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    Gamestop

    Gamestop

    2.3(3 reviews)
    8.7 mi

    First timer at this GameStop location…read more Turns out, this is one of the biggest, nicest GameStops we have been too. We called ahead and they had the game we were looking for, so we took the drive to Gainesville. They are located in a strip mall (i believe near a walmart). The staff was knowledgeable, friendly and busy. My teenage son even said "hey, this store is nice mom!! ". We had fun walking around shopping (video games for every system, t-shirts, collectibles, Pokemon and Yugioh cards), stuffed animals, etc. etc. Check it out, its a very nice clean fun store!

    I Walked in with a simple question in mind, "Are you currently taking PS5 preorders" as I walked…read morein, a employee named Brain, behind the register and face shield asked if I had a Mask, I stated "oh sorry I forgot, I have one in the car, standing at the entrance, I said I'm not looking to shop around, I just had a quick question, so are you guys currently accepting PS5 preorders, Brain said Facemask, I said I understand I'll get one it was a quick question, brain kept only saying face mask, face mask , over and over even cutting me off multiple times mid sentence and even raising his voice over mine, just to repeat face mask. I work it a place where facemask are also required , but we greet the customer at a safe distance , acknowledge that we can help them, and then ask politely ask if they can wear a face mask, if they have a question instead of trying to look around, we quickly answer it so we and the customer can move forward, Brain was extremely rude, and used this situation as a power trip, He needs to be properly trained on how to handle customer interactions in regards to policy around face masks, like kindly setting expectations, acknowledging request , sympathizing , and Strategically preventing escalations. To prevent escalations or portraying the sense of rudeness , he could have answered and can continue assisting me after I get a face mask and state "but in regards to you question yes or no". Following this interaction I got my face mask from my car and I came back in just for him to answer in 1 quick word, NO. Very unprofessional and irritating interaction, with this employee, other interactions with other employee's here before have been great, and kind, just not with brain.

    Gamestop - videoandgames - Updated May 2026

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