There's an item that's been listed in their system for over two months. Months ago, when I tried to buy it, I was told it was "on hold" for the manager to buy.
For the next two months, it was still listed in inventory. I called last week to see if it was available. The employee told me if it wasn't bought by the manager by the end of the month, they'd sell it to me.
Today is the end of the month. I called the store, and a young lady answered the phone. She confirmed that the item is still in the store, and that it would be set aside for me.
I entered the store, and walked to the counter. The employee there, a young man, spent about 4 minutes on his phone instead of being attentive. When he finally looked up, I asked him about the item.
He had no idea what I was talking about (which is fair), and then did busy work on the computer. Instead of physically locating the item, he was more interested in what the computer said.
He then told me he had to wait for a manager that had gone for a bank run.
So I wait for the manager to arrive. When he does, he informs me that the item had been paid for since February. They had, at no point, reached out to the customer to confirm the item's pickup.
On the spot, he called the customer, who claimed they'll pick it up this Saturday, with the manager informing me that if he doesn't, then he'll refund the other customer and sell me the item.
Keep in mind; the item being paid off is a substantially different story than the one I was told previously. And no other employee said anything about this item, which they looked up, being paid off.
I will be returning on Sunday. We'll see what happens. But overall? I'm not impressed with the customer service or professionalism (or lack thereof) this store has displayed. read more