I had two bad experiences here, different employees. The first I just wrote off as a misunderstanding and went to try again.
I went to buy a wii there the first time, and specifically asked when I bought it if it included the components needed to connect to the internet wired because I didn't have a router in the house. He said yes. When I got home to hook it up, it did not. Worse than that when I went to go back to the store to get the component I needed they told me they didn't have it in stock at either store. I ended up getting it at left click in northampton, which doesn't even sell video game but had the part for use for computers.
The second time I went to best buy to get a wii U since I had issues with getting a system at gamestop but still decided to get the games at gamestop. When I got home I didn't realized the wii U only had cables for hd tvs and I couldn't find anywhere selling the adapter, so I returned the Wii U, no issues. Returning the games to gamestop however was an issue. When they sold me the game, that I bought new, they took the disk out of an envelop and the game from the display case and put it in. I questioned whether or not it was a new game and after explaining to me how they purchase and deal with games I didn't give it a second thought. They put a sticker on it to "seal" the game, he said I couldn't return it "new" if the sticker was removed. I wasn't really concerned with that because I figured that if I opened it I could still return it as if I had bought it used and I would lose the 10 dollar difference, all things be fair because I opened the game.
But in any case because I wasn't planning on returning it, I opened the "seal" to look at the instruction book on the way home. I then got home and found out I couldn't hook up the wii U, the next day when I went to return the game I was told that I could only trade in the game for store credit or sell back this "new" $60 game which I had the receipt for and had bought only a day earlier for $30. I asked If I could just return it as if I had bought it used and the store attendant told me that because it was bought as a "new" game he could only scan the bar code as a "new" game and he had no authority or mechanism for doing it any other way.
I should have just bought the games at best buy as well. While the employees are not specifically bad at game stop, the store policies are so ridiculous. Honestly, if you have any plans to return a game you bought for any reason, buy it somewhere else. read more