I normally don't leave reviews, but this situation has been extremely serious and ongoing, and I…read morefeel obligated to warn others about my experience with Valvoline in Medina, Ohio (Route 18 location). I brought my 2016 Mini Cooper Countryman S in for a routine oil change. At the time, the vehicle was fully drivable. Immediately after leaving the shop, my car began experiencing severe issues -- extreme RPM fluctuations, shaking, and near stalling -- and broke down shortly after. The vehicle had to be towed and inspected by an independent repair shop. Their diagnosis indicated that something was improperly handled during the oil change, with evidence suggesting foreign material or an error related to the oil filter system that caused catastrophic damage to the turbo and engine. The repair estimate is approximately $13,000. What is most concerning is not just the damage, but how this situation has been handled. I filed a claim with Valvoline and was initially told they wanted to "make it right." However, once the cost of repairs became clear, the claim was denied without any clear or consistent explanation. Since then, my family and I have made multiple attempts to get answers. We've received conflicting statements from management, no formal written reason for denial, and no accountability. When we went in person simply asking for clarification, the interaction became dismissive and unhelpful. At this point, my vehicle has been unusable for over a month, and we are left dealing with the financial and logistical consequences of what appears to be a preventable error. I strongly urge anyone considering service here to proceed with caution, especially if you have a vehicle that requires specific care or expertise. This experience has been incredibly frustrating, expensive, and disappointing.

I have been to this location twice now for an oil change and tire rotation. The staff is very…read morefriendly and I enjoy coming to Valvoline. Way better than having to schedule an appointment else where and waiting an hour for the same service Valvoline is able to do in under 30 minutes on the spot.

The guys are amazing. Power steering pump was cooked, they took care of it and some other things…read more Everyone was super professional and patient considering I spent the entire day with them. I'd definitely recommend

I just had my brakes done at Firestone Complete Auto Care on Buehlers Dr in Medina, Ohio, and I…read morecouldn't be happier! From the moment I called to schedule, the staff was friendly and got me in the same day. They took the time to explain exactly what my car needed without any high-pressure upsells--just honest recommendations. The work was done faster than promised, and when I picked up my car it stopped smoother and quieter than it has in years. I thought the pricing was fair and completely transparent--no surprise fees on the final bill. Big shout-out to the Alvin who kept me updated the whole time. These guys clearly take pride in their work.

Do not go here! This place is trash. I had my vehicle damaged in October and they still don't want…read moreto pay for the damage. The oil leaked all over my driveway and they don't want to pay for pressure washing. Absolute thrash. Stay far away and don't let friends or family go here ever!

Do not go here! I broke down on the highway immediately after my oil change, had to pay out of my…read morepocket to get towed to my dealership where they noted a missing oil filter gasket. Now Take 5 is refusing to reimburse me for the expenses I incurred due to their error.

I am writing this review only to warn prospective buyers. They wanted to charge $999 for Cilajet…read moreceramic coating that they said was already sprayed on the vehicle I wanted to get and was done so on the morning of my visit. 1. According to what I was told, this dealership spray this coating on all their vehicles and both buyers and leasers have to pay this $999 fee which cannot be declined. Come to find out, other dealerships spray ceramic coating on their cars and do not charge anything for it and will charge the customers who want the warranty for it. What does not make sense is forcing customers to pay for something they did not choose to get or if you leased a car. 2. If you research Cilajet coating, you will see that this coating has to set (cure) for at least 48 hrs and preferably 2 weeks after the coating has been applied before being exposed to the elements and if according to the salesperson I dealth with, this coating was applied on the vehicle I wanted to get on the morning of the sale, so how did the coating have a chance to cure before I take it home and this winter it has been brutal! Also, according to my experience, if you lease a car here, they might round your first lease payment up to the amount you have agreed to pay monthly even if the amount of that first lease to be paid up front should have been less. Upon pointing it out to them, they said it is because of their computer system and that they are fully aware of this error. Despite knowing this error, they did not tell me of this overcharge until it was pointed out to them. I feel like you really need to know what you are doing before you lease/buy a vehicle from this dealership, well, I guess from any dealership, but, mostly this one, you need to really have your guard up, need to really scrutinise all the numbers and to do your research. I feel like the agent I had to deal with knew what to say to lull you into thinking that she was watching out for you, that she was working her hardest to make sure that she got you the best deal but at the end of the day I feel like she did the opposite. On a happy note, I did get the vehicle I wanted from another dealership 3 months later (after much self-educating myself on how not to get ripped off at a car dealership) and I got a MUCH BETTER deal with almost $6K rebates right off the MSRP of $54K before I even stepped into the building, no begging and no surprise charges. I told them exactly what I was willing to pay after having researched what a dealership is willing to work with on this vehicle I wanted and if they can't work with that then I will not enter the building. For this purchase, I even got the dealership to take $25 off the monthly payment after having decided on the final take home price. And I got the ceramic coating for free as I did not choose to get the warranty. And I got the powertrain warranty for the life of the vehicle free of charge. The salesman I dealt with was a very nice, practical guy who didn't push the sale, he told me everything I needed to know and if he did not have the answer for my questions, he found out the answer for me. The finance manager got me the deal I asked for ( the $25/month off after the final amount was bargained for) and I got $100 (in the form of discount on the total amount) for dinner because I had to wait so long to sign the contract due to them being so busy. Mostly though, I did not feel like I was forced into getting things I did not want and I did not feel like I was hoodwinked. Very happy with my purchase elsewhere.

Just called Rick Roush Honda service and waited on hold for five minutes. Someone picked up the…read morephone, I heard voices in the background for one second, and then they immediately hung up. This isn't the first time I have noticed poor customer service. They just lost a customer.

The service was very good. They explained what they were doing and questions they had. They were…read morefast. In addition, they gave us a discount on some of the prices.

Customer service was excellent. They got me right in and right out. Place was clean, they have big…read morewindows so you can see them working on your vehicle. All the employees were nice and professional. Based on all this I'd gladly go back. Now the bad part and reason I'll probably never go back- the price. $99.99 for full synthetic oil change. $5.00 for oil filter (not included in price of oil change apparently) $29.99 for tire rotation. $9.99 to fill up radiator fluid (apparently not one of the fluids they top off for free) These prices are outrageous and the fact that they're not already included in the already expensive oil change is upsetting. They display in their lobby the cost of the oil change, but do not disclose the price of the other items until checkout. I'm curious why. I'm also curious why they don't advertise the cost of their services, actually I'd like to know this for all the other oil shops as well.

These guys helped with my vehicle problem and I am very satisfied with the service. I will not…read morehesitate to go to them again with any problems I have. Thanks!

recently got a truck that had transmission work done in the past from this shop with all paperwork…read morenow having trans problems skipping/ leaking come to find out the trans pan is held on by multiple different bolts that were barely tight and the gaskets is ripped and they won't do anything about it. up front screwing people over is what that name means now I'm left paying for a 5k trans

My daughter's car experienced a flat tire recently. So I took it to a less reputable chain repair…read moreshop and was told I needed new rims and tires. They made a temporary fix and the next business day, I called Van's. Van's suggested I get new tires, but that I probably don't need new rims. So I made an appointment to get some Goodyear Assurance Max Life tires installed. I dropped the car off and they said they would take care of any issues with the rims. Later that day, they called me and informed me that the new tires had been installed and the car was ready to be picked up. So far, the tires have handled well and they're quieter than the last set. Also, the loud noise that I thought was a bad wheel bearing went away. I was worried that I was going to have to replace the tires, rims, and wheel bearings. But the new set of tires seems have have killed three birds with one stone. For that reason, I am grateful and will continue to shop at Van's. The lifetime free balancing and rotation is a nice perk too. I'll be back when my wife's car needs tires.

We are from Maryland and were traveling from a relative's home in Cleveland to another in Indiana…read morewhen we picked up a jagged piece of plastic in a tire. We stopped at one place who plugged and patched it but iti did not hold. We limped to Van's Auto Service when directed by someone at a service station right off the interstate. We could not have been better served. It was a Friday afternoon but Jeff problem solved so creatively, including giving us a loaner to go pick up a tire at the closest Lexus dealer, that we were only a few hours late arriving in Indiana. He and his fellow service rep went over and above to see that we were not stuck somewhere over the weekend without a tire. I cannot recommend them more highly. What a gift.

I am shocked at the one-star reviews --- my experience was beyond every positive expectation I…read morecould imagine. Timely, friendly, honest, sympathetic. They came highly recommended by dear friends and I can see why. Exemplary in every way and I am so grateful for their attentiveness!

Told me I can't but my own parts "that's how they make their money" throws to over charge me 1400…read moreto fix an axel and ball joint another place laughed and said "wow that's outrageous" and the tow they roccomended "John's towing" charged me 130 total to drive about 10 minutes total and broke my car more

I went in to see a Certified Pre Owned Nissan Rogue and my salesman, Jim Koty, was THE BEST! No…read morepressure, lots of information, easy to talk to, and I ended up buying! No regrets! If you're looking, GO HERE and talk to Jim!

Rose Strelbicki recently assisted me with my purchase of a 2024 Nissan Kicks from Ken Ganley. She…read morewas amazing! She had extensive knowledge of each of the vehicles and all of their features that I test drove before deciding on the Kicks. Rose was helpful and answered all the questions that I had and just really made me feel at ease. She was quick with all the paperwork and anything that I asked for on her end. After visiting so many other dealerships, in my vehicle search, Rose was a breath of fresh air. I HATE shopping for a car but she made it actually enjoyable. She was funny and kind but most of all NOT pushy!! It was so nice! Rose was fantastic and I would recommend anyone who is looking to buy a vehicle go in and see her! You will not regret it!!

My daughter's car was in for service - the team charged over 300 for diagnostics and determined…read morethat she needed a new engine - est 6500 for repairs. Prior to taking that drastic step we towed the car to another repair shop - they inspected the car and determined that the engine was fine and only needed spark plug coils replaced - now running great! I will never go to Conrad's again - very disappointing and a waste of money.

Car dropped off for tires- was informed the person working on my car went home sick w/COVID - total…read moreof down 3. Canceling appointments- HUGE inconvenience- but when asked what was done to decontaminate my vehicle - there was a blank stare. I purposely had my fleet company verify the car had been decontaminated. What I see is evidence of nothing being wiped down. Not a responsible response and completely unacceptable. I will be completing the steps to remove Conrad's from our approved vendors nationwide