As a long time pokemon and someone who recently lost all of their games in a misfortune. Today I received my games to find this heart warming touch on my receipt. I just wanted to extend to the employee that this is something that really ignited inspiration and me going forward with my VGC endeavors. You made a difference for me today! read more

GameStop - Personalized customer service! - Videos & Video Game Rental Near Me - Grapevine, Texas

I placed an online order for NEW games but what arrived to my house was OPENED USED COPIES of the game. this company is ripping off their customers charging us for new products but mailing out used stuff. how is this even legal? be very cautious when ordering from this company they are a rip off. no wonder they are going downhill! read more

Favorite business that always fulfills my needs asap. They have great sales on their clothing and many of their games as well. 10/10 recommend for much more than video games too read more

I ordered Dragonage Veilgaurd Rooks Coffer edition, it was supposed to come with several items including a litho print. The game and the litho print were missing from the box. I contacted GameStop corporate to be told that they will replace the game but the litho print was a BioWare offering and that GameStop contracted BioWare to make the Rooks Coffer Collectors Edition, and that I needed to contact them. I did, and they told me GameStop falsely advertised the Rooks Coffer Edition and that it wasn't supposed to come with a litho print despite very clearly advertising that it does. Now GameStop is ignoring me and won't return messages or calls. I have hired an attorney and we are pressing this in both state and federal court against both companies BioWare and GameStop. read more

Stole my money didn't ship or cancel now I get to explained why Santa did get my 10 year old a gift don't take the chance go to Best buy

Gamestop has refused to even respond to my emails. I have had PSA submissions in a shipped status since 7 Jan 2025 and they refuse to even provide an updated status. I have other cards that were sent after this that were gradded and picked up already. My local store is great, but the customer service is absolutely incompetent. I keep getting the same old story (canned responses) "check you local store" That is there job to provide info not my job to find it. I simply asked for an updated status on my PSA submission and they cant even or do not care to take 5 mins and look the information up. In my opinion GameStop policy is to make it as hard as possible to get information hoping that customers will stop and just give up and they get your money. It would be really easy for them to "steal your graded cards" to resell at a higher profit and just refund you at the lower ungraded value. I am currently looking a what it will take to file a class action lawsuit against the company based on the shear amount of reviews and comments about PSA submission through GameStop and there complete lack of assistant, and failure to fairly compensate when cards are lost. The last 4 submission i sent all came back as PSA 10 and if they lost my cards then they should provide market value at PSA 10 not ungraded amount. read more

Gamestop's customer service regarding online orders is a scam. My order was placed on Tuesday morning and shipped out the same night. It was scheduled to be delivered to me on Friday and ended up getting lost in the mail. I called and talked to two separate gentlemen who both informed me that not only could I not speak to a supervisor regarding the issue but proceeded to tell me that they would not refund the shipping cost for the late arrival even though they guarantee this. Do yourself a favor, do not buy anything from them online. read more

Ordered a t-shirt from the app. It was XXL... I was sent a size S. And from a separate order, the same store delivered me a funko pop figure with damaged packaging. The entire top of the box was cut clean off. Thanks for making my holidays stressful. read more

This has to be one ofthe worst online purchase experiences I've ever had. Be warned!!! Dont buy their online clearance items! I purchased a collectible statue that they had on sale on their website. Buried deep in there policies it says clearance items not eligible for return or exchange. Well, obviously I didnt see thatand would assume they would sent me an intact item. Man was I wrong. The item came to me broken. Called customer service only to get the runaround and basically told that I'm stuck with a broken item. Wanted to speak with a supervisor and was told they were in a meeting and would call me back. That never happened. How are you going to sell customers broken items with no option for a replacement? Because of a ridiculous policy? Never again. Gamestop finally lost me as a customer. read more

On November 27, 2020, I ordered seven (7) items. One of the items was the Nerf Rival Star Wars The Empire Strikes Back Boba Fett Apollo XV-700 Blaster and Face Mask for which I paid $19.99. Today I received a disturbing email stating: "Due to an unforeseen website issue, we will be unable to fulfill your Order for the Nerf Rival Star Wars The Empire Strikes Back Boba Fett Apollo XV-700 Blaster and Face Mask. We will be canceling your order and you will not be charged." But, when I go on your website right now you have the same exact item, Nerf SW Apollo XV 700 Blaster, for sale for $79.99, fulfilled by Gamestop and will ship directly to my house. How do you think it is appropriate to cancel my order for $19.99 and then offer the same item to me for $79.99? Bait & Switch!!! read more

So I purchased a VR 2 for PS5 12 hours ago for $550.00 . The guy that sold it to me opened it on the counter while I was paying for it . We take it home and never even take it out of the box , we go to return it the next morning because we decided we want a quest 3 instead and they will not refund my money even tho I have the receipt . The reason they won't is because it has been opened , and I told him yes you guys had opened it in store while I was buying it and it had already been opened because he said it was their display model . I was told it was brand new and they r the ones that opened it now I'm stuck with a 500 $ used display vr and they refuse to help me . read more

Horrible experience, customer service doesn't answer phone calls and there isn't anyone for the store employees to answer to. They are running amok... read more

Gamestop.com is entirely unreliable as it pertains to a PRE-ordered item. I have now pre-ordered video games from gamestop.com. The first: COD - received it 3-4 days after the release date. NOW...currently I am still waiting on the game Dead Space which released on 01/27. I pre-ordered it on 12/11, it released on 01/27...it is today 02/03...still no update, no game and the customer service line will just disconnect you when you decide to wait for an agent. They sent me an email on 1/31 saying the package is on its way but the order # noted was bogus, not even the correct count of digits - so needless to say that was worthless and still no update, no game. I've learned my lesson. Don't PRE order anything from GameStop.com. Either wait for the release date and then get it, or PRE-order from another retailer that cares. read more

So I take it this is the main corporate headquarters. The other previous reviews doesn't mention anything about store clerks and etc. and looking at the place on google maps, this does not appear to be a big shopping center. This is directed to the whole company and the CEO. Here's what I have to say about the iphone app and the website. The prices show the same for cash and credit for trade ins. Normally you'd expect something lower for cash. Take for instance a dualshock 4 black controller. On the app it's both $27 cash or trade. When you get to the store, in this case in California in Tracy, I only got back $21.60, thats $5.40 less. I asked the clerk about this and unfortunately I didn't bust out the app with this information but, she said it's because of some boolshyte California consumer law that is in effect. It used to be honored both same cash as credit but GameStop got sued. I don't know if this is just a bullshyte statement and this was supposedly a recent email Memo they got that they can't do the same cash as credit. So I sucked it up and took the cash anyway. I told this to my friend/coworker and he calls bielshoot too. Now for battlefield 1 for PS4 , they both show as $22 cash or credit. My friend somehow got the $22 anyways IN CASH. I don't understand why my arse gotjipped. I called other gamestops and they give me the same bs story of why the cash is low and its exclusion is California for the same cash as credit deal. Fine, called GameStop of Las Vegas in Clark county, the clerk said there is no cash option for trade at all just store credit. So, if the developers can gtfo their butts and correct this on the app and add a geolocation feature that will show what the trade price is in cash, that would be a big help. Instead of hiding the small print. Or if on the website, have a damn prompt to have the zip code put in. GameStop I'll still shop for only used games or accessories or some preorders, but fook trade ins. read more

Did a online order for MWR which was sent from a Grapevine Texas GS,Disc wouldn't read they don't test games apparently.

GameStop robbed me.I made an order with GameStop threw the online service for,"Resident Evil 4 remake". That was April 24 that the game was released, GameStop charged me for the purchase, today is march 13 and I still haven't received my order or a refund, after multiple attempts and no small amount of patients I have been givin a confirmation from GameStop they refuse to refund my money or replace the product ordered. Claiming that the carrier they chose is the party responsible(FedEx), FedEx is claiming without any proof that the product was delivered. I work from home, specifically from my garage in front of my home. I was home the entire day of April 24 and did not receive any packages from fedex, going threw the red tape set forth by the carrier and shipper both whom do not any responsibility for the terrible customer service that I have received have left me without my money or product. Literally robbed from both acting parties. I'm telling anyone whom will listen, DO NOT BUY ANYTHING FROM GAMESTOP, THEY ARE THIEVES. They have stolen my money and refuse to acknowledge any wrong doing. The manager of the customer services, David, employee number C114538 personally informed me of his inability to perform any corrections of this matter. GameStop has stolen my money without any explanation or acknowledgments towards wrong doing, they purposely ignored my request to get a refund and are dragging their feet when given every opportunity to make this right. GameStop and FedEx are thieves do not by from GameStop do not use FedEx. You will be robbed of your money and will not receive any compensation. You have been warned. Both parties refuse to give any evidence towards their actions and they will put the blame on you. Both GameStop and FedEx have given the indications that the fault is of my own negligence, somehow I should have Done more to protect myself from their actions? Complete disregard for customer service. Do not buy from GAMESTOP I can not stress this fact enough, I will never be a customer of theirs again. Never. This is after years of being a loyal customer. read more

Ok, since GameStop isn't answering calls, email, or Twitter, Instagram, & Facebook. I'll try here. I perhaps GameStop should try and operate like an actual business that gives a damn about customers, then maybe they wouldn't be on the brink of not reopening after the Stay at Home orders have passed. I get that things are all out of sorts right now, but I'm on week 6 of trying to speak to someone, anyone, above the store level. read more

I will never order online ever again. I ordered back on November 30th and Xbox one elite controller as a Christmas gift to my boyfriend. They sent me an Xbox 360 instead?!! That I did not order And the receipt in the box even said Xbox one elite controller. Anyways I called twice and emailed no one has emailed me back and the phone calls were not very helpful at all basically now my boyfriend won't have one of his christmas gifts on Christmas. I WILL NEVER ORDER FROM HERE AGAIN. And now I'm still dealing with this mess. read more

Wolfenstein The New Order. It would not load, only to 46%. I tried it on (2) PS 3 machines, same fault, Hangs 46%. I tried it 3 times on both machines. I returned it. which cost me $4.00, GameStop refunded me the $5.00 of the $9.00 that I paid. So all in all, it cost me $8.00 for nothing but frustration. I left a review on their site, this what they sent me back in an email: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Thanks again, GameStop" read more

I wish I could leave negative stars. Brace yourself, this is a long review but not as long as having to experience this for yourself. If you try to order online at Gamestop, especially during their sales periods, prepare to get your order cancelled. At this point I've made 13 different orders over the course of 4 days. 11 have been cancelled with no explanation, 1 sent, and 1 pending. I've had at 4+ customer service calls to Gamestop (not including the calls to my banks) with a total wait time of ~2 hours (not including the amount of waiting they make you do while you're talking to someone, their system is not very efficient). The worst part is it takes at least 24 hours (though my most recent one occurred at the 36 hour mark) for your order to process, meaning you will think your order will go through, just to have your hopes dashed. I'd honestly prefer a speedy cancellation over the kind that you wait 12+ hours for, especially since these deals are time sensitive. I know the subject line format for their cancellation email so well at this point because it has ruined my mood many times this weekend. The most common response they will give is an issue with your bank (not the issue, I've checked). At one point their customer service genuinely said there's nothing we can do, we don't know why your order cancelled, and suggested I use a different card or email. I've used THREE different forms of payment (how many do they expect me to have?) including Paypal. Even when using Venmo through Paypal and paying with my balance (aka no banks required), that still didn't go through. It's also a common response to just purchase it at a physical store but if that was a viable option, why would I have spent so much time trying to order it through the website? Not everyone lives close to your stores. This has been THE WORST customer experience I've ever had. The customer service is SO UNHELPFUL. If you're going to have an outdated system, at least know what's wrong with it so people can get help. Gamestop is too big of a company to be this incompetent. My experiences in store (back when I lived close to one) was fine but I will try my best to never spend money at Gamestop again after this. Currently I have $3,370 on hold for trying to make a $305 purchase. Thankfully I don't have any bills that need to be paid at this time while I wait for my two banks to reject these numerous STILL PENDING charges that Gamestop has automatically cancelled the orders for while still claiming the issue is on my financial institution's end. For the average consumer, they would have given up by now. You'd think after putting me through all this, I'd at least get some sort of discount compensation (I feel like this has cut 1-2 months from my life just from the stress and anger) but no, it's clear Gamestop as a corporation does not care about it's customers. I for one have given up on Gamestop. I hope you learn from my mistakes. read more

I literally downloaded yelp app just to review this nonsense company! I purchased an xbox series X two weeks ago and it was supposedly delivered but at the time of delivery I was out of the country and never signed for it! Despite the fact that Fedex admitted that they lost the package and don't have my signature on file, Gamestop refused to replace the item and told me that the item was delivered and they have my signature on file( which is an automated signature generated by computer). I asked them to send me the proof of delivery but they refuse to do so! Now I have to pay 900$ without getting the console. This would never happen with Best Buy or amazon, do not buy from them cause if your package lost in transit, you still have to pay for it and they don't take responsibility. There are tons of people just like me, look up the reviews online before you order from them! read more

Ordered an iPhone with 1-yr extended replacement plan. 7 months later the phone died. I called to get a replacement. Was told they would send as soon as they received the old phone. 5 days later they received the old phone. No replacement was sent. After 2 weeks I asked for a refund. After 3 more weeks, I did not receive my refund, called and was told it was sent to me over a month ago. No correspondence that it was sent to me. I still have not received my $511 refund. I have also emailed customer service with no response. Will never do any business with them again. read more

I ordered a pre- own game didn't work, mailed it back they sent a replacement, didn't work. As for the third time?.... I spent a good 4 days trying to get these people to understand. Not only they need people to speak English but also to understand it. I just put in for a refund, don't know if I get one, I ended up buying the game new, and it cost less than Gamestop bye bye Gamestop. read more

I bought a PS4 through the store , they had non in stock. Employee was motivated to sell and talked me into ordering even though I told him i didn't feel comfortable doing that and having them drop item off at my home . I gave him info double checked all info everything good so we did transaction, the 1st package i did not receive it was sent back to seller , They sent me e mail saying to go into gamestop and get refund , I did they gave me runaround and she contacted what I'm guessing was customer service. Who informed her they would send a replacement instead , walked away came back with tracking number witch no one gave me the option of replacement that I had already bought from other store due to this bull. I said ok no problem . Today replacement was " delivered " but not to me , I called and called and noone knows where package is at but they notice problems with package delivery, but no refund talk.hahaha I've been going to gamestop since middle school and still take my kids but after last few visits honestly I'm done this is a fkn joke .they should have ended it when they had a chance read more

im very dissatisfied with my order. I pre ordered the new elite series 2 controller. The website said pre order and save and also have the product by day of release. I scraped up the money to pre order expecting to save some some money and be able to get ny controller on the release day. On the day of the release come to find out the contoller is being sold for the same price so i save nothing by pre ordering. Also i was never given the option for in-store pick up. I have to wait 2-4 days for shipping. When i could have waited and picked up the product in-store the day of release for the same price. What was the point of the pre order? This is false advertisement and poor site management on their part. I WILL NEVER USE THEM AGAIN! read more

first.... GameStop is a fraud and they show it from time to time in the way they operate their business. With my latest order for a digital copy of Wolfenstein II for Windows. The code they sell to me did not work. Even after several attempt to input the code in to my steam account.... i keep getting error message stating that the code is invalided. please try again. I contact GameStop about this issue and try to get a new code to be send to me or a refund. no luck since the main office decide to change their policy just to keep my money. when i file a claim with my bank - twice - i got another excuse. if i were to purchase the code directly through steam. they will issue the refund once i told them the error message i been receiving but not GameStop. This and my compliant on their Power Up Program is nothing more than just a money-garbing tactic. This is the reason why I stay from the program because I don't find the point to be a liable reason for spending $15.00 per years. if i want to save money, i can spend $30.00 for 2-years with BestBuy Gamer Unlock - where I get 20% off on New games. in my option, GameStop no longer provide any real value to their customer - only mindless gamer shop at GameStop. read more

I will never buy from or recommend anyone to GameStop ever again! I have had the absolute worst experience I have ever had with a company and their customer service. I ordered two Xbox one s's and when my package arrived at my home, what was inside? one PlayStation. I was dumbfounded how someone not only got the console wrong, but the quantity as well. I was worried, but thought just like any other company would do, that GameStop would resolve this. I was told to mail the PlayStation back to them and I did as soon as fedex opened the next morning. I was told my Xbox's would be shipped to me as soon as the PlayStation was scanned at fedex. After a few days of no email from them I called and waited on hold for over an hour. We were told that the Xbox's would be delivered to us within 7 days. When delivery day came, no Xbox's. My husband called the following day waiting on hold for oner an hour. A woman told him they would be here by the end of the day. My husband made his question as clear as possible. " so my two Xbox's will be at my house by the end of today?" The woman said " yes". They never came. I called the following day and waited on hold forever and was told by a man that our Xbox's couldn't have shipped before they received the PlayStation back and they had just received it the day before. I then asked so where are the Xbox's I paid for? He told me that a replacement had never been processed! But he was going to process it right then and there and submit it for expedited shipping. I was told I would receive an email within 24 hours and my Xbox's 2-3 days after the email with the order info and tracking number . Over 24 hours goes by...still no email. Call and wait on hold again, the man I spoke with tells me, "No you won't receive an email until your order ships"....I say so when is that? He tells me that it will ship the next day....the next day comes....guess what...still no email. Still NOTHING! This process has been exhausting. I can't believe the lies that I have been told over and over and over. If anyone is thinking about ordering something from them.....PLEASE DONT! Save yourself the 8 hours of being on hold and the ever changing stories you are told. I feel like I have been scammed and my children are out their Christmas presents. And I am out a lot of money. The only word I have is disgusted. read more

I WISH I could give zero stars! The customer service is an absolute joke!! I ordered a controller on 2-13-21. I paid extra for faster shipping. It said it would arrive the 19th I waited until the 26th to call and request a refund for SHIPPING ONLY! the item didn't leave Texas until the 22nd and it was finally in Washington state where I live. I still wanted the controller I just wanted a refund for shipping. They cancelled my order and said I have to wait for the replacement to leave the Warehouse when it was already almost here! So I asked them to just refund my card so I can purchase in store. They said they cant give me a refund I'll have to wait for the controller to show up. It makes noooo since! You can cancel one that's almost here but you can't cancel an order that hasn't left the warehouse? the "customer service agent" said there is no supervisor in the building until after 3pm! and to top it off she hung up on me because I said I wanted a refund!! Smh I WILL NEVER ORDER FROM GAMESTOP AGAIN!! read more

I have to say GameStop's customer service department is the WORST! We purchased a cell phone from GameStop online. We received the box with NO PHONE in it. The same day we called customer service to let them know. The representative on the phone told us we will receive a replacement within 3-5 days. On the 6th day... still no phone. We went to the local store to let them know what happened to see if the could contact their corporate office. The Manager of the store was helpful and said he had a horrible experience with their customer service department as well. Issue is still not resolved! read more

I placed an online order with Gamestop on 4/24/20 that I finally had to cancel on 6/22/20. After numerous phone calls to follow-up on the order and countless hours of being on hold during this two month timespan enough was enough! Most of the calls had a representative on the other end that chose not to help at all, stating the item was on back order and had no knowledge of any further way to help. The THREE times I was able to convince someone to PRETEND like they were helping me, I was just blatantly lied to. I completely understand things being behind due to pandemic circumstances, but the manner in which business was conducted (or lack thereof) was astonishingly ridiculous. I was promised follow-up several times during this ordeal and never heard back from anyone either time. There was a real lack of concern for the customer and no real effort put towards resolving my issue. I felt that I had been extremely patient with this company and my many calls for a resolution should have been documented. I am highly displeased with my experience with Gamestop and will never place an order with them again. I also highly recommend other customers to not waste your time or money with them and have your needs serviced elsewhere! Good riddance to Gamestop. read more

This review is for GameStop.com as they don't post an address and I can understand why. Their business practices leave much to be desired. Their customer service reps are both misinformed and have no knowledge of their own business or the way things are done. They claim preorders don't get charged until shipped yet the money is removed from your account 6 days prior to shipping the product. I don't know what world they live in but around here if your money is removed from the account whether it's cleared or on hold it's as good as gone. I preorder items frequently and it's very unprofessional when they cancel the order or tie up your money with their supposed processing procedure only to find out after the item is no longer available that you won't be receiving it. Many times I've waited for hard to find items I've preordered months in advance only to be disappointed by the fact that I put my trust a company that can't follow through with the order. What makes matters worse is when you call customer service to find out why they have the nerve to either give you a lame excuse or just straight out lie and say the item was never released when every other site has the exact same item for sale. Sometimes even GameStop exclusives which were "never" released pop up on other sites. It's easy to see why they're going out of business because these types of poor business practices only put them one step closer to the grave. Blaming EA for losing sales a few years ago was a joke and just shows how desperate they were to make excuses for their lack of skills to keep the company afloat. Just this week it was announced the company is looking for a buyer, good luck with that you'd have to be willing to throw your investment in the trash with their record. So buyer beware if there's something you really want I'd suggest looking elsewhere for the item where you have a better chance of actually getting it. read more

DON'T PURCHASE ANY THING FROM THIS COMPANY. My experience with GameStop is similar to Michelle D. I pre-ordered 2 Nintendo Games in May, 2014 for my grandsons. GameStop never processed my order when the game was available on Oct. 2, 2014. After many calls and 2 disappointed grandsons, I PURCHASED THE GAMES FROM AMAZON FOR LESS MONEY WITH FREE SHIPPING. They have MORONS running this company. read more