I just had my brakes done at Firestone Complete Auto Care on Buehlers Dr in Medina, Ohio, and I…read morecouldn't be happier! From the moment I called to schedule, the staff was friendly and got me in the same day. They took the time to explain exactly what my car needed without any high-pressure upsells--just honest recommendations. The work was done faster than promised, and when I picked up my car it stopped smoother and quieter than it has in years. I thought the pricing was fair and completely transparent--no surprise fees on the final bill. Big shout-out to the Alvin who kept me updated the whole time. These guys clearly take pride in their work.

Visited Firestone in an emergency recently. My daughter's tire had gone flat and most of the other…read moreshops were already closed on a Sunday. But Firestone was open and they had a technician available to repair the tire. During his inspection, he noted that the rims had corrosion on them and the tires were not sealing well to the rims. He recommended I get a new rim, four new tires, and also told me that the engine coolant reservoir was empty. This was valuable information. So he topped off the coolant, filled up the tires, and sent me on my way. I took the car to a tire specialist the next day and they told me I just needed new tires and the rims would be fine with a little targeted cleanup. I am thankful that Firestone was open, they temporarily fixed the tire problem, and they identified an issue with the coolant system.

Craig is the best. Fair and honest work on my vehicles for many years…read more My Dad got me going there twenty years ago.

First rate and honest as the day is long. They took care of my Mini Cooper for a fraction of what…read moreMidas wanted to charge.

I am shocked at the one-star reviews --- my experience was beyond every positive expectation I…read morecould imagine. Timely, friendly, honest, sympathetic. They came highly recommended by dear friends and I can see why. Exemplary in every way and I am so grateful for their attentiveness!

Told me I can't but my own parts "that's how they make their money" throws to over charge me 1400…read moreto fix an axel and ball joint another place laughed and said "wow that's outrageous" and the tow they roccomended "John's towing" charged me 130 total to drive about 10 minutes total and broke my car more

Just had a repair done at HJW Auto Repair and Greyson was incredible! He was so kind, professional,…read moreand quick -- he truly went above and beyond. I highly recommend him and will absolutely trust him with all my future repairs.

Quick, detailed, professional and very affordable. Give Harry a try. Very impressed with the…read moreturnaround time on my brake job. Harry has now done brake work on both my cars. Very affordable, very professional, and quality work done quickly. Please be sure to check him out.

Won't take an appointment for an oil change so I stopped in on a work day. They said it would be…read morean hour so I waited. In truth it was 2 hours. I would have never stayed if I had been told the truth up front. Seems desperate for business. I won't be back.

I woke up one morning with my first flat tire and needed to get to work. I went to North Gateway…read moreTire and they took me right away and got my tire fixed at no charge. Their friendly atmosphere and customer service were outstanding!! As a woman who knows little about cars, I am deeply grateful to them. I will be taking all my car repair needs to them. Thank you!

These guys helped with my vehicle problem and I am very satisfied with the service. I will not…read morehesitate to go to them again with any problems I have. Thanks!

recently got a truck that had transmission work done in the past from this shop with all paperwork…read morenow having trans problems skipping/ leaking come to find out the trans pan is held on by multiple different bolts that were barely tight and the gaskets is ripped and they won't do anything about it. up front screwing people over is what that name means now I'm left paying for a 5k trans

Chrysler/Jeep service review…read more Got an oil change / inspection done today and wanted thanks to the service team and Chad for getting my car to me in a timely fashion and explaining all they did. Keep up the good work Anthony

I do not recommend taking your vehicle for service at Medina Auto Mall. I think it was the worst…read moreexperience I've ever had. It had taken 3 weeks to get my vehicle back for a two to three hour job. Very poor communication to the customers. Seems very disorganized and the service manager is not helpful obviously.

Juds Best (and Jud) certainly know what they're doing. They put a blower motor in my suv at a good…read moreprice and got it back to me in great working order in less than an hour. These guys are the go to place for any of your vehicle needs.

Oil change, spark plug replacement, pcv valve and hose replacement done. THEN free tire rotation…read moreAND replaced my fob battery AND topped off fluids. They're my go to and shud be yours as well!​

We only use Sharon Automotive for our vehicles! They are amazing, trustworthy and always take…read moregreat care of our family! Thank you for your most recent service on our daughter's car - saving her a ton of money based on another repair shops quote. She was able to get her car running and save her thousands! Thanks Sharon Auto!

Needed an oil change on a freezing cold day and I didn't want to make an appointment. So I drove…read morearound the corner from my house to Valvoline. As I pulled into the lot, a car pulled into the shop making me the next in line. Within 10 minutes, the car in front of me was in and out. I was impressed with that speed. Then I pulled in and they closed the doors because it was frigid outside. One employee guided me in, another employee greeted me and asked me what services I wanted. A third employee pressurized my tires, and a fourth employee drained my oil from below. I felt like I was driving in a race and I had my own pit crew. That was cool. I was informed that my oil was a tad low upon arrival. I was offered windshield wiper blades and a tire rotation, which I declined. They checked my battery, blinker lights, headlights, and brake lights also. I gave the greeter my email and phone and I subsequently received a $20 off coupon. While my oil was being changed, there was a clock showing the amount of time it was taking. There was also a camera showing the tech working under my car. However, the image was too blurred to make out any details. There was an additional camera above my car and the monitor is next to your window so you can watch it all go down from two different angles. This was one of the best oil change experiences I've ever had, but it's also by far the most expensive. It's 150% more expensive than the dealership's full synthetic oil change and 220% more expensive than Walmart's full synthetic oil change. If I'm ever in a pinch for an oil change again, I might stop by. But the cost is so insane that I will find other options. When I pulled out, the timer was at 9 minutes! That's the fastest oil change I've ever had.

I normally don't leave reviews, but this situation has been extremely serious and ongoing, and I…read morefeel obligated to warn others about my experience with Valvoline in Medina, Ohio (Route 18 location). I brought my 2016 Mini Cooper Countryman S in for a routine oil change. At the time, the vehicle was fully drivable. Immediately after leaving the shop, my car began experiencing severe issues -- extreme RPM fluctuations, shaking, and near stalling -- and broke down shortly after. The vehicle had to be towed and inspected by an independent repair shop. Their diagnosis indicated that something was improperly handled during the oil change, with evidence suggesting foreign material or an error related to the oil filter system that caused catastrophic damage to the turbo and engine. The repair estimate is approximately $13,000. What is most concerning is not just the damage, but how this situation has been handled. I filed a claim with Valvoline and was initially told they wanted to "make it right." However, once the cost of repairs became clear, the claim was denied without any clear or consistent explanation. Since then, my family and I have made multiple attempts to get answers. We've received conflicting statements from management, no formal written reason for denial, and no accountability. When we went in person simply asking for clarification, the interaction became dismissive and unhelpful. At this point, my vehicle has been unusable for over a month, and we are left dealing with the financial and logistical consequences of what appears to be a preventable error. I strongly urge anyone considering service here to proceed with caution, especially if you have a vehicle that requires specific care or expertise. This experience has been incredibly frustrating, expensive, and disappointing.