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    E K.

    lol GameStop won't publish my review, so here's my review posted to Yelp. MeesterQ, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Thanks again, GameStop worst experience, ever. So i happened to get lucky and fortuitously joined the line at the Alderwood Mall GameStop in Lynnwood, WA while they were taking orders for the PS5. I wanted to know what I was buying, so I asked the individual directing me to the line (I know his name, but I'll withhold it since he's not the problem) what is included in the bundle. He told me the console, extra controller, year subscription to ps plus, and the new spider man game. Cool. So after waiting 20-ish minutes, I get to the front of the line and am able to order the bundle. I asked the individual ordering the bundle for me again what was included just to be sure I'm not paying for anything else. Same, console, extra controller, year subscription, and spider man game. Cool. Pay for the bundle, but the receipt they give me is just a dollar amount and doesn't include details. Weird. Also, my math is pretty good, so I notice that it's a little more expensive than I thought. Again, weird. Fast forward five days, I finally get an email from GameStop with the purchase order. Interestingly enough, there's a charge for extra insurance that I didn't approve. So I call the Alderwood Mall GameStop and ask to speak to the manager. This condescending, absolute piece of trash, tells me it's in MY best interest to take the extra insurance and refuses to refund me the insurance I didn't want. He claimed that the insurance was part of the bundle and cannot refund me the amount for the insurance. He berates me for being a waste of time since he has a house full of customers and I'm out of luck, even if I call customer service. So I try to call customer service. Holy 48 minutes wait. I finally get connected to someone and they hang up on me. Ok, I'll send an email. Sent a message on December 23rd. Still no response. I'll probably spend my money elsewhere in the future....no wonder why GameStop is dying.

    Bought one says new. They didnt have plastic cover and disc is damaged. I asked why they didnt have cover and they didnt explain why. I believe this is used disc and they just define as new

    Jeremy L.

    Quite possibly the best game stop I have ever been to its small so its easy to shop and the staff is the best there always so eager and fast to help everyone in the store. I will buy all my games from the foodcourt location game stop.

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    3 years ago

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    17 days ago

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    1 year ago

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    2 years ago

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    1 year ago

    Great selection of games, friendly and knowledgeable staff. Buy and sell video game related. Large selection of discounted used games.

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    4 years ago

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    3 years ago

    If you are looking for the Nintendo games etc. I highly recommend this store. The sales person is very knowledgeable and helpful.

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    5 years ago

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    5 years ago

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    5 years ago

    Nobody ever picks up the phone, so it's impossible to carry out an actual transaction. Best wishes to anybody trying to make it work.

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    4 years ago

    Very nice people working there. Would very much recommend this GameStop. Beat one ever.

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    6 years ago

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    12 years ago

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    14 years ago

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    15 years ago

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    17 years ago

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    5 years ago

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    9 years ago

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    14 years ago

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    13 years ago

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    16 years ago

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    15 years ago

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    Ask the Community - GameStop

    Review Highlights - GameStop

    I finally purchased my first 2DS gaming system, and was having some trouble setting it all up, so I brought it into Game Stop.

    Mentioned in 2 reviews

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    Another Castle Video Games - Pinball and Mario Kart

    Another Castle Video Games

    4.4(36 reviews)
    0.3 mi
    $$$

    I've been to their location in Edmonds but my boyfriend and I were in the Lynnwood area and wanted…read moreto check out this store. We came by on a Saturday night and there were a few people inside. However the store is very spacious so we never had to worry about bumping into others which is nice. The store is organized very well and clean, not just cluttered or throw everywhere. They have so much to look at besides just games too. They had plushies, blind boxes, vinyl soundtracks, and more. The back of the store had plenty of pinball machines, basketball machine, and other fun arcade games too. The prices are generally good as they do have a lot of older games. The employees were busy helping customers and ensuring all questions or concerns were addressed. They were very professional and patient.

    Buyer beware…read more Unclear return policy. They do not properly test older consoles. Seem to knowingly sell broken pieces with fraudulently manipulated serial numbers and similar. Will not refund doa hardware within 48 hours. Will tell you to email the owner but that the owner will refuse to refund so you shouldn't bother. Awful customer service. They're also $10-20 over actual value of most things. Do not buy any hardware you do not expect to fully recap and repair as, again, they do not adequately test anything. Make them plug in and boot any cartridge games on actual hardware and verify functionality before paying. Edit: No Matt your staff refused me a refund after selling me a super famicom with missing security screws that stopped powering on within 24 hours. You also two weeks ago sold an overpriced top loader that had a completely non functional rf cable that you clearly never tested because it had so much interference you couldn't see how bad the video was and that the console needed recapping. You also sold me a Tetris cart with it that will not boot on anything. That's 3 dead devices out of 4 purchased in 2 weeks. (The Mario cart worked.) You did swap the Tetris cart. The super famicom wouldn't read more than 70% of the games tried on it, including the one you required I purchased that the staff could not get to read in store but would not sell the console without. There was a huge strip of cotton in the pin reader from where you cleaned it with the wrong tools. After sucking out the cotton it still would not read about 20-30% of carts before it stopped powering on. Your staff literally saw it failing to read carts and said it was a bad cart I had to buy with the system. Upon further physical inspection the top and bottom half of the shell are most likely cobbled together from different units which means you knew you were selling broken trash. You clearly are not appropriately testing anything. Your staff said I "could try" sending you, personally, an email at that address but that "I've been working here for years and have basically never seen them do a refund." So no I didn't reach out to you because I don't like wasting my time. There are so many actually good used/retro game stores near Seattle that have great customer service and clearly articulated return policies while actually testing and/or repairing the items they resell. Don't waste your time or money at this place. Edit the second: Shockingly no response to the email requested be sent in 2 weeks. Do not patronize.

    Photos
    Another Castle Video Games - Arcade games in the back corner

    Arcade games in the back corner

    Another Castle Video Games - Cute gachapons!

    Cute gachapons!

    Another Castle Video Games - Vinyl soundtracks

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    Vinyl soundtracks

    GameStop - videogamestores - Updated May 2026

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