Shout out to the legend Brian. Dude helped me out when no other GameStop could. Dude knows his stuff and holds it down. Not sure who his partner in crime was but he was awesome too. Shout out to this location and their amazing care to helping me and my daughter when in the store. read more

Customer service is terrible at this location. They get people in the store, showing items in stock, then just DONT sell it. Absolutely insane. read more

When in to get a old game they said on their site that they had as brand new turn out that it was only the disc the case it came was a opened used box to another game read more

Gamestop - Used box new game - Videos & Video Game Rental Near Me - Riverside, California

I just wanted to take a look around since I have not been there for a long time since my children had grown and left.. I met Mike, what a wonderful experience I had, since meeting him he was knowledgeable on the products he sells, advices me on certain items. Had great conversation, and I didn't want to leave. When I left I bought a nice set of Hickory playing cards. And I'm buying more. Because Mike has a magnetic personality. read more

Tried calling this store and Crossing store multiple times seeing if something is in stock and NO ONE knows how to answer the phones. so much for service. read more

On the second day attempt to purchase a much sought item, I was able to pop into the store and grab one! Fairly diligent about calling ahead, and as luck would serve me, this store came through The sales ppl were friendly and respectful, and that is always a plus, especially when shopping this time of year. The only issue I had was their lack of phone communications: not liking that pre-recorded blah blah, then auto disconnect. read more

This location is the best GameStop I have ever been to. The manager is nothing short of amazing, the rest of the store is a reflection of their great energy and enthusiasm. I've been to many GameStops over the years, and I always come back to this location. Today, Robert helped us out with our games and purchases. We were immediately welcomed in and asked if we needed help. The service was amazing as always. Appreciate the genuine help and suggestions. It is not fake customer service, just great people. read more

Got what we needed. My boys like the games, I like browsing the merch and feel like GameStop is gradually adding to the selection here which is nice. Customer service is nice, nothing bad to say. I'd go back to browse around or let the kids grab another game. read more

Terrible employees. Keep ignoring the phone picking up and hanging up. Can't even get a hold of anyone at the store!

Manager said he wouldn't accept my currensy only debit for the " safety of his team" .? Really? Poor service read more

Truly pieces of shit are working here.. bought a game, said ps4 and turned out it was ps5 and because it open, they will give me $15 to buy back.. fucking scam!!! read more

Best GameStop around and great customer service. My kids love going to this locate always friendly staff and fully stocked.

I would like to say the magnolia store is the greatest they have wonderful service and give very good advice. I believe the person who helped me her name was Izzy but I definitely believe she is amazing with outstanding customer service I will definitely return and rave about this store. read more

No explanation needed ,they were amazing and tended to the cares of EVERY costumer im amazed !

Last Saturday I went in to trade in my console and all my games and remote controls I had this bundle on sale at Craigslist for $120. People were offering me $100, $90 so I thought let me just take it into GameStop. I got $193 for all my stuff & the guys were so helpful! I'm a GameStop member, but this location really went out of their way to help with game info & just over all conversation! Thanks guys! read more

Live this store !!!! This is my to go store live these guys they treat me as I'm a friend in the group and I connected with all of them no problems at all. Any problems they help me with the best if there knowledge these guys deserve more than 5 stores read more

Do not go to this gamestop! Go to the one at the plaza. The manager here is probably the worst I've ever seen in customer service. I brought in my old xbox360 to trade it in to get the new xbox one. But when I brought it in it was like I had asked him to do his job! He started by telling me it wasn't worth much! I'd say trying to put me off trading it in and letting him to go back to doing nothing. But I didn't mind I knew it wasn't worth much. He gave me a look like I was his worst enemy. He looked through my accessories and the ones they didn't take like the headphone speaker he literally threw back at me with a smug look. At this time I had made my mind up I wasn't going to take the deal because of his attitude, but I let him continue anyway. At the end after he totally low balled me, I told him not a chance with your attitude I'd rather throw it in the trash! In the end I went the the gamestop at the riverside plaza and got a friendly reception and 15 dollars more than what that clown offered. read more

I am a loyal customer at this Gamestop. I've bought all my systems, games and accessories at this location since it was Funcoland, way back when... Most of the staff has been there for quite a while, and they are helpful and friendly. I've witnessed people trying to sell stolen goods back to the store, and the manager handled it in a professional, non-confrontational way, and there was no conflict. I lost the recipt to my PS3, and when I needed to send it to Sony as proof of purchase, I called up my neighborhood Gamestop, and even though they couldn't re-print my reciept, the manager gave me the corporate number. When I called corporate, it took me no time to get to a live person, who helped me out with no problem and even emailed my POP to Sony for me. I love this Gamestop so much, I'm applying for a seasonal job there just becasue it seems like a fun place to spend some time. And who doesn't need extra money, right? So for your gaming needs, please. Refrain from going to Best Buy, or Toys R Us... For expert advice and opinions, guaranteed prices and release dates, why would you go anywhere else but GAMEstop? read more

These guys are just plain rude, I walk up to the door and this boy/kid or should I say a female, asks me "what do you need?" With a attitude like why the attitude? I know you work at game stop but at least show customers a profesional kind attitude, if u hate your job step up your game lil boy smh lol read more

Since I had a couple days off work for an injured back. I decided to stop by here and buy some games and a new remote. As soon as I walked through the door, Kevin was on his "A" game. Making sure all my questions were answered, and even suggesting some games I should get for my PS3. Super friendly, I liked all the games he suggested, and ended up buying 3 games and a remote....Super friendly, knows all the games! Will definitely be back here for all my future purchases!!! P.S. He could of sold me a game I didn't need, but he didn't, he sold me the expansion one, which made my total a little bit cheaper....another star for your honesty..... read more

Came to get some lightsabers and the price on the box said 119.99 and it had it on all of the Darth Vader lightsabers. And the lady didn't give it to us she peels off the sticker and said oh that's not that price. And charges us the regular price. We ask what happened to the 119.99 price and she said oh it's not that price. When clearly it was on the damn box on all three. Why is it the customers fault that they hadn't updated the tags on them. It looked like no one had been up there in ages they were all dusty. Calling BS. read more

Amazing team. Working hard to ensure our community has its games during our lockdown. Thank you

Been here a few times and had no issues "until now"...I was approached and asked kindly if I needed help, . I asked a few questions about Xbox 1 and employee said he didn't know because he doesn't use Xbox. "WRONG ANSWER BUDDY"/ "YOU WORK FOR GAMESTOP (YOU SHOULD KNOW or AT LEAST FIND OUT)". He was quick to look up things on his tablet and display the bare minimum of customer service. Overall I'd say they weren't to helpful tonight. Longer story short, a disappointing visit. maybe next time. read more

Gamestop - On tyler and magnolia - Videos & Video Game Rental Near Me - Riverside, California

Ricardo at the sales desk was amazing and a great help with the best attitude I've seen in retail. Great store, great employees.

I have gone to this Gamestop numerous times. Every time I go I get excellent customer service. One example would be of Daniel. I walked in looking for a fun RPG and he named around 10. He described each one and rated them. Another example would be of when I went to the midnight launch for GRFS. I was the first one there (only because i had just gotten off of work and work a block away) and they talked to me so that I wouldn't feel awkward haha. They were extremely friendly that night. Overall this is my favorite Gamestop due to its helpful and friendly staff, not to mention they have a great inventory of used games. read more

I've been shopping at Game Stop for years, but after the last experience I had there, I'll never shop there again. I accidentally tripped on my son's headset for his ps3one day, and broke it. I decided to run down to Game Stop, and get him a new, rechargeable, wireless one to replace it. I bought one from MadCatz for $30, which I thought was reasonable. I took it home, followed all the instructions, and after after a day of trying, could not get the thing to take a charge. I took it back to Game Stop, and they exchanged it for another one. Fine, I got a faulty one, and they took care of it, right? Wrong... I took the other one home, and after another day of trying, it also would not charge. I ran down to Walmart, bought one for $20, and it immediately worked fine with no problems. I took the second defective one back, wit the receipt, to Game Stop, and found out that they won't refund for open items, under ANY circumstances. If I had purchased it at either Walmart, or Best Buy, I would have been refunded, no questions asked. Although I can't fault the employees for Game Stop's terrible policy, I can fault them for their attitude. The lady that helped me treated me like I was an inconvenience, NEVER apologized for the trouble I had to go through, or for the fact I received faulty merchandise. In fact, when I declined her offer to exchange it for yet another (probably faulty) headset, she acted like she was doing me a big favor giving me store credit, and said she wouldn't do it next time. She needn't have worried about there being a next time. Most stores will only do exchanges for opened SOFTWARE, but I've never had one tell me I couldn't return hardware that was bad. If you're buying hardware, shop elsewhere. read more

Daniel was the nicest guy when I went in to trade my games in. Don't let the rating fool you. This place is where to go!

The worst customer service ever. Rick was horrible. We came in to trade in some games and controllers and he was totally bothered by us being there and was unwilling to help us. We went over to the Norco store to do our trade, we won't be back to this location. read more

Just went to go purchase Star Wars battlefront not knowing what the game was about or read anything about it,I'm just a Star Wars fan, I wanted more information about the game she would not let me touch the game she held onto it like I was going to steal it . the lady stereotyped me because I was dirty and just got off work but little does the nine dollar an hour employee know I make over 100 grand a year would not let me hold the game so I took it out of her hand read the back of the game then purchase the game. Lol!!! read more

Awesome experience here. We had rushed to this game stop to get a new controller or our ps3 it was 10 minutes until closing and they were so friendly and we thought we would be rushed but we weren't. Definitely. Going back here!!! read more

I rarely come here to purchase anything game related, but I didn't preorder the Steam Controller so I had to find a GameStop retailer to fulfill my needs. Took me 3'different visits before Gamestop restocked the controllers, over a two month period. Don't be looking towards them unless you like long wait times. read more

Just like all the other game stops small busy and dark. But I have to get my game fix..

The pre ordering process was long but it was great customer service.its still one of my go to stores for video games.

This place still sucks fucken dick, they are completely understaffed the line is the fucken size of Texas no one can help you no one can answer any questions. So come here if you want to waste your time standing in line read more

I'm definitely not a big gamer, but find myself coming into this store more times then usual. I've came in multiple times and out of all the business's out there this one actually wants to save you money? The employees their try to give you the best discount for all your goods. SURE when it comes to trading back games and systems they definitely rip you off because well... it's just business, I get it. Other then that! great place! I will always purchase all my games and software from this GameStop. read more

I've been to better gamestops. Most of the staff has been there for quite a while. But the store is always torn up. Best to go to the one in the Riverside plaza or University. read more

Its a cool store.I always by my games here.A good variety of games to choose from. I would come here again.

Store front is under u construction but they are open. Labor was very helpful with my return, exchange and coupon all in one transaction! Helped me not buy the wrong game figure. Greeted me as soon as I walked in and asked me about the game I was looking for. Had a great experience. read more

The worst GameStop I've ever been to. An employee by the name of "Dee" was very unprofessional, rude and argumentative. He should be reprimanded... Never giving any business to gamestop again. read more

I usually come to this game stop as it's the closest location to where I live (right around the corner basically). Never really have any issues as I always know what I'm looking for. Staff is helpful and answers questions. They can be pushy when it comes to pre ordering items or buying the warranties on the games. I know it's probably just part of their job to ask you about all that stuff but when I say I'm not interested the first time, you don't need to keep asking if I'm sure. Most of the employees I've dealt with over the years are pretty decent but there have been a few that seem like they are indifferent about being there and could care less. Other than that, this gamestop meets my needs. Smaller size, but organized. Better than the one in the mall and bigger. Its easier to deal with this one over the one in the mall. Unless you're actually going to the mall for another reason, then I would just go to this game stop. read more