I walked up just now to find a sign on the door saying they had to leave and would be back in 15 minutes. Really not acceptable to have only 1 person working who then takes a 20-30 minute break and just leaves the store unattended. I needed a quick present for a party I'm currently going to, so I have no time to wait. This cost them a sale, as I now have to go elsewhere and as a result I'll arrive late to my party. Really disappointed by this, do better! read more

I am not one of these people that goes online sending emails about my bad experience.. this I can't let go. On Friday 01/31/25 I went in to your store location 716 E Rollins Rd Round Lake Beach, IL 60073 United States I did not get guys name that works there But I was in that store about 12.15pm got there. I told him I was there for my pre order pick up and I wanted to see how much a can get for a trade in for a game I had ... while we where talking he asked me for my id.....Without realizing it I gave him my game stop gift card ..honest mistake.. he then with attitude says to me I need your id I said im sorry and he didn't need to give me in attitude With attitude he replied. I didn't give you attitude I just asked for your id. I gave him my id and told him to just give me my pre order ..with dirty looks and bad attitude he help me ... he game me my game Then I asked the girls next to him if she can help me because he had an attitude.... As she went to help me. He then asked me to leave the store .. I told him I want her to help me. And he said no. I want you to leave the store. He then tells me I am banned from ever going to that store ...I am 49 years old. And I never in my life have ever been treated that way. I love game stop I've been shopping there for over 30yrs I will never set foot there again. ...this is why people prefer to shop online and why these store are closing read more

Drove 30 minutes to buy a PlayStation portal. Got there to find a sign on the door saying "on lunch, be back in 1 hour." Was thinking there was only one employee running the whole store, When these guys got back from lunch there was 2 of them! Both of these guys go on lunch at the same time and close the store. So I Get inside to get my PlayStation and there's open carton boxes everywhere behind the register. read more

This GameStop and their employees are very nice and helpful. The employees tell you information of the games before you buy them, in case you haven't actually ever seen what that certain game is about. Also Nick and the rest of the employees all need a raise for how much work they put in and how hard they try at their job because, they all be helping anyone that needs help with either looking for a game, finding the best version of the game or, just generally helping them in anything. read more

I walked in the door was unlocked and I got yelled to leave that they are closed. This was around 10:30 am I just saw someone walk-in and then I got out of my car and walked in after. He should have locked the door behind him I wasn't aware of their business hours I don't go that often. The rude tone he had made me decide I rather go to a different location. read more

Jordan Carter Buh! Buh! Buh! Buh! Buh! Buh! Buh! Pussy man, I smoke that orange, yeah Fendi down I'm smoking oregan Effin and I'm smoking oregan She menaging, need some more breath I got smoke all in the air Fuck this soppy, you get lobby AP on my fucking left Stack it up right on the shelf Your bitch look for me in you I got drip all in this walk I got cash, I let it walk I done did it by myself Earning check just by myself I switch down and shoot the gas tank I switch down and get my fingers wet My bitch getting good head Riding round on mopeds My bitch off the percocets Pop that bean and countin' debt Yeah, she suck me, I can't feel my legs My bih yucky she don't use no hands Dance where the diamonds dancin' Dance where the diamonds dancin' That why you can't buy them bags In LA I smoke that gas In LA in live with slatt Them bitch we keep, she gave it back I fuck that bitch and gave her back I nut on her, she make me 'lax That gun on me I keep that leg Your bitch right, she got it clapped Looking dap boy, young boy, you get clapped I took that lil boy right off the map We killed that boy right here right in the trap I am on lean I fucked around and relapsed I fucked that bih, he running round in laps You touch down in my city, you better tell That bitch right here, she know she gotta tell I've seen that bitch run round in Nudy's cat That bitch with me and now she on her back I'm in south side, and I'm waiting on it to crash I'm in south side, and I got the gat I'm in south side, and I hang with blood I'm in south side, yeah yeah yeah yeah yeah Too much lean, too much ice One more pint, one more pipe Too much lean, too much ice I'ma bite, one more bite One more pint, one more pint One more pint, one more pint Too much lean, too much ice One more pint, one more pint read more

Gamestop - Jordan Carter - Videos & Video Game Rental Near Me - Round Lake Beach, Illinois

I love game stop I really do but is confusing af ex: me: oh boy I can't wait to get a game with $40.00 game stop employee:do you have a members card? Me:maybe Employee:what's the number Me: says my number Employee:sorry no members here Me:alright then Employee:that's 4 dollars extra Me:but I only have $40.00 Employee:oh well I can't give you anything bye read more

Gamestop - u wot m8 - Videos & Video Game Rental Near Me - Round Lake Beach, Illinois

Very much reccomend Round Lakes gamestop with gaming needs! especially if you do not know what you are doing. Tiffani was so helpful today she went over and beyond for me. i came in looking to buy my son a nintendo switch having no clue what to get or what i needed and she made sure i knew everything and walked away with everything. she took her time and answered my five million questions I am so thankful!! there needs to be more store associates like tiffani in the world read more

This GameStop location is the only gaming store in the area, besides EBGames. But this GameStop never let's you down. The young man who is always in there working is always polite, professional and enthusiastic about his job. And that's great because not a lot of employees at a video game store enjoy their job, at least I think. He helps me out with the video games and recommendations. And, he helps me save some money with Rewards programs and all of that great stuff. Couldn't be happier but the only reason why it's a four star is because their prices for their used games are expensive. I understand there is a standard price for new games but the used games and consoles could be a bit cheaper. This GameStop location is definitely my favorite place to go for all my gaming needs! read more

Went in there to ask if they had a game called gang beasts for ps4, the person that helped me told me that it's a download only game and can be downloaded on the ps4 store. Went home, found out its not even available on ps4. Know your product or say you don't know. read more

This Gamestop has a very knowledgeable and polite staff. Almost always has what I'm looking for and the selection is great. Location is pretty good too. My only complaint is that whenever I go there's always only 1 worker at the desk and customers are either selling a ton of used games or activating phones and I end up waiting close to half an hour to simply pick up a reserved game which takes me 1 minute to do. This is by no means the staff's fault, just bad luck I guess. Other than that I agree with the previous reviewer that used games are way too expensive and that is why I rather just pay a couple extra bucks for a brand new copy. read more

This GameStop is wonderful! Mattew the store manager is very accommodating and puts the customer first! We had a problem and he fixed it no problems asked. Go to this gamestop! read more

Terrible place rude employees. I specifically asked for A HARD PREMIUM COPY OF MK 11. The dude at the register gives me a CODE however he gave me a sticker with a group number to wait in line for a HARD COPY. When I went to confront them about THEIR MISTAKE they blew me off. Complete assholes I wasted 107 dollars for a product I never asked for. Game stop has the worst customer service I have ever experienced. Do not come here read more