No one answers the phone. Tried calling 4 days in a row and not once did I get an answer. The automated voice always says the employees are "too busy" and it auto hangs up. read more

Went in to find they had the game I wanted brand new but at used prices. So that was cool. Decent service, but the store feels really empty. read more

I've been coming to this store for years with my kids and the team that they had up until a year ago was friend, personable, and extremely helpful to the point that I would make purchases from this store even if I could find the item cheaper elsewhere. They've switched out their entire staff and it's not that way anymore. They're not personable and act very aloof like you're the one disturbing them. Wish they'd hire back the old crew. An addition: I just went in there as they have a steam deck on display in the used console case. Asked the guy behind the counter how much it was. He said it was "either $300 or $500 depending on the memory install". So I asked which was it? He said "well to find out we'd have to take it out and charge it and it's very complicated. I'm sorry but at least you know it's here." He just didn't want to be bothered. They need to call back the old crew with a huge raise in salary. This store is now such a joke. read more

Took post off? Guy in store refused to answer questions, refused to show us products. Began sweating, was short with us and mentioned a Game Stop robbed not long before our visit where a car crashed a window and took items. Then mentioned items I inquired about were 'locked up' and he can't show to us. Totally RACIST!! I went to different store, got solid advice and taken seriously with redirect, and bought the $600 Xbox same night. Racism is bad for economics -' no one taught you all that yet?! read more

Ever since previous manager left, this GameStop has been atrocious. Nobody knows what going on in the store, nobody answers the phone, nobody has Knowledge on the OS, they don't assist you . Or if the worst places to go to. read more

If you are going here for Pokémon, don't. Got 2 packs worth $77. Both were re sealed, it was super obvious. They had finger prints, super easy to open it and 2 packs had more then 10 cards, several decks didn't even have halos. It's so obvious. 2 different packs and nothing put trainer halos. I'm pretty sure the employees do this, what a rip off . read more

Bruh how do you close a whole store from 6:12- 7:12pm & not mention it on the phone when I say I'm coming to pick up a game. F*** you guys !

Great costumer service! Wide selections! Always happy to shop there! My kids love to go shop there it's Like a treat to them! They may try play some games walk around the stores looking at a favorite toys, like Pokémon poppy playtime and more! You would not leave that store disappointed! read more

I purchased a controller for my son that was literally just turned on and not even used. He threw a fit because he wanted a different color so of course my husband ran out to the store to quiet him. I goto the Levittown location 3 days later where I tried to return the controller. I spoke with Greg who spoke to me so rudely and said he can not return this item because it is no longer new. I explained my situation that it was only turned on and he disgustingly said, "this item is no longer new how do you expect to return it. Where can you return an item that is no longer new?" Well Greg, everywhere! Within 7 days you can get a refund almost anywhere. He was rude, undermining and I was so insulted with the way he spoke to me. I left and called the corporate office who directed me to goto another location to return it. So I had to drive out of my way to return this item and with no questions or problems, I received a full refund. Unbelievable. read more

Ordered a game in store on 12/4. Was told should get it in a few days. The delivery date keeps getting pushed back, now it's after Christmas on the 29th. Staff told me it was in stock for delivery, they just didn't have it in the store. Every time I try to call either no one answers or it picks up and hangs up immediately. Guess I'll be making a trip over there... read more

Great little location of game stop. Stopped by on a Sunday before they opened and they actually let me in to get my copy of halo 5. Looked like they were having a staff meeting but they said to come on in. Staff was friendly and helpful, and had me on my way! Highly recommend this location and will be back! read more

I have come to the conclusion that Game Stop and myself are not suitable for each other and therefore tonight was my final trip to this store. I honestly can't think of one time I've made a purchase that I haven't made a return trip back because of some problem I had with the merchandise. There are several but I'll just list a couple that stand out the most for me: 1. Purchase of a New Nintendo DS game - I thought that by purchasing a game New vs. Used, this would mean that it was never played by anyone else except for myself, right?? I get home, my Daughter is thrilled to have this game, she turns it on and next thing I hear is "Mommy, who is Jonathan?" I couldn't believe it, I paid for a new game and they gave me Jonathan's. Outcome: Drove back, confronted the Manager (inconceivable how someone could make as bad a mistake as this), apology, apology, Clerks error, got my New game and I have a very Happy Child!! 2. I decided the next DS game I purchased would be used because I kind of liked the idea that the game could be exchanged for a different game if unhappy, no questions asked. Perfect for me since my kids get so tired of things after playing with them a few times anyway. Also, this way they could constantly try new games. So, a few weeks later, I purchase this New-Used game, my Daughter is attempting to play it and the game keeps freezing up. Outcome: Drove back, totally disgusted, confronted a different Manager, more apologies, test out another New-Used game (same type) and it works. Happy Child again. 3. Purchase of New WII game - Samba De Amigo. Suppose to be similar to another dancing game but you put the controller's into these Maraca's and dance around with them. Pay for game and also for the Maraca's (sold separately) since you need both. A little expensive but they all are. Both are purchased "New". Game seems ok, open up the box of the Maraca's, one is fine, the other has a cracked handle. Outcome - Drove back, confronted a Manager and got my money back!! I've purchased various merchandise from other Game Stop stores but mostly good experiences there. For me, all my problems stem from this one particular store. I can't understand it and honestly, I really don't want to. Maybe the Warehouse they deal with just supplies them with the bottom of the barrel products, maybe the staff is just inexperienced/careless and forgets to test out the New-Used games to make sure they work before putting them out for sale or maybe I'm not just not meant to shop at Game Stop. Whatever the maybe is, sorry but this relationship is officially over!! read more

I'm not a gamer, just a mom looking for a deal on used games for my kid. Everyone is always super friendly and nice and I don't feel out of place. read more

Game stop is a ok store to me, when I buy video games I always go to bestbuy. But the reason I giving this gamespot 4 stars is due to the really good customer service I received at this particular one. I found the staff to be help and polite which is not a common thing for most game stops I go to Grade: B read more

This GAMESTOP location used 2 be great back in the day...now they have this guy name Greg who isn't honest, can't tell if the store is in collusion with him but he likes 2 give u less money 4 an item if u decide 2 sell. It's called rip off,go 2 another store and u could tell the difference. I caught him lying to me I think the store know about him, but refuse to do anything. That's why I think there's a collusion going on, please go else where. read more

Worst place my shipment only bin waiting 3weeks when they said only one week now it's 2 day shipping still not here rude too done with GameStop read more

The people working here not only don't know what they are doing in a job as simple as being a Gamestop employee, but they are also the most rude individuals you can encounter. Go to any other gaming store & save yourself frustration. read more

Whenever I have a game to trade in or a console I'll go to these guys!! The trade in price is somewhat questionable at times, but I don't believe that these guys get much say in what they offer, I'm sure they are just the bearer of bad news to corporate decisions on what to offer!! They always have top titles and every game you could think of!! Their customer service is really good!! read more

Besides one of the employees talking down to me, my transaction went quickly and smoothly here. Wish that next time I go, I don't have a rude employee unnecessarily speaking to me in a rude tone. read more

I would like to say what a peace a sh@t of service they have, I went in there for them to test a Xbox power brick, they gave me the quickest NO WE CANT HELP YOU WITH THAT. How hard is it to swap out a power supply. The fact that they didn't even want to try to make the sale or go out there way for 3 min MAX PISSED ME OFF. I'm glad the game stop at east meadow closed!!!! Never going back make to them POS AGAIN. read more

Horrible customer relations! When did talking down to people become ok. Sorry I don't sit in my moms basement and play video games. No class ! read more