I wanted to shout out a young man named Conlin (?) for extremely good customer service after what…read morewas a very bad experience with another incredibly rude employee (Tracy) at The West Lebanon, NH store. My Customer pick up item was not in the bin when I arrived and we were assisted by this young man who looked through every single bin in the hopes of finding it and when he could not, he refunded the order with a merchandise credit and helped me locate the items that were on that order, even looking "on the dock" for one of the items when my size was not on the racks. This young man was friendly, apologetic and eager to help and made this bad experience better. I did speak to Manager Chris about this employees excellent service, so I do hope he was acknowledged as he deserves it.

I was going to write a five star until we got to the cash register…read more We came over here to purchase and donate toys for a nonprofit organization that sponsors needy and homeless families who would otherwise not have a Christmas. We went through the toy section and were pleasantly surprised at seeing Leggos on sale with a table on which several unicorn Lego toys were placed next to a 30% off placard. We got several among other toys. Got to the register and the cashier rang one at full price. Upon our challenge, he started "apparently it depends on the unicorn". Take out or leave it. To put items on a table marked 30% off and then ring the item at full price is horrible ethics. Sadly, we have been assiduous Kohls customers, especially during holiday season.

5 stars for order online and pick up in store! I needed a specific brand of cake pan, and they had…read morethe best price on a 9x13 USA Pan. I ordered online and within 3 MINUTES - THREE!!!! - I received the email saying my order was ready for pickup. Pickup was a breeze, the pickup area is right at the door - took my package and went right back out. I didn't roam around the store or talk to any employees, but I am a fan based on this transaction.

I have had a difficult time at this location in the past, but was pleasantly surprised at the…read moreservice I received from Beth. She was very thoughtful, helpful and kind. The store itself is clean and has a good selection. They usually have what I'm looking for or something comparable.

Although it is a bit of a way out, I have been impressed with the customer service, price deals and…read moreequipment supply inventory at the Golf and Ski Warehouse. I went in today and had yet another excellent experience with them. But let's start at how I got to really like these guys (and gals). I was in need of new ski boots. After a disgusting customer service experience at a custom made boot maker which conveniently disowned their warranty, I spent a good two months researching and coming up with two finalist models. I may not be the world's expert on ski gear but I've been skiing for forty years, I know the type, brand and style of boots I want, and after all, it's my feet. So I went to my local ski store and I got a dismissive "you take what we have". A friend of mine clued me in to Golf and Ski Warehouse and I went in on the defensive, considering the two previous experiences. Their sales staff is not only knowledgeable but was actually concerned with what I wanted and how it fit and how I skied and what kind of skiing and a myriad of other parameters. I left so satisfied that I decided I'd come back. Repeatedly. I've had the boots now for two years and I absolutely love them. What's more, when I enter, I usually see the same salesperson who invariably asks me how they fit. That's customer service.... They also have a superb shop for ski maintenance. For the last two years, I've taken our skis there for pre-season tunes, specialty repairs and end of season tune. During the Covid-19 pandemic, I've been impressed at the entry and shopping protocols they have adopted. Max 20 people in the store, masks are absolutely required, sanitizer everywhere, and credit card transactions are contactless. It gives the customer a safe feeling when the staff is also taking precautions and enforcing safe protocols. Next purchase is a new set of skis. And I'm in the research mode.....

The West Leb location has quickly become my go-to golf club location. In the past 12 months, I've…read morehad numerous fittings for various parts of my bag, and feel good about every visit. Their selection is very impressive, and covers most, if not all the OEM's clubs that you would want to try. The free fittings are also more comfortable than expected, and I've never felt rushed, or "sold to." During an iron fitting, I ended up taking 2 hours and tried 16 different models, all trying to find our perfect fit, and never once felt obligated to get out of there, or to purchase (even though I did get the irons). Then they were very good about putting in a special order for the custom options we settled on, as well as shipping them to me for free. The driver fitting was equally about 2 hours, and I'm very pleased with the outcome. It didn't hurt that the rewards program they have made for a nice discount on the driver purchase. I've also been for two wedge fittings at different times, and the first time my swing was off, and rather than trying to force a sale, the fitter suggested reconvening at a different time, which was relieving. I came back, and am happy with the results. Great store selection, low pressure salespeople, easy custom ordering, and fantastic rewards program. With the driving range across the parking lot, it makes for a must visit fitting location that I recommend to all my VT friends. EDIT: I should also note, each time there, I've dealt with a different salesperson and each one has provided me with a solid professional experience.

Great selection and customer service! Highly recommend.read more

First, it's important to note that yes, the overall quality of J. Crew products have declined…read moresomewhat in recent years. However, that isn't the fault of the individual stores. I've always had great customer service experiences in here, which is what's important in a retail store, and more importantly, have found the selection here to be more than adequate. Tip for current Dartmouth students: unlike most J. Crew locations around the U.S., this location lets you stack your student discount (10%) on top of sales prices, which is excellent. Take advantage of this while you can!

A year ago I needed new hiking boots and the staff could not have been nicer and more well informed…read morein guiding me what would work best for me. Today I was there, fitting out my new gravel bike. I mentioned to Byron that the seat tube was a tad too long - and discovered he'd be happy to shorten it (does it routinely) so I was back within an hour and for $5 (really how awesome is that) my adjustment was made (including a nice swipe of carbon grip) Nice work EMS - you have a customer for life.

No idea what happened to this store. I came in for mountaineering boots and quickly changed my mind…read moreby the rude, callus reception I was greeted with. If I was going to a frat party then I'd be ok with it. I've been working and playing in the outdoors longer than the rude employees have been alive. So if swearing and poor behavior is your thing then this store is for you.

I went in looking for ring guard size things. The lovely ladies Theresa and Erica helped me and got…read moremy new engagement perfect on my finger now. I also picked out a stunning opal necklace before i left. I cant wait to pick it up sunday!

This business has the absolutely the worst customer service ever! I get that covid 19 is going on,…read morebut that doesn't give you the excuse the fact that we were told that that the manager and district manger will email us, and you never called us for out 2pm appointment that we scheduled, make us wait a hour every time we call. I would recommend never going to any Kay's any where. Why deal with a company that can't be bothered to call when you scheduled them to call you, or give you any information about your jewelry.

AMAZING!!!! Best experience bra shopping I've ever had. Heather is fantastic and extremely…read morededicated to making sure you find a bra that fits you when she does a fitting. This isn't a store with seasonal employees who know nothing more than you do for how to fit a bra (ie measuring around your bust underneath your boob and then including your boobs)- the employees here know WAY more about fitting, bras, how to treat your bras properly. The selection is also quite nice and there is even a wonderful and gentle lavender detergent for handwashables that I particularly enjoy... but not as much as I enjoy how good my bra feels (which means my back and shoulders and everything else feel better too). Sorta pricey but worth it. You see you're paying for quality that makes a difference and there is a nice little bra buying club.

Came her for the first time with a friend today because we heard about the free bra fittings. I am…read moreso glad that I decided to get that done and as it turns out, the size I have been wearing was totally wrong!! My right size was completely different and Heather, the lovely lady there who helped us, found me a few really great ones. I wore one of them out of the store, that is how big of a difference the new bras were. Already I can see that my posture is better and the bra fits absolutely perfectly. Heather helped both of us and was super helpful and accommodating. While the prices are high, I see now that you really do need to pay for quality with these types of things and first and foremost, make sure you are wearing the right size!! Overall, this was a necessity for me to have done and I left the store with three perfectly fitting bras.

We popped in today with our 14 year old daughter who saw the sign outside that said white dresses…read moreand summer items were on sale. The tags weren't marked with markdown prices (including the white dresses) so I asked how we could tell which items were on sale and how much they were marked down. The sales associate advised that "most of this section is marked down, I just didn't..like, mark them." When I asked at what point you find out how much an item costs she responded I would learn at the check out and to just "shop like I normally would." Here's the thing, when I shop 'normally' I know what I am paying for an item. I get that if you're shopping in a whale belt store in a preppy town you should expect to pay too much for a tissue of a tank top. What you don't expect is the sales woman to act like you're Julia Roberts in Pretty Woman having a nice spree on Richard Gere's dime. The prices, the "Boys Lie" toxic feminism merch and the attitude of the sales women is all that is wrong with society wrapped up in a tidy little pink rhinestone studded bow.

Like the selection and have had good prior experiences…read more However, last week I bought $360+ white cashmere sweater on sale for half off. Tried it on in the dim dressing room. Got it home and noticed in the brighter light that it had very significant sun stains all the way across the neck and down the arm. Tried to bring it back within the two weeks stated on the receipt and was turned down. Awful customer service -- an item in this damaged condition never should have made it out of the store. And certainly should have been accepted back.