Bought a end table set from these folks. They come in box's and we had to assemble as many are…read morethese days. One had a drawer that the factory failed to properly anchor. I merely called them and they made good on a replacement. If I had ordered them online this would have been a big hassle. These folks are great to do business with.

Can't believe this store didn't explain to my friend that paying only $69 for delivery is only a…read morefront door drop off but not bringing into the house! She is almost 80 years old and live by herself. How in the hell can she carry the recliner chair into her apartment!!!!!!!!!! They should have told her there was an extra charge. They also didn't tell her she would have to completely pay for chair instead of just a downpayment for the chair. She was going to pay the rest on delivery. She had to go down to Pendleton store and pay the rest before delivering the chair!! Salespeople need more training!!

Amazing store in a little-known town full of gems that can't be found elsewhere. Y2K fashion…read moretreasures throughout, nowhere else compares. Bring cash

What's not to love?!? This grocery outlet Location is fantastic! They have a little bit of…read moreeverything here from a great selection of beer and wine and other beverages - ciders, siders, seltzers, etc.. They have a great produce section. They have lots of choices for food and snacks There's a decent selection of workout accessories. You can find pet supplies, some clothing, make up, kitchenware, garden supplies, etc. A lot of it is seasonal, so check their ads or come here often for updates. The customer service was fabulous. They also helped us find the best Mexican restaurant in town and they gave us several other dining options. We left there with a cart full of beer, wine, snacks and workout gear !

I have been a customer since the first day this store opened and have been really happy with it up…read moretill today when I was asked to open my purse and show the owner/ manager what was in it. I was shopping for vitamins and was accused of put them in my purse. So I then told her sure I will open it . I then said her I will just poor it out on the floor so you can see it all. I then put the contents back in and stood up then said to her I will empty my pockets and hold my coat open as well and after I proved I had not any merchandise in my position she then turned red in the face and walked away. I feel she could have said I'm sorry for the inconvenience and embarrassment to me . Keep in mind this is a store that I have sent people to because I was a happy customer however after this I will hesitate to send good people there to shop.

We had a great experience with this cell phone repair shop! They quickly tested my husband's phone…read moreto see if it could be repaired and let us know that unfortunately, it could not be fixed. They were very friendly, helpful, and quick to address our problem. We ended up purchasing a new phone from them, and they made sure we were completely satisfied. Great customer service and a very pleasant experience!

Right out the gate when I asked them about something they were overly defensive saying anything…read morethat happens due to their fixing my phone is not their fault but my own phone's fault, which raised a huge red flag. They are super unprofessional but still shamelessly and unapolgetically rip people off and blame you or something else when they mess up. Even the way they put the screen protector on was crooked and that might tell you something. They broke my phone and said it was my phone and the phone maker's fault lol. Please save yourself a big headache and money by avoiding this place at all costs.

I drove down from Tri-Cities to order a new iPhone 14 Pro 512 and iPhone 14 Pro Max 512, and was…read moretold that I would have to be in store to pick them up the same day they arrived or else they would be returned next day. The ship dates for the phones were different and they refused to hold onto one phone until both arrived. This was not my previous experience when I ordered my iPhone 12 Pros, and having a policy that doesn't allow customers to wait until all items have arrived shows a poor understanding of customer needs.

Horrible Manager! Decent staff. After being told by 4 different customer service representatives to…read morego into the store to get a new SIM card, The manager who's initials are J.G. told my husband, "We can't help you why can't figure that out!" without actually attempting to help us. His tone was incredibly demeaning. This was after my husband waited for him to arrive as he was late getting to work on this day. My husband had explained the computer bug had been fixed but he still wouldn't log in to resolve the issue. We went straight to the tri-cities store and they got us taken care of right away. This all started when my husband called customer service to have our iPad line disconnected. The representative inadvertantly cut off his phone line instead. After a long time on hold with customer service to get the line reinstated, we were told to go into the store to get a new SIM card. There was one gentleman who was very helpful but wasn't able to help. I was told by this rigid manager that the number would go out and could have already been picked up by another company. I found out later that it takes 60 days for this to happen-not only was he unhelpful but he also gave us false information.The next day we called tech support again and they said it was a computer bug keeping the store from being able to reactivate the line. We were told they would call us when this issue was fixed. This didn't happen. On day three, after close to ten hours on the phone with customer service, one representative said the computer glitch was fixed and we should be able to get the issue resolved with a new SIM card at our local store. She gave us the number of her direct manager should we have any problems. My husband went into the store and was treated very poorly by the manager. The manager was demeaning on the phone with me saying, "why can't you get it!" after my husband reported to me that J.G. was unwilling to help. I explained that we were told to go back in and the bug had been fixed and we even had a direct line to a customer service manager should they have any trouble completing the task. He still insisted that he can't do this...completely disregarding the FOUR customer service tech representatives had told us he could. When I asked why these people were telling us this if it wasn't true he just said I don't know. My husband went to the Kennewick store and was helped in under an hour without being charged the $5 SIM card fee that the Hermiston store was going to charge him. I am a smart, reasonable, and very patient person. This "Manager" should take a course in customer "service". The word SERVICE is a huge part of customer service. He made me feel frustrated and greatly insulted my intelligence. Had he been willing to help but was unable to, I would have been able to accept this. The frustrating part was how he spoke to me and my husband and would not even try to address the situation. I typically don't leave bad reviews of any kind yet in this case, I feel people should know, if they want good customer service and someone who is actually WILLING to help, they should avoid the Hermiston manager J.G. and go to the Kennewick ATT store.

Highly recommend! Wade was very helpful, knowledgeable and made sure we got what we were looking…read morefor!

Great shop! The owner is an expert antiques appraiser who also offers repair services for your fine…read morebut perhaps slightly damaged family heirlooms. Worth a stop if you are in the area.

Good variety of items, well organized. Nothing in the category of "NOBODY would buy this?!"…read more Prices reasonable, deals available. Lots of furniture refinished by the Lady. Will drop by every time I'm in town.

Service has always been great, with good folks working behind the counter. Very nice selection of…read moresmokeless tobacco, especially if you are buying in bulk. Best thing is the price. I roam around quite a bit and save a lot buying here.

Very nice little store. A little bit of an alcohol selection along with a very good selection of…read morecigarettes plus great service. Even a cold drinks cooler with great prices on one litre pops.