Great place - Reasonable, Honest, excellent home town…read moresmaller car repair shop I asked the mechanic about my car problem, I got a few ways he can repair it... I'm happy Rich's retains that 'garage charm' after Rich left. I hope he's enjoying a nice retirement life, he deserves it!

Best independent shop I've come across. I was in the area looking at a used car from a local…read moredealership, and called this place to see if they could look over the car for me. They gave me a next-day appointment, went through the car thoroughly, including putting it up on a lift, pointed out various things of interest, and gave me an honest assessment of the vehicle. You can tell he has a clean, organized repair shop, is knowledgeable, and is someone you can be confident in for any repair you may need. Cannot recommend Rich's Citgo enough!

Our neighbor recommended Ron's to us, and I too recommend Ron's to you! I got my car back from…read moreRon's in a timely manner, busy as the place was. We were left with no mysteries or mystery costs, and I know we will definitely call him again. Speaking of calling him, it's nice that Ron himself answered the phone and personally called us back each time we spoke.

Excellent service at reasonable prices. Ron always fully explains what is needed and probably more…read moreimportantly what you can hold off on doing. Honest car repair.

I managed to forget my emissions re-test papers, ugh, and I couldn't remember the part my husband…read morereplaced before the retest, but Justin was kind enough to look up my vehicle history, which also gave me an extra minute to text my husband to remember that replacement part. An extra minute or two for him saved me at least fifteen minutes. Very kind! I was more annoyed at myself for forgetting the papers than they were. It was nice talking to the pleasant staff during my wait, which was twenty minutes or less, and I still appreciate that I did not get an (admittedly deserved) eye roll for arriving at their shop unprepared. Hooray, my car passed too! Thanks Kensington Auto Repair. :)

Actually yes - I've been to many businesses where if there isn't a problem then they wouldn't…read morecharge me. There wasn't a problem with my car. I could've went to Shearer Honda where they even said they would've checked the tires and pressure for free and reset the TPMS light no charge. That's what a real business does because they aren't greedy. You want to talk about slander and vulgarity? As soon as you told your "employees" to stonewall me, you answered the phone screaming at me. It's your loss because I will never recommend your business to anyone and you reap what you sow. You seem to have a lot of bad reviews so I think you have a problem mentally.

Earlier this year, my 2016 Acura RDX was over 90K miles, and I started looking for a place that…read morecould replace my timing belt when the time came. I called a number of places, but none of them wowed me. A friend who's only owned Acuras and Hondas recommended I call Absolute. As it happened, my front end started clunking suddenly, and I suspected it might have to do with the CV joints or something similar. I made an appointment after talking with Travis and brought the car in. Since I was traveling for a few days then undergoing some surgery which would incapacitate me for a few more, I asked Travis to diagnose / fix the front end and do the timing belt, too, since I wasn't going to use it for a while. And he had the flexibility to work on it as their schedule allowed over about 10 days. I picked it up, and it felt solid again. It wasn't a CV joint but sway bar links, and Travis explained that they use a considerably less expensive part than Acura OEM, but it's the same quality. I really appreciated that. I don't know that I've been excited by a car repair before, but this felt very different to me, and I sincerely appreciated what they did.

I was referred to Carl by my son in law to buy a used car. I was looking for a Honda CRV and I…read morehaven't bought a car in many years. Carl was awesome! He took me for a test drive, explained everything to me. Then Julie in the office god bless her for having the patience of a saint with me. When it was time to pick up my car, Carl went through everything with me. Every inch of the car, and how to use all the features. I highly recommend these guys if you are looking for a used car. I will continue buying my cars from these guys as long as they are in business!

Came over to my place to do my brakes all around and showed me how the brakes I purchased were…read morewrong, and went to pick up the correct brakes for me and didn't charge me any more than what we agreed to. He did a great job and I would recommend him to anyone needing brakes, oil change, or other services

From the owner: We provide guaranteed automotive maintenance services at your home or office at your convenience…read more Why spend your day wait­ing around in a shop or deal­er­ship to have your vehicle ser­viced when the shop can come to you? We offer timely, neat, and courteous service, and will never upsell or charge more for parts than we get them for. Give our service a try, and you'll stay with us for years to come. If I take the time to read your inquiry and respond, please be courteous and respond to me. If I ask for more information to give you an accurate estimate on your repair, please provide it so that we can get you scheduled and back on the road again. Check our website for more information. We can also be reached by text at the number in our ad.

They gave an estimate that was very accurate. The work was on time and looks good. I'm very pleased.read more

Professional, friendly, very reasonable and incredible work. HIGHLY recommend them to anyone…read moreneeding body work. Nice quick service too.

CARS was very accommodating when I showed up despite not having an appointment scheduled and they…read moreprovided me with an oil change, tire pressure check, replacement cabin filter among other things. Mike was very patient and provided great service, explaining things in great detail that I was never told before, including car dealership scams and how to deal with a broken low tire pressure light. I will definitely be coming back to CARS every 6 months from now on for routine checkups

I needed a quick plug in a flat tire... although they were very busy they took me in right away and…read moretreated me like I was a long time regular customer. Very professional - did a great job and now I'm considering using them for all my car repair needs. I highly recommend C.A.R.S.

Spoke with a nice guy in dispatch to remove my old car without tearing up the lawn too much…read more Vinny came out and was very nice, professional and completed the job efficiently. Highly recommend to others if service required.

A friended car had been towed and we were told to go to D&L at 1219 Berlin Turnpike in Berlin CT. I…read morewasn't sure if anyone was in the office as it was past regular business hours. I pulled up in front of a truck that was running but didn't see a driver and i wanted to be sure i was close to the office so to be sure someone was there I pulled in front of the truck. A horn honked and I was trying to shift my car into gear when a lame loudmouth person, who looked like he hadn't had a bath in a month, pounded on my window yelling obscenities at me. As I yelled back that i was having issues, an old man came out like he was going to eat my car. Finally I got my car in gear and moved foreward into a stopping area, I call it that because it didn't look to me like a parking lot. I would NEVER do business with a company who talks to people like they did me that day. I WOULD NOT suggest you use them for towing or body repair. The wrecker looks nice but the people inside are not worth doing business with. Not sure id let them even wax my car.

I would not recommend this shop to anyone. Took a little over two months to fix my clutch. First…read moretime he replaced clutch only got 125 miles before it went again. Found out that the forks needed to be replaced but when he saw that they were worn while replacing the clutch never bothered to check to see if I wanted them replaced at the same time. Never followed up when he said he would. Communication is poor. Said I also needed to have my valve cover gasket replaced because of an oil leak. Finally got my car back and not even a few days later, noticed oil had leaked everywhere.

From the owner: Established in November 2023, Auto360usa,llc is a family-owned auto repair shop conveniently…read morelocated near the center of Berlin, Connecticut. We offer comprehensive automotive repair services, drawing on over 45 years of experience to get your car back on the road.