Not a happy customer. Discussed scope with owner, Danielle, on the phone before booking (2000 sf…read morehouse, 3 Bed, 2.5 baths inhabited by 2 tidy adults.) She didn't express any concern about her team being able to complete the work within the 8 hours purchased (I understood the 2 people, 4 hour deal), even though I emphasized there was a recent bath remodel resulting in a lot of construction dust. This was just a house cleaning, not a "spring cleaning or move out or anything crazy - it would take ME alone maybe 4 hours. Bottom line, the two women who showed on time up did not finish the house in the 4 hours (they didn't dust or vac the formal living room or dining room, and did a spotty job in some other areas). I discussed it with the owner who said I could pay for more time - I said no, because they'd done a spotty job already. She wanted me to be satisfied, and offered to come by to correct their misses (not to finish the work they didn't get to), but apparently she couldn't find time within the next few days, as I haven't heard from her again. Bottom line, these women worked 4 hours straight but I can't figure out on what! They absolutely spent too long on certain things like the bathrooms - 1 was brand new and cleaned 2 days before, the other is a small 42 sf bath with only a shower. 2 yrs old and pristine. I believe they spent an hour each on those alone, and still didn't get under the vanity to vac the hair/retrieve dropped q-tips. The bedrooms were basic dust/vac jobs - can't take more than 20 min each, even if there's more dust than normal. A swipe is a swipe, with a cloth or a vac. Even at that, there were a lot of misses (bases of floor lamps, heat registers, etc.). Good job in the kitchen although not happy to hear they used lysol on the (sealed) granite, and needed my granite cleaner to do the after cleanup. Just an overall unsatisfactory experience.

Absolutely never ever use Glass Slipper for cleaning your house. I have never had a worse…read moreexperience with any service. My husband and I bought a house and wanted to treat ourselves to a professional deep cleaning before moving in. We have had some recommendations from co-workers but unfortunately they were not able to fit us in their schedule in the week before the move-in. Since we wanted the place to be cleaned before our furniture is in, we went with Glass Slipper because they had an opening. Our house is four bedrooms, all hard wood floors/tiles, no carpets. I called Danielle, and her first estimate for a deep clean with windows and walls was way beyond our price limit at above $800. I asked for a quote minus the walls and windows and it came to $400. While still being extremely high, we agreed to proceed to make sure that the house is clean for the move-in. The cleaners came on the day we were not in the house since that was a week when we were not living there yet. The money came out of PayPal before the cleaners got there and Danielle sent a confirmation when the cleaning was complete. On the move-in day, we had the movers coming in and out and were not thinking to go through the whole house inspecting every corner. We simply trusted that since we paid for the professional deep cleaning and certainly paid the price for such, there was no need to do so. But we were wrong. The day after the move-in as we started unpacking the kitchen, we noticed that most of the cabinets were not even as much as opened to be cleaned. There was sticky food residue left-over from the previous owners in some cabinets, and thick layers of dust in others. At the same time, as we took a look at baseboards, there was dirt and cobwebs. As we were walking around the house, our socks got pitch black. It became evident that the floors were never cleaned. They may have been lightly vacuumed at most, but certainly never cleaned. At this point we called Danielle and she suggested that she sends back her crew the following weekend for a couple of hours. As the days went by leading up to that Saturday when the cleaners were scheduled to come back my allergies started to get really bad. Then, we discovered that the couch, one of the very few pieces of the furniture in the house, was never moved to clean under. We kept on seeing more and more shortcomings of the service paid for. On Saturday when the cleaning crew showed up, they asked which cabinets needed to be redone and which baseboards. I explained to them that the house was never deep-cleaned and that I expect that the cleaning is redone. The crew person then called Danielle and put her on the phone with me. Danielle started arguing with me, telling me that just because the house was not cleaned to my standard that doesn't mean that the crew will be doing a redo. She said that they will take care of the couple of cabinets and some baseboards. I told her about what I discovered behind the couch and that it was never moved to clean behind it. Danielle insisted that not only was behind the couch cleaned but she vowed that she was there to witness it and that her crew was on their hands and knees. I took pictures of what was left behind the couch after the deep clean. And also what was under one of the beds in the upstairs bedroom. I am absolutely disappointed in the service and I believe we were taken advantage of. One thing to note, the house was empty (outside of one couch, one bedframe, and a dining room table). All hardwood floors and the previous owners left the place in a very decent sweep clean condition. It was not a difficult task to clean the place and for $400 I would expect not having to argue my way through with Danielle. The re-do cleaning was indeed a couple of hours and did not address most of the shortcomings of the service. I would not recommend this service to anyone.

Missy and her team really helped me out of a terrible jam. I hired Home in Hand to help me with my…read morecleaning services with three Airbnb units. The whole team does an amazing job, but this one particular guest made a terrible mess of the unit. They made stains all over the beige upholstery as well as the wool oriental rug. They left stickers everywhere. They didn't take out the trash. They left dirty dishes, and pots and pans. Stains on the sheets. It was just terrible. They didn't follow any of the House rules and I had somebody checking in the very next day. They went so far above and beyond worked an extra five hours to complete the cleaning and get everything taken care of spic and span and perfect so when the new guests checked in the next day, there were no troubles at all and they were very happy with everything. They truly saved me from a terrible jam and I would recommend them to anyone!

The Good---the actual cleaners are capable and good at what they do. In a span of a few months, we…read morehad two cleaners and both did a good. The Bad---Missy charges more than almost anyone else in Concord. So unless you can afford super high prices, shop around. Almost everyone else charges less. The Ugly---Missy sends out automated messages a day or so before your scheduled cleaning, communicating a clear 30 minute arrival window. While this worked well for a few months, lately Missy's cleaners have failed to show up---either at ALL or ON TIME. That wouldn't be so bad if---Missy had had the courtesy to contact us, her customers, simply alerting us that the scheduled cleaner wasn't going to show up. But no, there was NOTHING, which caused us to waste time on several cleaning days. To make matters worse, Missy refused to acknowledge the 30 minute windows she provided in her own text messages, as if they don't even exist. Instead, she clung to some arcane language in her invoices, language that she claimed to provide 1 hour arrival windows. Missy literally contradicted her own written promises to customers......and WORST OF ALL, when I pointed this out to her (politely at first) she fired me---as a customer, because she didn't like "the tone" of my text response! Bottom line---Missy is a lousy businessperson. While her cleaners are good at what they do, Missy makes promises she cannot keep (like arrival times) and then she has the nerve to blame you, the customer, for calling her out for this unprofessional behavior. STAY AWAY from Home in Hand, unless you don't mind cleaners not showing up, or getting rude and unprofessional customer service from Missy.

He came out to do a garage apartment for me that consisted of a bedroom, closet, and two area rugs…read more They all look brand new now. He was super nice and did a fantastic job. Highly recommend him. The price was very fair for the job.

The owner operator of this company is very helpful, efficient and a great value at this price…read morepoint. Would definitely do business with him again.

Super professional and catered to all of our wants. Heather was absolutely terrific. She did…read moreeverything we wanted and more! She even cleaned our microwave, which we didn't ask for. She was great with our daughter too, which was a sigh of relief. 10/10 would recommend.

Braden Laurion and his team at "Make it Pretty Painting" are first-class professionals, and…read moredemonstrate genuine care for their work. The photos below show tht after many years of neglect on my part, they have "made my house pretty," including the thoughtful touch-up of our Camp Sign. Braden is a rare find these days --smart, honest, ethical, and truly dependable. His attention to detail and integrity shine through. A consummate professional who treats your home with care and respect.

Oh, my....I don't think our home has ever been so clean. Kelsey is the most efficient house…read morecleaner we have EVER had. So many areas I had never even expected before... I've been aware of areas I'd hoped would be cleaner in the past, but maybe okay if my cleaner didn't do them, like behind toilets, bookshelves, etc., but she did them without me TELLING her to do (which I just CAN'T do - I guess I expect my cleaner to read my mind?). She didn't "dust" with a duster (which just spreads the dust around), but Pledged. She's a keeper.

We recently had our house & garage stained by Pitbull Painters. They did a first rate, quality…read morejob!!! The crew arrived promptly each day with a full complement of equipment and painters with a great work ethic. They did a thorough and very professional job and we are more than pleased with the result!!! Highly recommend them. You will NOT be disappointed. I'm sure their work added to the value of our home.

These guys are EXCELLENT! They went above and beyond what was expected. They were clean and…read moreprofessional and the job came out under the quote. Could not be more pleased with our interaction. I spoke with 3 other contractors but I knew I would be choosing Pitbull after speaking with them. These guys are the Top Dogs for a reason! AAA+

Jacob came and did a deep clean of the floor for me. Was very professional and definitely worth…read morethe money!