For the first time ever, I did a somewhat large Big Lots curbside order. It was a mistake. I has my husband and son pick it up and they were given 1 big bag. When I went through it, most of my order was missing. I called and was put on hold without being asked who I was. When she came back she said, 'I'm sorry, you still have 2 bags sitting here'. I sent them back to retrieve the 2 bags and there was still 2 items missing from the order. I was very unhappy, but decided to let it go, because gas costs more than the $2.58 I was losing. Later on I decided to look at one of the other products that I purchased 2 pkgs of, and discovered that each package only contained 1, when it was supposed to contain 3, which means I paid 3 times more for 3 times less. (I chose the 3 pk in the first place, to make shopping a little less painful for whomever got stuck doing it. I should have chosen the 1 pk). By this time, I'm feeling like a teapot ready to boil over. It was getting late and I didn't want to handle the situation entirely inappropriately, so I decided to wait until I calmed down to call the next day, about that and the other items that I had originally decided to just forget about. The next day came and I decided to take the loss, because to go back a 3rd time, I'd still be taking a loss, just not as big.
I don't plan on shopping there again, not even if we're in a pinch, unless we're doing it ourselves. The way things are for us/me right now though, that probably means we just won't be shopping at the Bay City store ever again. :( read more