Located just east of Pembroke Lakes Mall, this GameStop is in a strip mall between Jared's and Menchies. Came in looking for a Pikachu bowl thanks to Terri E posting about it. Thankfully they still had them along with really cute Pokémon character waffle makers. The gentleman working there was helpful in locating items and had recommendations to what was good and just meh. Been a while since I've been in a game stop but they definitely had a large selection of game related merchandise if you're looking for something for that gamer in your life. read more

GameStop - Who says it's just games - Videos & Video Game Rental Near Me - Pembroke Pines, Florida

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Sailor moon lover! This review is mainly for the staff, they have all the patience in the world, they talk and explain all the perks and benefits of having an account with them, they help us reset the password that we had lost. They stayed open a little extra until we were done shopping, super accommodating, the store was organized even at the end of the day. Shot out to the weekend crew, you guys rock!! read more

I walked in, excited to be greeted by two young girls because I never really see women workers at GameStop! however, I was quickly disappointed, and even agitated I went and got what I came for, and was standing at the register while one of them seem to be training the other and they completely ignored my existence as I stood there for maybe 5 to 10 minutes and walked around the store waiting for them to even say give us a second They never said a word to me so I put the game down and walked out and they didn't even say anything I am actually astonished. I've never experienced this in a store. This is why people buy games online now. read more

I went in to GameStop for the first time in awhile as I just got back into gaming. I asked Hector, the only employee in the store, if he had a 3ds power cord... this guy was so stinking rude in his response! He said, "No! Why would I carry that, there is no profit in it!" Said in a curt and demeaning way. I asked him a few more questions just trying to get an understanding of how GameStop is now as compared to 19/15 years ago. Every answer he gave was rude and very much like a challenge. I even asked Hector,"Why are you seemingly challe me in all your responses"? He responded with, " because you obviously don't belong here". What a Jerk!!! Then some white woman came in and he fell all over himeself to help and answer her questions. Hector at GameStop is a Terrible employee! I will just order my Stuff online from now on. GameStop has gone to the dogs. Hector made my experience a really bad one. Come on Hector, they are just video games. Lighten up. read more

My brother arrived early, hoping to beat traffic & any lines for a pre-order of a game in high demand as a Christmas present for our youngest brother. When the store opened at 10, he got out to walk-in. Seeing the employee behind the desk, he waited by the door since it was still locked, allowing the employee a minute or two to come over. After about 15 minutes past opening, he decided to knock. The employee made direct eye contact with my brother, then looked back down to the desk, totally ignoring him. If you're busy & running behind, that's fine. At the very least, you could tell us that, rather than blatantly ignore customers who are only trying to pick up a game that's already paid for. Not only that, but to allow paid customers stand outside waiting, when the store is supposed to be "open" to begin with. Horrible customer service experience for the smallest task, which could have easily been avoided with decent human manners or communication. read more

Hayden and Mason were very helpful at this location! Hayden fixed my account info and got my points back. Mason was informative on offers and deals. Thanks guys! read more

i live going to gamestop and sending my extra cash on childhood video games , new video games , and pokemon cards. the people who work there are so smart. it's nice to have someone recommend a game they've actually played. read more

Worst customer service ever! Placed an online order, chose to pickup at store, email said shipping method "no hurry" so I called the store and was told not to worry. Supposedly the store hadn't received the order, got the confirmation email which now says my oder has shipped!!!!! I kept trying to edit my order and kept getting a message that said "access denied"; I did not want it shipped. Called the store and there's nothing to do except call the 800 number and cancel the order to then place a new order. This is the last time I will be ordering consoles from GameStop, customer service is non existent. I should've bought it from Best Buy. read more

Fucking ridiculous. 15 people in line. 1 register open. 2 employees at the register playing on there food and the other a rubic's cube. This location needs to shut down. They don't know how to run an efficient establishment. I had to leave my item at the store. read more

Where all nerds unite. I always get a kick out of the people that work here (flashback to the comic book store guy on The Simpsons) They get the job done, but there is one guy who practically forces you to buy the "power up membership" NERD. I guess I am too though because i'm there. read more

Ridiculous store, the worst Gamestop experience I have ever had. 45 minutes in line to pay because they are only using 2 registers instead of their three and 10 people milling about doing nothing. Incompetent! They don't even know how to validate Gift cards, Christmas morning, no valid gift cards. Was promised they were validated. I asked three times if they could verify, "oh yes, everything is set," incompetent. Now what? Have to go back in there and wait another hour to only be faced with "oh, sorry, I will validate them for you..." What about my ruined Christmas for my son? Really Gamestop? Idiots. read more

Polite and helpful staff, yet store very frequently opens late, do not show up at the opening time (9AM) and expect them to be open, I have had to start showing up at around 9:45A read more

This is where my nerdy side comes into play , Erick the assistant manager is amazing at his job help me out like crazy , everybody in the store is amazing as well as Brittany they both deserve a big raise . Just 2 great people with a passion for games!! read more