The place is very dark, dirty, and smelly. As far as customer service, I definitely don't feel an exciting vibe in the place.

Most Gamestops will be similarly run, and each local staff will vary year to year based on turnover. Here's my personal take on the 173 store with the corporate piece in mind. Pros: -As with any Gamestop you're going to have access to all cutting edge or up and coming material. Reserve policies are the best way to ensure you have a near guaranteed crack at anything up and coming. -Stores are generally well organized. -Used material will often be a good value. - Most Gamestop employees have a decent set of knowledge as the generally maintain an interest in their products. Cons: -You're better off selling games through eBay. Don't say you were not warned - INSPECT any used material before you finalize the purchase. Most employees will not have a problem with that - Not a good idea to send your kid into Gamestop solo if they are gullible and easily parted with money. Store employees are trained to press for add on sales - Beware of deals advertised online. Many are notoriously unavailable at the the local stores Bottom Line: -In general a good honest place for any gaming console needs. May not be the cheapest, but it gets the job done read more

Gamestop - Videos & Video Game Rental Near Me - Machesney Park, Illinois

Everyone knows about Gamestop, it's a place to buy new and used video games as well as accessories for any gaming console. My experience at this particular Gamestop has always been so-so. The last couple times I was here was before the release of Black Ops 2. You usually have to wait on a normal day as they never have more than 2 people working and usually 10 people in line, plus even tho you are in line, when the phone rings, they "cut" in front of you per-say due to the fact the clerk stops to answer the phone and look up the phone occupants question whilst you just stand there. Quite annoying. They have a decent selection of used games, but unless you are really hard up for money, don't sell your games or console to them as you will not get very much for them. I think the last time I asked how much they gave for a "fat" ps3, they told me between $35-45!!! Utterly insane. But because they give very little for games, it makes buying them there fairly reasonable. Moral of the story, Gamestop is good for buying cheap games, but bad for selling your games and console. Also, if you just have a question, just call them, you'll be put at the front of the line and never have to leave your house. read more

Yes it's GameStop, and no one wants to get ripped off. This store has gone the extra mile. There are midnight releases here and they do a great job keeping you interested in going to them. From mock room clearing exercises to madden competitions they really try to keep it interesting. As far as the prices for used games it's a corporate thing.THIS store is well managed. read more

Service is very slow. They also called my phone number to accuse me of failing to return all the pieces of a pre-owned product that were non-existent when I purchased it. This was after they inspected the box and accepted the return! I will NEVER return to this location! read more