Dr Farhana Quasem I…read morevisited this office as a new patient after reading one negative review, but I believe in giving all physicians an opportunity when it comes to patient care. During my visit, the doctor reviewed MyChart and asked if I wanted to receive the flu shot. I informed her that I do not take the flu shot. She then explained the health risks to others, which I understand is part of her responsibility. However, if I make an informed decision to refuse any vaccine, that decision should be respected. Providing education is important, but respecting a patient's values and choices is equally important. No patient should feel pressured or bullied into making medical decisions they are not comfortable with. I also had lab work done at the office. Unfortunately, the doctor never contacted me to review my lab results. I was able to access and understand the results on my own. In December, I contacted the office to inform them that I had not received a call regarding my labs--whether normal or abnormal--but there was still no follow-up. I realized that this physician does not fit my needs as a primary care provider. I canceled my appointment in December, yet I am still receiving notifications about an appointment that was already canceled, which is confusing. It doesn't make sense to continue seeing a primary care physician who does not meet your needs. Unfortunately, I cannot give this doctor a five-star rating. I am giving one star due to lack of follow-up, communication, and feeling unheard as a patient. I do wish her the best and hope this review encourages better follow-up with patients--especially when it comes to lab results--and greater respect for patients and their decisions

This office is very unprofessional and rude. They make appointments and have you waiting long…read moreperiods of time before going to the back to then wait again for the Dr. They bill you for services that were never rendered and argue back and forth. They DO NOT return calls or follow up with patients as there is no monetary gain there. I will not recommend this office to anyone seeing care. They are not worthy of any stars.

Their billing department will not return my calls. I've explained an error in their billing several…read moretimes, then get transferred to a recording, leave a message and never receive a return call. The doctors themselves are kind and caring but the billing department needs improvement. This has nothing to do with the ridiculous number of new medical codes. My problem has been going on since March of this year.

Dr. Debra GOODRICH is my primary care dr. in this practice. I've been a patient of hers for…read moreprobably 10 years maybe more. She is a caring kind individual with an excellent bedside manner and in addition Is a great doctor who will go above and beyond for her patients.

Dr. Ellison is an outstanding doctor. He genuinely cares for his patients. The office personnel…read moreare very friendly and helpful. The facility was remodeled a few years ago and was updated and modernized. The rooms are clean and brightly lit and furnished with modern equipment. In fact, I have an appointment this week to remove a planters wort that has become painful. Looking forward to my visit. C. Petraszewsky

Dr. Ellison has been my primary physician for over thirty years and during that time has managed my…read morephysical health with professional expertise. His medical advice is always well-considered and painstakingly accurate. I would recommend this doctor to anyone without reservation. Scott R.

This is the worst doctor, they are over booked so he cannot look at the patients. so please please…read moresafe your money and go to a doctor that is not for money but for your health

Disgusting individual! Told a friend of mine whom is on depression medication, that she is…read moreoverweight and she needs to stop eating! Then after she got upset, he tells her that she is obviously still depressed and that her depression medication needs to be changed and she needs weight loss pills!

This is a wonderful medical facility. Although some may find the front desk staff "unavailable",…read morethey take the patients' care very seriously. I would definitely recommend this practice to anyone seeking a family physician.

It's horrible that whenever you need to call the front office, the phone is never available that…read moreyou end up calling on-call nurse. Front desk ladies are never eager to assist you. They always have something negative about your request. Medical assistant practitioner. Johnson is horrible doesn't follow up. Whe ever you call the front desk, They put you on a long hold. Forget about you. It's just horrible. I do not recommend this medical practice. And medical assistant Johnson does not follow up any information on bloodwork or paperwork that is given to him or refills on prescription. I will be changing my husband to a different doctor Dr. Hud boy is very good but his nurses and his staff suck they don't care about the patients at all and apparently Dr. Hud boy doesn't know about this.

Dr Debora Goodrich has been my doctor for about 20 years. She is an amazing doctor. She is very…read morethorough and listens to her patients with compassion and kindness. She is very detailed with your health plan and takes her time to explain things to her patients. I highly recommend her. The office staff is friendly and helpful.

My husband and I have been going to Rockdale Internal Medicine for years. We have moved out of the…read morearea and needed to have our medical records transferred. After faxing the requested forms, I was told they did not receive them. I then drove for over an hour to deliver the forms personally to the front desk on Friday, Jan 27, 2023. It is now Feb 1st, I finally got someone to answer the phone so that I could find out why the records have not been transferred. After researching they determined they did not have the forms that I personally handed to them. Did they just throw them away? These forms have our SS # on them which is a security risk. Very dissappointed and I would not recommend this office to anyone. Some good doctors but very poor management by Peidmont.

I have been going to Internal Medicine Associates of Rockdale for approximately 2.5 years…read more Recently during my last appointment they asked me to sign the notice of privacy practices which gives the doctors consent to release my medical information to anyone they choose to. After reading over their practices, they note the ways they may or may not use your medical information. In their notice, it indicates that "you have the right to request that we restrict how we use protected health information about you and your treatment...." and they are not required to agree to this request but if reasonable, they would honor this agreement. I have always requested to sign this form on a limited basis asking that doctors only share my information with my insurance carrier and any governmental agency if required by law. To date, all of the doctors have honored my request except Internal Medicine Associates of Rockdale. They would not see me unless I signed this form giving them blanket authorization to release my medical information. Needless to say, I did not sign the form as I did not have any warm and fuzzy feeling about this office anyway so I requested my medical records. They told me it would take a week to prepare the records and asked if I wanted them mailed or if I wanted to pick them up. I told them I did not want my medical records mailed; again, I did not want my medical records in the hands of a stranger (the post office.) I asked them to call me and I would pick them up. With no regard for my request, they mailed the medical records anyway. Just to note some additional reasons why I am in search of a new doctor: What medical office in this day and age do not give you a courtesy call to advise you of your appointment. I was scheduled an appointment almost one month out as the doctor was booked and vacationing this particular month. I thought that the appointment was on a Thursday but it was really on a Tuesday. Needless to say, I missed the appointment. I will give the office credit, they did not charge me for a missed appointment but I was disappointed that they would not even provide a courtesy call, especially when the appointment was scheduled one month earlier. I scheduled a 2nd appointment and again no courtesy call. This just isn't a courtesy that is extended to their patients. When I go to the office, there is always a long wait which I can never quite understand as the lobby is usually empty. Finally, I do not find the staff to be very friendly or accommodating. They don't even greet you when you walk in the door! With this being said, there are plenty of doctors who would treat me as a valued patient with dignity and respect and I am off to find one!

This place use to be great!!! It sucks in there now. The last two times I went they had another…read more instead of mine. I waited three months for a referral. When I picked up the referral finally they didn't even ask me for ID just handed me the paperwork. I see Dr. Richardson and she is great but now I have to go find another primary care facility. I will not be going back. The office staff in the front & the back talk like they are in the streets. Inappropriate conversations. They no longer do walk-ins and that was 1 thing I liked. I don't care how long I have to wait. I understand because I know others have appointments. I just wanted to be seen. Today, I was told no I could drive to Stockbridge or come back tomorrow. I guess I will end up on a virtual call. I waited to go because I didn't want to go to the ER on Christmas Day. SMH!!!!

worst primary practice on the planet. all calls go to a call center. you hardly ever receive a…read morereturn call, that's if you ever get to acually speak to someone to leave a request to return calls. today, i've been on hold over 45mins top try and get refills for my prescriptions... no one ever picked up the calls. how can you claim to be a primary care when you obviously don't care! in over 50 yrs of carrying my own insurance, i have never experienced a practice run like this one.