We came to this shop because my daughter was looking for Smiskis and they carry them. Not only were…read morethey priced well but everything they had in that shop seemed decently priced. Definitely will be coming back.

Great store but the owner is very rude, would not recommend to come in. Asked about a price on a…read moreproduct just to be told in a rude way that it is labeled, I then asked if the pricing was right when she rudely responded with "price is right" was just genuinely asking and so much hostility came from the owner.

When they first started out over 20 years ago, they were located in Spokane, WA. At that time I…read morereceived a gift certificate for $50. I lost track of what I did with it and they moved to Tri-Cities. Over 20 years later I came across it from one of my boxes in storage. I since moved from Spokane and now live over 3 hours drive from their current location. Last week (September of 2026) I had planned a trip and decided to bring the certificate with me as I was traveling through their area. I spoke to an extremely helpful associate who contacted the current owner of the business and was thankful and amazed to say that she still honored the gift certificate!!! This store is FILLED with soooo much cool stuff. I could've easily had a certificate for $5,000 let alone $50 and still barely scratch the surface of their awesome inventory!!! While I was waiting in line, a customer behind me mentioned that she travels over 100 miles from Pendleton, OR to shop there. I don't blame her! I certainly will be stopping by EVERY time I'm in the area!!! Thank you SOOOO much for honoring the certificate AND operating such an AWESOME store!!! Looking forward to my next visit!!! P.S. the used comics are a GREAT deal at Buy 2 get 1 FREE!!!

Love this place I probably spend more money here than I do anywhere else. Staff is knowledgeable…read more And a great community.

Great customer service! Answered all my sons questions and were very helpful. They even got…read moresomething down for him to look at that he was interested in. We will definitely be back on our next visit to the area.

The employees here are always pretty helpful at showing us what we are looking for game wise, or…read morehelping us make a decision on a game that's better than the other. Usually they have most things in stock but if they don't they search the system to find what you are looking for at the nearest GameStop or they can order it for you.

During our visit in Walla Walla, we stop by this store called digital heroes. This usually would…read morenot be a store that would appeal to me, but my children love these kind of things so we walked in there. It was full of all the latest stuff on anime and such from comic books to dolls to a sitting area where you can play games, it was fully interactive If you are interested in anime in the board games, this is, could be the right place for you to visit

These guys were amazing and helped me snag a Classic pokemon trading card box. Only 2 shipped 2…read moreeach store. They were knowledgeable and helpful. I bought this gift for my fiance and she loved it. During my time in the store both front and back employees end were enthusiastic in my experience. They both seem stoked I was pickin it up for my girl. Keep up the awesome job.

I really like shopping at GameStop. They answered all my questions (about a totally new to me game…read moresystem), gave great recommendations, and even advised me of things not to buy. We always add their in store warranties that cover systems, controllers, and games. Totally worth it.

Definitely not that bad of a place like the other comment. It appears they are 1 star givers for…read moreevery place they visit, take a look. GameStop is always a great place when you want to avoid Walmart. Prices are comparable and staff are generally friendly. I give it 4/5 because GameStop as a whole doesn't give you adequate value for trade ins.

Very great selection of all your favorite videos games! The staff and management seem friendly and…read morewilling to help.

Great staff!! Always willing to help and patient when I'm looking for deals on games!read more

Customer service was beyond amazing, has plenty of variety to choose from. Value is incredible…read more Found most of what I was looking for. Excited to go back and buy plenty more!

The selection at this store is incredible. Lots of games you won't find anywhere else in the…read moreTri-Cities region. The owner is friendly and helpful. It is a cluttered place but this is due more to the extensive selection than anything else.

If you're thinking of buying anything from this place beyond a concert T-shirt or a used vinyl,…read moredon't. I made the mistake of purchasing a camera here (yes, they sell cameras for some reason), and it was completely defective. I brought it back within a few days--receipt in hand--expecting a basic level of customer service. Instead, I got a condescension and a flat-out refusal to offer even a store credit or a simple exchange. Apparently, this shop is all about the attitude--but none of the accountability. For a place built on the spirit of rock and roll, they sure don't seem to care about doing right by their customers . I wasn't asking for a refund--just something of equal value that actually works. If ripping people off is part of their business model, they're doing a stellar job. If not, they might want to learn the difference between "no returns" and "no integrity." Buy your gear somewhere else. Preferably where quality and customer service still mean something.

Amazing store with interesting finds and great deals. Buy more save more!…read moreWe had a really great time and the guy there was really nice.