The person who I believe is the store manager here is manipulative and sneaky. He's added insurance to my purchases without even asking multiple times and when I've called him out for it, he freezes and just says "it must've been a POS mistake...."
Today's experience was terrible and because of it, I will never shop at this location again.
I went to pick up my pre order for Madden 23 and when I was in the store, I noticed they had it preowned. I thought why not save $5 dollars, so I picked up the game, took it to the person working, and waited to be checked out. When being checked out, I told the associate I would like to cancel all my reserves ( Madden $25 and God of war $5) and use the credit towards the preowned version of Madden. He said ok. I checked my receipt to make sure I wasn't charged for insurance and started to walk out. Luckily, I stopped to check if the disc was in good shape, this is when I noticed he sold me a new version because it was sealed. I turned around and told him I wanted to buy the pre-owned one, not the new one. All of sudden, he tells me they don't have it in stock and the case I picked up was just for display.. even with the pre-owned sticker on it. I take my phone out and go on GameStop.com and the website shows the store I was in, has the used version in stock! I show him and he says his inventory is wrong... annoyed at this point, I ask for refund and noticed that it's $5 short. This guy never cancelled my reserve for God of war.. he used a coupon with my points for $5 and told me that was my reserve... AND STILL REFUSED TO CLOSE MY GOD OF WAR RESERVE! He literally wouldn't give my $5 dollars back.
Anyways, I went to another GameStop to buy Madden and told them about my experience. They laughed and told me that store is known for that kind of behavior.
The store can keep the $5 dollars If the guy who works there ever reads this. You deserve to work there buddy, you suck. read more
