USE ANY other place for your games and money. I recently went in, was buying gift cards for presents. Unfortunately they did not have them in the value I wanted (so I had to get 6 cards to equal the amount I wanted, instead of 3). Ok, no biggie. They scanned them, charged me, approved, as I was waiting for the receipt the worker was verifying all cards are active (ok, cool, thanks!). ONE of the 6 cards was not showing as active. So he said he had to scan other cards to replace it. After about a dozen attempts and no other card working he said he would have to refund me for the ONE card that wasn't active. (ok, frustrating, but at this point it is what it is). He was in process of refund, my card in the machine...their computer crashes. Go figure! ok, still not his fault so just trying to wait it out. Several minutes later computer back up, refund did not go through. He asks me to verify my bank account, so I go on my app, it shows the charge but not the refund. He said he had to call customer service (and they directed him to IT) to determine how to do the refund so it does not void the remaining 5 cards. Ok....waiting several more minutes. Gets off the phone. He takes ALL 6 of the cards at this point, bands them up and puts in drawer and said NONE are good. The store flagged them as "fraud" because I bought 6 cards. Not only that, it was AFTER they charged me, so they allow the charge to go through on 6 gift cards, but THEN determine they aren't on the up and up so they void it on THEIR end and keep MY money. He said they told him they don't know when or if they can refund the money and for me to contact my bank to do a stop payment!!!!!!! I called my bank while in the store and even the bank rep said that is UNHEARD OF. Also that it's not possible to do a "stop payment" on a card purchase that they already put through! She asked why the store couldn't just refund the entire amount while I was right there and I told her that is what they are telling me, they cannot do a refund and they cannot say when I would get the refund otherwise and directed me to go through my bank. My bank has to put it through as an investigation at this point, I have to give a statement, they have to contact the store and go through multiple steps to validate I did not receive the merchandise and yet they have my money and it can take up to 90 days!!!!! SHAME ON YOU GAMESTOP!!!!!!! You are (or WERE) too big of a corporation/company to be causing this type of issue. There is ZERO reason you couldn't refund that transaction AT THAT MOMENT. I walked out of that store with NO merchandise of theirs but they had ALOT of my money and zero regard to get it back to me!!!! I will NEVER buy from them again and I will make sure everyone I know hears of this!!!!!! I can get gift cards, games, controllers etc at MULTIPLE other places, this is not a special store!!! read more

I went to go get a "refurbished" ps4 at this location. I asked for a newer regular ps4 console. They said they had one that was just traded in last week. I thought this was amazing. I buy it for 158 dollars and I'm exited. I go home and I find out that this is not at all what I thought I purchased. First off it was a slim ps4 which I did not want, second it wasn't even refurbished. It was like someone sold it to them and they straight up boxed it. Idk how to post pics on here but there was dust all over and fingerprints on the top. This was not refurbished. read more