Great store. Visited it for the first time today, looking for a replacement audio cord for my 360…read more They had it, and at a great price. Plus, the store was full of great games for all the systems, from NES and PS to modern consoles. Great selection and prices, friendly staff. I will definitely be going back.

Noel knows how to run a game store. They provide unique, personable service that makes GameStop…read morefeel like less of a shopping chore, and more of a chill hub for gamers to express themselves and find positive interaction. Their opinions are reputable, and they go above and beyond to make regulars happy. This is one of the rare locations where loyalty pays off. 5/5.

Me and my son went online and they said that they're dropping Pokemon 151 packs at GameStop and…read morethat each GameStop is getting 20 packs when we got there. There were 10 people in line and the guy in the shorts open the door. Everybody walked up to the counter and for some reason, there was only 7 151 Pokémon packs I can understand if he wanted a pack or two for himself, but 13 packs dude we waited out there for over an hour.

I have been a loyal Best Buy customer since I bought my first computer there in 1995. I have used…read morethe Geek Squad's expertise over the years, with trust and great success. That is no longer the case. I don't want to even go into the Best Buy store anymore, let alone use the technical services. I purchased a Dell Inspirin 16 from Best Buy in the summer of 2024. A couple of weeks ago the screen would lock and when I shut down, the keyboard wouldn't work until I had put in a 48 digit bitlock code. I made an appointment with the Geek Squad at the Saginaw Best Buy on November 20th and explained the problem I was having. Since I was going to be out of town, I stated I would pick up the computer on Monday, November 24th. When I picked up the computer, the lady explained what they had done to repair the problem and wished me good luck on my Zoom call on Tuesday morning. When I returned home and turned on the computer, I found that the keyboard was nonfunctioning. I called to let them know about the problem, and when I didn't receive a call back, I drove back to Saginaw with the computer. I explained that I had tried to call and the younger man at the counter said "And what did they say?" Since they didn't call back, I explained the problem. He said, "What do you want me to do about it?" This phrase was used repeatedly throughout our discussion and he said it couldn't be fixed until Microsoft fixed the problem. I asked why I hadn't been told that the keyboard wasn't working when I picked up the computer. When I asked for an apology, he laughed at me. I asked to speak to a manager, and he said he didn't know who was available. I again asked for a manager. He placed a call, and within a short time a manager came to the counter. He reviewed the work order that I had received, plugged in a keyboard, and attempted to download the keyboard drive. The keyboard still didn't work on the laptop. I asked if there was anything I could do to use the computer, and he suggested that I purchase a stand-alone keyboard, which I did.

Best buy is unfair in there return policy. If you buy a gift for someone they expect you to make…read moresure that that merchandise is satisfactory within 15 days.if you shop early and there is a problem you are out your money.they keep quoting stor police and when ask where is the sign to inform customers of this they (store manager) say that they don't have to post one. I for one don't think that best buy cares about customer satisfaction or stand behind the products they sell. I tried everything to just get a replacement for faulty merchandise and they refused to be of any help just stole my money . NO ONE SHOULD SHOP AT BEST BUY FOR ANYTHING.