The best Escape room in San Francisco! So immersive and fun!…read moreWe took the family and everyone enjoyed it (although not the most interesting for very young kids). I'd say the Edison room is my favorite so far. The thoughtfulness in clues and gags are amazing!! You really get what you pay for here- it is expensive for what it is but the level of detail has far surpassed other escape rooms I've seen. A+ for the props department!

Very concerning experience…read more (Understandable) We visited Palace Games recently and were instructed by staff to place all personal belongings in a designated basket area before entering the game. The basket was located outside of the game room and remained out of our sight for the entire duration (~2 hours). (Incident) After the game, we discovered that a wallet valued at $1000+ (including cash and multiple cards such as ID and credit cards) was missing. Based on the noticeable weight difference before and after, we were able to reasonably determine that the item went missing during the game time. (Their Action) We requested assistance immediately and asked to review surveillance footage. Initially, we were told that the footage would need to be "retrieved through a third-party vendor" and that we would be contacted later -- however, no one followed up. The following day, after multiple attempts to reach them, we were informed that the "vendor was unavailable (PTO) "and the footage could not be accessed at this point. Later, a manager called and stated that there is no recording at all (⁉), only live monitoring on site. When we asked for confirmation of this and whether we could document the conversation, the call was abruptly ended Subsequent attempts to follow up have gone unanswered. Additionally, on the game day, we felt rushed to leave immediately after the game ended, even though our scheduled end time was 4:00 PM and it was only around 3:45 PM at that point. This made it more difficult to properly check our belongings around the game area. We followed all instructions provided by staff, yet there appears to be no secure storage, no accessible review process, and no clear accountability when something goes wrong. Their responses were inconsistent and changed over time. the incident has NOT yet been addressed at this point. We are sharing this experience for transparency regarding how personal belongings are handled and how incidents are addressed. Update: The owner has reached out to us, apologized, and showed us the available surveillance footage. The footage only covers the lobby and hallway areas and does not include the room where personal belongings are placed, so it was not possible to determine what happened. We appreciate the follow-up and the owner's sincere attitude. However, this situation highlights that the designated storage area for customer belongings currently has no surveillance coverage or secure storage. We hope additional measures (such as lockers or better monitoring) can be implemented in the future to prevent similar incidents. While we acknowledge their efforts to address the situation, we are keeping our original rating to reflect our experience.

Good escape room in Napa…read more Located in a strip mall the Grape escape is easy to spot. There's plenty of parking around. Staff here is super friendly and helpful. We had a booking issue and the staff helped us out and offered a significant discount. In the room itself the GM was attentive and helpful. We tried two rooms (Temple of Razum and the witches one). I'd say both are closer to old school rooms with only sparing using of technology. Puzzles mostly make sense, there was one in each room that we'd never have solved without help. The rooms were mostly linear so better for smaller groups. We did it with two people and enjoyed it quite a bit. If you're looking for something to do in Napa these rooms are great.

We had an amazing time! My brother and I did 2 rooms, one with just him (Temple of Razum) and me…read moreand then another with our cousins (Kraken Casino). The staff are super friendly and we loved our Game Master Lizette(might be spelling it wrong). The rooms were intricate and challenging and I enjoyed all the details! I would love to come back and play other rooms they offer! The only thing that bummed me out was the pricing. my brother and I prefer to play in smaller groups so the price of just the 2 of us was kind of steep.

This was a really fun experience, but also really hard! We did the Pirate level, although the hard…read morelevel warning was there it seemed the most intriguing story line to us, so we went for it. There were 4 adults, and we still did not win! This was also all of our first experiences with an escape room though, so next time we'll know more of what to expect I suppose. Our guide was super friendly and kind. He was a good sport putting up with us as well.

Easy to find this place & plenty of parking. Customer service was top notch! Laura was very…read morewelcoming and had our group do some puzzles while we were waiting for our last team member. Our group did the easiest room which was the Gingerbread Cottage. If you've done plenty of escape rooms, do the harder ones. We would have escaped at an earlier time, but our lock was stuck! We knew the answer, but the lock wouldn't budge. We remembered the rule that if you can't move it with a pinky, then don't force it. Our friend had to twist it hard to separate the parts that were stuck. It's okay. We escaped and our group had fun!

We chose Code Zone for our first escape room experience & I'm so happy we did! We chose the pirate…read moreroom that has a difficulty level of 8/10. We were a group of 4 & had so much fun! The space is nice & clean, staff are helpful & friendly & very accommodating the online reservations are easy to navigate &, in our case, we made an error in our booking so we sent an email to get it corrected & we received a response within 24 hours -- excellent customer service! After this experience, we'll definitely be doing more escape rooms they're so much fun!

My first escape room experience, I loved it! The location is great for dinning out before or…read moreafterwards. The customer service was good. I highly recommend.

So fun and unique. Came here with someone I was meeting for the first time and we had a blast…read more Games were a good mix of mental and physical. Lots of figuring things out and collaborating. We sucked but took it in stride and still had a really good. Currently there are 6 gaming rooms, though more rooms are in the works. The games offered in each room change depending on how many people are in your group. And there are different levels, so once you beat the game, you can return to the same room to advance to the next level. If you fail, you leave the room for it to reset and then can return to try again as many times as you want. I'd never done escape rooms or anything like this, and was really impressed at the sophistication and technology. You get 1 hour and 45 minutes to play, and time flies fast. Came on a Friday night at 8pm and there were only about 2 other groups. Free parking in lot. The man showing us around (Tim?) was really nice. Overall a great experience to try. I'll be back with other friends for sure.

Came here with my family of 4 (2 teens), and we had a blast. We enjoy games, puzzles and escape…read morerooms, so this seemed up our alley while still being something "different" that we've never done before. We beat at least level 1 on all the rooms except one--the marble contraption. I enjoyed that there was a good mix of skills required in each of the rooms. Some of the physical ones really tired me out! I think this would be a good birthday party activity for 7/8th grade kids and above, as long as they're semi-mature and the type of kids that enjoy puzzles.

The games are so fun!! We were here from out of town and we loved it so much that we went back…read moreagain 2 days later lol. Without giving away anything, I felt like this escape room had the right amount of challenge and good story lines compared to your average escape rooms. People working there LOVED working there which made it more enjoyable for us!

Fun game (we did the school house one). Started on time, places to store your stuff, fun surprises…read morein the game. The only thing I would say is that since these games are collaborative it can be either really fun OR really awkward being put with other people/groups. My group of 6 got paired with another group of 4 and the other group sometimes were really adamant about doing things certain ways (not always right...). Maybe consider asking buying out the game to make it private if you want more control over your game.

We hosted a corporate event with Escape This Truck and it was awesome! Greg is responsive, helpful,…read morefun, and so easy to work with. My entire team had so much fun and although the escape room was challenging it wasn't frustrating - he knew when to provide clues and when to let us struggle. It was so much fun!!!

What a unique and fun way to celebrate a birthday. Escape This Truck really elevated our birthday…read moregame! Greg hosted our 11 and 12 year old guests who had a blast solving the escape truck clues. The kids started with a pregame puzzle followed by a backstory of the mission. It was never a dull moment. Greg was also quick to respond and easy to work with. We highly recommend this cool experience.

I played Ghost Patrol with a group of four and we had a really fun time! The theming was well-done…read moreand the puzzles were fair but had enough challenge to them. Paul was a friendly and helpful host who made us feel very welcome. We were there for my friend's birthday and were very charmed by the special ways the ghost celebrated! There is garage parking for the room that is about a block from the building. You could also walk to one of the nearby restaurants or bars before/after your experience to make a whole fun night of it. I would recommend a smaller group for enthusiasts/adults-only teams, we escaped in about an hour without hints. We aren't the most frequent escape room players but love a good puzzle.

Absolutely fantastic room. Challenging puzzles, storyline, and immersion. A little bit on the…read morepricier side, but well worth it. Large enough space to warrant the 4-5 person team, even though we typically prefer to play with just 2. Without giving anything away, the challenges might be a little "mechanical puzzle" heavy for the average escape room player, but it's an aspect we really enjoyed. The room is already very polished. However, if I had one suggestion, it would perhaps be to add something that requires you to "know the ghost's story" before completing the final step(s). We recognized the story afterwards, but it would have been cool if there was a step that required it, or perhaps some way to acknowledge the story's conclusion.

EXCELLENT Escape Room! Oh What Fun!!!…read more We had an amazing time tackling the Heist escape room in Fremont, CA! Here's a tip: bring a diverse group of people for a mix of strengths, arrive early, and split up into smaller teams to cover more ground. We had ages from 11 - 70 years old. The challenge was real--we needed quite a few clues--but thanks to great teamwork and asking for help when we needed it, we managed to escape!!! Big thanks to Kevin for making it such a memorable adventure!

First went to this escape room in 2021. Mechanics, storyline, interactiveness, and production was…read moreall great and fun to do with a large group of maybe 8 and under. This was one of the first escape rooms I did with a live actor and that was a game changer at the time a few years back. Most people find this escape room by word of mouth or via Yelp, and they seem to be doing well as far as I've heard. Definitely try this escape room if you're an enthusiast. It was fun and one of a must-add to your Morty list! Just keep in mind, the location of this escape room can seem kind of sketchy driving up to it, but don't worry - there's actually an escape room there, lol.