Everything is more expensive and doesn't allow returns Very bad service, you can find what you need 50%off in other places read more

Horrible customer service, very rude and attitude. The store itself is fine but they need to hire different people to work there

Whoever that tall white man was trash. I paid for their little gatcha game and put the coin in the wrong slot (which was also empty btw so I got nothing) and I kindly asked for another coin and that man was rude for absolutely no reason. He told me "Next time put it in the right slot" so rudely twice like I didn't hear him. Idk if he was having a bad day or whatever but that doesn't make it right for him to be rude. Learn how to treat f$&@king customers loser. The guy with long hair was pretty nice, but it's like it was hard for him to talk to him as well. Other Dude ruined my day so will not be coming to this game stop again. read more

I was in need of the Witcher 3 and found exactly what I needed in a matter of minutes. One of the staff was gracious enough to help me as soon as I entered the building with warm smiles and a kind greeting. read more

DAMN This GameStop represents the company's current standing. Going straight down hill. I came in to get some information regarding COD & What I find is a line of customers... one employee restocking & absolutely no one on register.. the manager then comes out still sipping on her fountain drink. I had in mind that they would be so busy since I called 3 times before arriving just for some information and received NO ANSWER.. How easily this 1 star could've been avoided if only they had answered my question through the phone. In summary I won't be getting call of duty from GameStop.. Even Walmart has better service read more

The person who I believe is the store manager here is manipulative and sneaky. He's added insurance to my purchases without even asking multiple times and when I've called him out for it, he freezes and just says "it must've been a POS mistake...." Today's experience was terrible and because of it, I will never shop at this location again. I went to pick up my pre order for Madden 23 and when I was in the store, I noticed they had it preowned. I thought why not save $5 dollars, so I picked up the game, took it to the person working, and waited to be checked out. When being checked out, I told the associate I would like to cancel all my reserves ( Madden $25 and God of war $5) and use the credit towards the preowned version of Madden. He said ok. I checked my receipt to make sure I wasn't charged for insurance and started to walk out. Luckily, I stopped to check if the disc was in good shape, this is when I noticed he sold me a new version because it was sealed. I turned around and told him I wanted to buy the pre-owned one, not the new one. All of sudden, he tells me they don't have it in stock and the case I picked up was just for display.. even with the pre-owned sticker on it. I take my phone out and go on GameStop.com and the website shows the store I was in, has the used version in stock! I show him and he says his inventory is wrong... annoyed at this point, I ask for refund and noticed that it's $5 short. This guy never cancelled my reserve for God of war.. he used a coupon with my points for $5 and told me that was my reserve... AND STILL REFUSED TO CLOSE MY GOD OF WAR RESERVE! He literally wouldn't give my $5 dollars back. Anyways, I went to another GameStop to buy Madden and told them about my experience. They laughed and told me that store is known for that kind of behavior. The store can keep the $5 dollars If the guy who works there ever reads this. You deserve to work there buddy, you suck. read more

I contacted them about doing an online purchase return in store with the receipt. The person I spoke to said they don't do online returns. Their policy says, you can return online purchase in store. Also, the person I spoke to didn't seem very friendly over the phone. read more

Called just to find out if they could do a one item trade. Got put on hold for 5 minutes then they hung up Was a Friday & 12 PM if they want to do anything about the staff read more

Hands down the worst GameStop experience that I've had in ages. First a few weeks ago I call and ask if I can return a controller that wasn't working correctly and a lady tells me no because I didn't have my receipt. I told her that I made the purchase using my GameStop rewards account so it should be logged there and she says that she is unable to look it up. Long story short I come in and go to someone else that actually does what I suggested without me having to walk him through his job. Next I call today to get a value of a game for trade in and the guy is giving out a random number off of the top of his head with attitude. I then call the aventura mall location and get someone very professional and welcoming even over the phone. Find out that the first guy gave me some random number that wasn't even close to being correct. Get some competent people working there that have better attitudes or you will see yourself losing a lot of business to surrounding businesses and locations. read more

One person working at this location. There are five people in line and there is no manager or support from anyone else. The customer she is working with has a list of needs that is causing this massive delay. More help is needed here. read more

I like that they are organized. They actually came out and asked what we wanted and gave us a ticket telling us that the ticket would guarantee us the item. When they ran out they would actually let the line know so we wouldn't be in line in vain. Not a bad start to my black Fri shopping. read more

This is my goto Gamestop. They are smaller but the service here is AWESOME. My kids, wife and I are gamers:) and we have traded in here without issue and the staff always make sure that we get what we want. read more

Yesterday I went to Gamestop and bought a $20 steam gift card so that I could pick up a copy of Starbound. I was satisfied with my purchase, they had decent selection and the customer service was great. read more

I only come here for the men in my life. The always have what I'm looking for and they are extremely nice.