I have been going to Willow Video for awhile now, and I have always had great customer service and…read moreenjoyed shopping at their store all these years. This time unfortunately was unfortunately not the case. I stopped in to pickup a double pack blu ray dvd movies from them. I only realized later I already owned this one and wanted to bring it back to exchange it for something else. I have exchanged things in the past without a problem and they had been very accommodating before so didn't think it would be an issue this time. I explained to one of the staff members the situation, her name is Jo and she told me that because one of the discs had this green hue and scratches on it, that she they the store would not have accepted this in to sell at the store, therefore they could not have sold it to me and she refused to take it back. I was not aware of this as I did not check or look at the time of purchasing these blu ray dvds as I trusted they claimed they had a strict policy of checking their discs everytime they are traded in. It was another staff of her's that sold it to me and I didn't check the disc nor would I have known what to look for as it was only my second time buying a blu ray movie from them as I bought usually mostly game cartridges from them and I trusted them to sell the customer good condition discs if she claimed they were so picky about buying used discs. This is obviously a lie as if she claimed they checked it how would they have sold me a disc in such poor condition? I was very upset to hear this and I left the first time and came back the next day wanting to resolve the issue and see if they could rectify the situation and I had asked to speak with the owner manager and this staff member Jo straight away cut me off and said only she deals with these situations as the owners don't deal with it and she was very firm on not accepting it back, despite them selling this in the first place to me and even implied I switched the discs out and tried to return it to them as it had been close to the 30 day exchange/return policy. I do not live in the area and I was working a lot therefore I couldn't come in earlier. Jo then instead of trying to help me she then proceeded to tell me that I can take the resurfacing or or leave it and I do not have to come back to shop here again if I was not happy. She was extremely rude, impatient and very unprofessional dealing with this situation. She obviously does not care about her customers at all despite them being a longtime customer supporting the business. I was very shocked and disappointed to hear this from willow video. They will sell you defective product and then proceed to lie and accuse you of wrong doing and deny that they made a mistake in selling defective product to their customers instead of rectifying the mistake. This is the worst and most appalling customer service I have ever received from any business.

This shop has a big selection of retro games and great service. Definitely worth a day trip out to…read moreLangley if you love retro gaming.

Press Start Video Games is awesome!! I wish I came here first! I wanted to find any video game…read morestores selling retro video games. I'm visiting from Hawaii, and there are no stores like it besides thrift shops and buy/sell bookstores where you only hope someone donates or sells their games, which is very rare, and also hope they're not incredibly overpriced, which is often. I found Gamedeals and Press Start. I went to Gamedeals first, and it's in the same area as Press Start in New Westminster. I wish I can to Press Start first! It's a small store and messily organized because it's jam packed with everything retro. I was just interested in NES games. Their quantity isn't much, but their prices are a lot better than the other store. They also have more rare games, but they were still overpriced, just not as much. The person who helped me was very friendly and helpful. He's genuinely into this stuff and it clearly shows! I grabbed another load of NES games even though I said I wouldn't because I still had to carefully pack it away in my luggage. Next trip, I'll just bring an empty suitcase with bubble wrap! Overall, I wish there were more stores and people who sell retro games fairly and reasonably because the people buying are collectors too and look to just collect. Most people just price gouge like crazy just looking for the uninformed customers. I'm glad Press Start Video Games doesn't do that. All their games are guaranteed with a 14 day return policy (much better than 7 days at other stores). Just a great store! Reminded me of a video game store in Kaimuki I went to every Saturday when I was a kid. I regret not buying more NES games at that time!

Press Start is such an amazing shop ! The owner Russ is awesome. He's helped me find countless…read moreretro games. It's almost impossible to leave this shop empty handed. Every visit there's a new selection of vintage games to check out. I can't say enough great things about this shop. Definitely worth a visit !

One of my favourite video game stores in the metro Vancouver area of New Westminster! Great service…read moreand customer service! Prices might be on the higher side but lots of great collectables of video games and huge selections!

One of the things I did research on when planning my trip to Vancouver was to find any video game…read morestore selling retro video games. I'm visiting from Hawaii, and there are ZERO stores selling retro video games besides the thrift shops and buy/sell bookstores where you only hope someone donates or sells their games, which is very rare, and hope they're not incredibly overpriced, which is often. Nintendo NES games is what I'm collecting at the moment. I had a pretty big collection when I was a kid, and recently felt like expanding it. Luckily, Vancouver has a couple of these stores, and Gamedeals Video Games has TONS of NES games!!! Getting to this store located in New Westminster from Downtown Vancouver was a journey, but worth it. Coming into this store brought back so many memories when I used to go to video game stores almost every week 20 years ago. It was pretty much the exact same thing! Not only was there video games, there were also toys, board games, and other awesome things. Everything was very organized by section and in alphabetical order. I spent a good hour here just browsing and selecting my games. For the NES games, they were only loose games or with the box. No dust sleeves or instruction booklets for the loose games for some reason. It was hard not to buy every game that I don't have, but I only bought the ones that were priced below market value and in good condition. In the end, I came out with 8 games. I definitely would've bought more if I stayed longer! But I need to safely bring them all home! I was looking for rare games, which they had a few, but way, way, overpriced. Overall, a nice, nostalgic experience. An excellent store with games and accessories for every game console since the Atari. The staff wasn't exactly the friendly, talkative, super nerdy bunch, but friendly enough. I felt I got a decent deal for my games. Definitely happy! Hopefully they all work cause returning them would be a little troublesome.

Service was fine selection is great its just that the guy offered me 10 dollars of store credit for…read moresome good games with a total value of well over $60

I live in Poco and it's a shame to have such a terrible retro video game store here…read more They have a great selection but this is the most overpriced retro store in the lower mainland. There prices are about 20% more than the highest eBay price. I would venture to say 30 to 40% more than press start in new west or game bit in mission. Honestly I wanted super Mario Allstars for my snes. This guy wanted $69 for it. I went to press start and it was $29. That's $40???? Over double the competition. Avoid this con man at all costs. Seriously there is like 10 retro game stores in the lower mainland. Take a drive, it will literally cost less in gas then to deal with this bozo. Or order the most expensive copy of what your looking for on eBay. You will still save money. I was in there yesterday, their games are also in shit condition. There snes and nes games. So not only are they ridiculously expensive, they are ridiculously expensive shit. :)

My jaw dropped when i walked into this GS - it's at least double or even triple the size of most…read moreother Gamestops in town . But what impressed me the most it's how clean , tidy and well-organized everything is in the store . Yes because of their enhanced square footage they can and do carry a lot more stock than other locations but it's really the way how everything is placed and presented that makes the difference . I also dig how they have not just one but several copies of , for example , newly released Star Wars figures to populate the pegs . In all it was worth the trip !

The place has some Cool Gaming Systems, Toys, Collectables, Games, Cards, Records, CDs ect…read more The prices were a bit up there, but nothing too outrageous. The guy working there should really UP his Customer Service Game. He should be more friendly and helpful and I'm sure he would get more sales. What I really didn't like was that the trading cards my husband looked through for close to an hour were all individually priced. When he was about to take them up to pay for them, he was informed that the prices on the cards were not the prices, and that he would have to "look them all up" Are you kidding me ? #1 If items are priced- that should be the price you pay. PERIOD #2 If this is your policy - have a sign or take the price tags off. This really pissed me off since there were literally hundreds of cards that had prices on them ! #3 Price the cards before they are put out on the floor & people look at them ! #4 Tell the person looking BEFORE they spend an hour wasting their time !! So, this guy was planning on raising prices as we were about to pay - I don't think that is fair business practices! My husband was planning on spending a few hundred dollars - but after this we left without buying anything. This place could be so much better if changes were put in place. Sadly we won't know if this will happen because we won't be coming back.

When i went there was a great selection of games and the guy gave me a more then fair trade in…read morevalue for my games, the prices are fair in my opinion. Would go again 10/10

I like GS in general but i like them even more at the end of the week . You see on Fridays they…read morehave a choice selection of collectible/toys , some of them relatively recent releases , on sale for $5 a pop . What i do is go to the store and pick a few up selectively then donate them to charities/toy drives before X'mas . Sure cash might work even better but for me nothing beats having a present to unwrap before the end of the year ! Of course selection varies by location so browse often : P

Reset Games is one of my go-to game stores in Bellingham. They have an amazing selection of games…read moreranging from the earliest Atari games to modern console titles. Also, they have many different consoles there, and at good prices too! Sometimes they will have rarer consoles in stock like the Atari Jaguar or the Virtual Boy. They also have great deals on consoles. The prices may seem higher than market for the consoles, but that is because if you buy a console, it comes with OEM cables and controllers included, not 3rd party junk. For example, I got a VG condition non-yellowed SNES for $90 with all the previously mentioned accessories included. The staff are happy to accept a return within 30 days of a purchase with a full refund, which is very nice if an item stops working after a few days. As for trade-ins or selling, Reset Games will not currently accept defective/broken items as they do not offer a repair service. If you want to sell broken/defective items, go to Cosmic Games, as they offer a good repair service. The only slight downside is that the game prices are sometimes a bit higher than competing stores in the area, but their massive selection of games makes up for that. In conclusion, Reset games is a great game store. I always love stopping by. It's a must-visit for gamers.

I have gone there MANY times and got faulty items. We got 3rd party n64 games that are spray…read morepainted green with dead batteries so you can't save which we brought back multiple times. Every copy was bad. Every console I have gotten from there was busted and not tested properly. Multiple PS2 slims with dying disk drives. So, I went to their sister store down south. [over a 3-hour drive] Their staff told me they tested the ps2 they had. We drove back home and within 5 min the 1st controller port was bad and making the controllers loose connection and power. (how can you miss this if it was properly tested?) Also, that ps2 couldn't read disks towards the end of the disk. We have sold them a console ourselves and watched how they test consoles. They turn it on, throw a disk in, and if the disk reads, they just shut it off. There is no performance testing done, or everything I have said above would have been caught. BEWARE OF CONSOLES YOU BUY FROM HERE. ASK TO DO YOUR OWN TESTING BEFORE HANDING THEM MONEY, AS THEY WILL NOT GIVE BACK A REFUND, ONLY STORE CREDIT! They lost a customer that goes in spending 500 to 800 bucks a visit today. Their staff (dude with blue hair) told me they don't normally return consoles until I told him I spoke to someone in a higher position about this already, then, he wanted me to fill him in on what I was told so he could follow their policy better. Seemed like he was trying to cut me off on returns until I notified him, but I knew better already. Cosmic Games not only sell everything that Reset Games has, but they also do repairs, and their employees don't try to lie to me. They have made 1000s off of me and counting. Any issues I have had, they fix without charge as far as consoles or handhelds that I have purchased goes. Cosmic Games IS THE SUPIRIOR STORE costs more but WAY MORE accommodating and professional.

Placed an online order which unfortunately I wasn't able to pick up afterall. In the confirmation…read moreemail it says if an item wasn't picked up within 7 business days a reversal of charges will be automatically initiated, but when that didn't happen I called the store to request a refund. Staff was initially VERY reluctant to help, saying it's going to take a month (!) for the refund to be processed and suggested I go into the store instead blah x 3. Anyway I insisted and eventually got my money back in about two weeks. Not too impressed with the service to be honest.

This tiny little bookstore is bouncing back after Covid. Will be offering organic coffee in the…read morefall. You can trade books for a store credit and will also be buying books in autumn. There are tables outside to sit and enjoy some coffee.