrade, five stars!

Renter BEWARE! Our rental car broke down the first day we had it, leaving us stranded in a parking…read morelot at night. We had an un-refundable destination to get to and had to buy train tickets and take a five hour train to our hotel, arriving at midnight - and the fact that our plans weren't ruined was all due to our industriousness, not assistance from Hertz. I requested a refund for this reason, and was told it's the nature of cars to break down, and we still had the car for a day. They were willing to spend hours fighting me on a refund, but no time trying to resolve us being stranded at night due to their faulty vehicle. I plan to never rent from any Hertz again due to their awful customer service. What a turn off.

Perhaps the best rental car experience i've had. Mirjam was a standout: attentive, pleasant,…read morepatient and extremely helpful in helping me get my bearings as a first time visitor to Zurich.

TRUST THE BAD REVIEWS. This company is attempting to charge us for damage we did not cause. We…read morereturned the vehicle in the same condition we received it, and their claim is completely unfounded. This experience has been incredibly dishonest and stressful. Renters deserve transparency, not baseless accusations.

I rented a car from Sixt for the first time recently in Europe and at the location of pick up the…read moreemployee was very nice but he changed the return date without my knowledge & did not give me a print out and said he was going to send me an email with the contract which I never received. After returning the car at the destinations city, the receipt was emailed to me several days later and they shocked me by overcharging me about €150. Upon several emails to them, they just denied the request for a refund to me. I will never ever rent a car from Sixt again and I do not recommend them to anyone. Watch your pocket. Buyer, Beware.. If I could, I would give them zero stars, but that's not possible .

Beware! Avis scammed me out of $4,000!…read more I rented a car for 3 weeks from Avis. I declined the ~$70 per day insurance. The car I was given was in very poor condition: lots of body damage, missing door seals making it very noisy on the highway. The agent told me that the car was in poor condition and not all the damage was logged and suggested that I could take pictures but it wasn't completely necessary because they were aware of the state of the car. It was very late in the evening and I was exhausted after a long day of travel so I foolishly didn't take any pictures. When I returned the car I was billed $4,000 for a variety of tiny dings around the car that were very clearly related to a variety of small incidents, no doubt over the lifetime of the car. I did appeal this. The appeal was denied on the basis that without pictures I couldn't prove that the damage was preexisting. I asked for any pictures of the car before I rented it so that I could show the damage _was_ preexisting, but was ignored. I also asked if the appeal staff could talk to the agents in Geneva familiar with the car. I was ignored again. Overall, I had a very sub-par car for my rental period and then was basically scammed out of $4,000. Needless to say that I will never rent from Avis again and I'd definitely recommend avoiding them.

I picked up a four day rental in Frankfort Germany. No one near the vehicle to help when we found…read morethe car not cleaned and with some bruises. We took insurance out just in case since we would not be there to protect our interested once we returned to the US. That brought the four day rental to a price of around 800.00. Yet to my surprise I was billed 2324.00 for that four day rental. I'll protest this via my card company, but it an example of the horrible customer service that Avis offers and how they will do anything to make money at the expense of their customers. I will not be a customer again.

Poor customer service when dealing with canceling trail subscription. Beware when trailing this…read moreservice. Mobility automatically en role you in a year subscription when your 4 month trail subscription ends. Plus when you call them to discuss they tell you on the "rule" that you need to notify them a month before the end of the subscription if you wish not to be enrolled again. Plus they charge you for the subscription and the liability cover so it ends up as a more expensive renewal than initially thought.