great customer service ! FAST DELIVERY ! lots of variety and options ! i had a issue with my order…read morebut they helped and fixed it in a timely and professional manner. order : #2017 thank you

From the owner: Founded in 1986 as a giftware company in Surrey, BC, Refill Ink has spent thousands of dollars on…read morebrand name ink and toner over the years. We went on a search for replacement ink and toner that we could buy at a lower cost for our own office use. What we eventually found was quality compatible ink and toner products that are as reliable and effective as OEM products. After learning the amount of savings to be achieved by the consumer, we decided to expand our business and pass these savings on to you. We have personally visited many ink factories, investigating and testing aftermarket ink products, and import these for our customers. All the compatible ink and toner cartridges we sell have been fully tested in the factory and, when possible, we test again ourselves. We offer a 100% satisfaction guarantee on our products. Please read the FAQ on our website for more information. Need technical support? Please e-mail us with your questions, we would be happy to help you.

Came in last night to grab last minute item . Dec 23 5:05pm .Was helped by a lovely young man named…read moreAlex . He had a hard time finding what I needed in lock up even though stock showed lots . Alex asked another young man at the cash register if he could help him find the item . Young man said nope I'm out . To which I responded seriously I've been standing here for 5 mins . He said nope I'm on overtime don't get paid for this and turned away from me . I asked for his name and said I would be speaking to his manager. His was response was Harvinder , "PLEASE DO " do you need me to spell that for you ? I said no thanks I was fine . After Alex finished locating the item and helping me . I left the store to find Harvinder parked across from me leaning out his white BMW nodding and laughing . While Alex was extremely courteous and helpful . Harvinder has horrendous customer service skills and attitude and if this is the front end staff you employ . I can't say I will be back . Totally unimpressed .

All the staples stores have pretty much layout and they're usually clean as well. What really…read moreidentifies each of these franchised stores is the staff that works in it. The staff here is usually pretty attentive, they smile and are courteous. I can usually find someone to help me pretty quick if they're not already around. They are all fairly knowledgeable, I mean it's hard to know it all. The only complains I have is their up-sell tactics for computer electronics can be a bit too much. The other day I bought a printer and the process too much longer because they were trying to convince me to buy Toner, Paper, warranty, and extra protection care. I understand why they ask, but they are quite slow at asking and they follow it up with a lengthy explanation which I didn't need at the time. However overall, I'm pretty happy with this store and I go there often. Staples usually has the best prices and variety of printers compared to other stores.

After checking at Staples and the Web for an office chair, I stopped by here on a whim. I'm very…read moreglad I did! The sales person was efficient and professional, and directed me to the four best value options among the 30 or so office chairs they carry. I appreciated that he didn't try to upsell me, while also pointing out pricier options and why I'd like to consider them. I'd recommend Source for office furniture.

I had called looking for the right copier for my office. Reception had directed my call to sales…read moreand where the salesman not only answered all my questions but promptly made sure that the copier met all of our requirements. Leasing was also quick but what impressed me the most was the salesman had followed up and kept me up to date of the process. He knew I was under a tight deadline and made sure that there weren't any hiccups in me setup with a copier for my office. The technician was also fantastic! Had my office running in no time with network and fax.

From the owner: Kancho Office Equipment Ltd. has everything you need to outfit your place of business in Vancouver…read moreand the Lower Mainland. We carry a large selection of copiers, printers, fax machines, and interactive displays. We offer both new and select pre-owned equipment which has been re-manufactured to factory specs. To browse our products, follow the link to our website or visit us today.

I've shopped here quite a bit and never had a problem but today there was a sales associate…read morepositioned to approach people as they enter to try to sell them staples wireless. I made it very clear that I wasn't interested, even told him multiple times that I was just there to pick up one thing, and the sales associate continued to ask me questions, persuade me with offers, and follow me as I began my shopping. I know its not his fault, its his job and perhaps he makes commissions on sales, but it was extremely irritating and made me just want to leave the store immediately. If staples is going to continue using this sales tactic I will not shop there anymore.

I love browsing through stationary, prints, etc. Staples is amazing for it. It's just that this…read moretime, they started selling toilet paper and chocolate bars, which I thought was odd and clever at the same time. We came here for a printer and the man who helped us was very helpful. We got exactly what we needed and nothing more. Service is great.

Was in one heck of a dire "situation". It was opening day of my seasonal biz when I found out that…read moreby changing the batteries in my Sharp Cash Register I had inadvertently WIPED out ALL it's memory by simply NOT following the proper procedure... I went online and found Ken-Rod Office Equipment and left a message. Ken, called me back right away and walked me through the entire process and SAVED me from doing ALL my sales via an adding machine!!! The fee for doing this was extremely REASONABLE. I would recommend this company highly for it's very rare "personal" customer service. Maggie Stevens Vancouver Island, BC FarOut-Fireworks Owner/Operator