Great staff. Various hobbies you can start.. everything from RC AIRCRAFT. BOATS, TRUCKS,CARS…read more Plastic models from 1/700 to 1/350 military ships aircraft.. big as 1/45.. Various trains from "N" scale, and up. Toys and figurines, buildings. They also give advise to look for options on projects.. Pricing within reason to other stores on and off the internet. If

I've made multiple high-value purchases at Hobby Town, Bear, Delaware and unfortunately, my…read moreexperience with their customer service has consistently been disappointing. If you're just looking to walk in, make a purchase, and leave without any interaction, this store might meet your expectations. However, if you're new to a hobby, have questions, or are hoping for a knowledgeable and engaging conversation, this is not the place to go. The staff come across as disengaged and uninterested in helping customers. Interactions feel transactional at best--once the purchase is complete, they quickly disappear into the back room. There's little to no effort to build rapport, offer guidance, or provide a welcoming environment. What's even more frustrating is that even basic questions over the phone are often met with vague or unclear responses. For a specialty hobby store, you would expect a higher level of product knowledge and customer support. It's extremely frustrating to spend any amount of money--especially significant amounts--with a business and not receive a basic level of customer service. The owner of this location should seriously evaluate both their hiring practices and overall customer service approach. While this may be a smaller operation, that's even more reason to focus on creating a strong, customer-friendly experience. At a minimum, the staff would benefit from retraining in the fundamentals of customer service and customer engagement. They have a great selection of hobby items, which is the only reason I give 2 stars. I will probably make the rest of my purchases online and with another hobby shop. This is unfortunate because they are local and have a good selection. Guys get your act together!! This is for everyone except the heavy-set guy with the beard. Sorry I don't know your name. This is another reason customer service training is paramount. Everyone walking in should know the names of the employees. I have spent well over $3000 in this store in less than 4 months, and they won't see another cent from me.

John and Bruce are fantastic! I recently got into sports cards and they are a wealth of knowledge…read morethat has helped me tremendously. They also have a wide selection to choose from. If you are driving though or even on I95... get off the 273 exit and you are there. You will not be disappointed!! Great guys and a great selection.

This store is awesome with great customer service and the best selection of cards and product.read more

Went in looking for a gift for my friend's birthday and he really likes Rem. I went around and…read morethought the place was very cute inside, reminded me of being at a con and it was a booth there. Good selection of items and some I believe were house made. They had a good selection of Rem figures and I bought a good one for my friend.

Bought some blind boxes the other day and when I opened them realized they were all bootleg…read more Contacted the owner for a refund and while the owner apologized, they were sorry that I was unhappy with my purchase rather than apologizing for selling me bootlegged merchandise. Apparently the store doesn't give cash refunds so I was stuck returning my figures for store credit. Added photos of the blind boxes I purchased since there's some question to the legitimately of my claim. When I went back in took a closer look at a lot of the merchandise and the majority is either unlicensed or straight up bootleg. Do not buy blind boxes, figmas, or nendoroids from this store. The quickest way to tell if what they're selling you is legit or not is to look for a holographic sticker, usually of the anime company that's putting out the fig (i.e. Sailor Moon, One Piece, boxes should have a toei animation sticker.) Other items like banks and wallets are just such low quality you know they're unofficial. The store itself feels more like a middle school anime club than an actual store. The kid working was playing a card game the whole time and I had to interrupt his game in order to get checked out. The sign for their yaoi section includes a rape joke and is disgustingly homophobic. Update: Really uncomfortable that the employees have been openly talking about me to the point where another reviewer can name the day I came in. Also, to address the kid saying everything is imported straight from Japan, the owner states that she gets most of her merchandise from AAAanime. Which is based in California so you don't know what you're talking about. Secondly, Goodsmile lists it's partners on it's website http://partner.goodsmile.info/support/eng/partnershops/ AAAanime is not on the list.

I ordered an RSP1A SDR play. I received my order extremely fast. These guys have a bunch of stuff…read morefor a good price

i bought a 1 dr-138s alinco radio. the mic was damaged on arrival.i called the 1509 n dupont hwy…read moreste 7, new castle, de 19720 (302) 322-7092. was to return it. i did and they not refunded any my money. ronald boxed radio up sent the radio to an address that wasnt even this transaction.radio had never been hooked up. now in limbo a 200.00 radio that i dont have. the wont make it right. seems oddddddd . scam alert

Awesome shop, my son loves it here! They're very reasonable and always willing to make a deal…read more They're hooked my son up with a free Pokémon pack after making a few deals. Definitely worth stopping by and checking them out!

From the owner: Great selection of Sports and Pokemon cards, vintage to ultra modern. We also carry a wide variety…read moreof TCG including Magic, Lorcanca and Yugioh.

Very helpful clerk who is clearly bored and looking to engage the shoppers with her knowlege and…read moreability to demonstrate all of the games in the store. Good place for gifts for those looking to challenge themselves in an offline manner. I thought the Solitaire Chess was particularly interesting. As well, different and unique board games if you're looking to step out of the Charades, Pictionary and Scattergories to something different. Fun!