The customer service was very UNHELPFUL. I've never been to a wing snob, and the bombardment of…read moretheir menu was slightly overwhelming. The staff working were not helpful, rather, they were unwelcoming, and somewhat judgmental as they stared at me making my food decision. The staff need better training on customer satisfaction. Outside of that, I had high hopes for the Mac n cheese considering how much it was advertised. TERRIBLE. Have you ever had frozen pre-packaged Mac n cheese? I'm about 85% sure that was exactly what I was eating. The saving grace was the "awesome sauce" I had on the side. The garlic Parmesan wings were crispy and enjoyable, but lacked flavor. The sweet chili is a copy-cat Asian Zing from Buffalo Wild Wings. Personally, I don't think I'll be coming back to this wing location. I'd much rather go to a local Buffalo Wild Wings.

The customer service was great and the cooks did a great job cooking. Super helpful with…read morerecommendations and trying sauces out. Fries and chicken were cooked perfectly. Definitely give this place a try out if your craving some good fried chicken

I'm surprised this isn't rated higher. My family goes there often. We've always had excellent…read moreservice and good food. Their fried pickles appetizer is one of my favorites.

The atmosphere was pretty cool and the server we had was a hoot!…read more The food was great, as well! Loved the Smokey bones and the cornbread!

Hate to hand out one-star reviews, but this calls for one. Ordered burgers and sandwiches as a…read moretreat for my roommate, only for this location to completely drop the ball on every single option. First off, they kept stringing the driver along on when the food was going to be ready, and by the time it got out, it was all cold because of how long it was out. But it still got here, we were going to have a late dinner, but... instead of one of the sandwiches and the fried pickles, we got, instead... a note. "We're out of the Cuban. Please call blahblahblah. Sorry." My roommate has to be up in six hours for work, and you can't even just message the driver to have them tell us to pick something else or something? My roommate had to sacrifice her own dinner so the other could eat and I'm here scrambling to find her something hot and still open for delivery. Management was zero help- they immediately tried to chuck the Grubhub driver under the bus as "it's hard to get in contact with people who order about stuff like this and oftentimes the drivers end up dropping the orders because of it". You didn't even try, guys. You could have saved this with a text message or a phone call and you couldn't even do THAT. My roommate can't eat a "sorry" note, guys. After some talking, management authorized a full refund, which I suppose is the least they can do about this, and Grubhub also refunded the price of the sandwich and a five-dollar voucher for all the trouble. Do NOT order from this place. Save your time, your money, and your sanity. Go somewhere, anywhere else.

Trash food. Absolutely burned beyond recognition. Do not waste your money here. Guy Fieri would be…read moreashamed. Flavor Town went up in smoke on this one.

We were driving through the state and googled this place. Best decision ever to stop here! Great…read morefried fish (and chicken) and fries! Also loved the crab cakes! Staff was friendly!

My boyfriend insisted we drive over an hour to try this place and when i tell you we were NOT…read moredisappointed. We make a trip out there almost every month just to get Eastside because of how good it is. If you haven't tried it by now you're missing out!!

They have an interesting menu of Middle Eastern and hamburger joint items on their menu. Customers…read moreorder at the counter, and staff brings the food out to them. The dining area is small. I have been there twice with 6 or 7 other people and we took up most of the restaurant. I believe most of their business is takeout. The food comes out hot, fresh and delicious.

This unassuming place was some of the best food we've eaten in Lansing! We got the grilled lemon…read morechicken sandwich, which was juicy, zesty, and perfectly grilled. The crown classic burger was fantastic, especially with their house sauce on it. The fatoush Salad was topped with a house made dressing that was unlike any other fatoush salad dressings I've had. Creamy and filed with unique spices. We shared the Pina Colada smoothie which was also excellent - not too sweet which I appreciate in a smoothie.

The wings arrived disgusting. No sauce, no seasoning, no effort. The fries tasted really old, not…read morecold but old. Had to throw the entire meal away. Also I don't think the wings were cooked fully. DO NOT ORDER FROM HERE.

Well on hour #2 of waiting for my food. Truly unacceptable right now. Weren't prepared for super…read morebowl rush so orders got so fat backed up that it will be over 2 hours for my food. Said I would wait for my food but I expect a refund after waiting 2 hours and manager said I could do one or the other but I won't be getting a refund because I am "choosing to now wait longer". It has been two hours and 8pm on a Sunday and Lansing with not limited options. Unacceptable customer service from the a manger especially when the very next girl who comes in and is upset she tells her that she will refund her money, she will leave with something, and will give her a free meal the next time she comes in. Wait what? You just told me that it wasn't an option for both but now you are giving her her food, refund, and a free meal.

I genuinely feel hurt and betrayed after getting food from here. The chicken was terrible. I've had…read moreboiled chicken that had more flavor. I ordered both hot and extra hot chicken. To my disappointment, neither of them was even remotely spicy. It tasted like they were prepared near some cayenne pepper. whoever seasoned it should be working at Lacroix instead. In addition to this, the pieces of chicken were very small. I put one of them on a scale and it was under 2 ounces. It really only gets worse from there. The buns they used were stale and not even toasted. The fries were undercooked and had no seasoning whatsoever. Who doesn't even put salt on their fries? The coleslaw was mid at best and tasted like someone soaked shredded cabbage in buttermilk a little bit of mustard. I got 4 dipping sauces with my order: Ranch, bastard ranch, lucky sauce, and bleu cheese. I didn't even get the bleu cheese, the ranch was nothing special, and the luck sauce was more disappointing than the last season of Game of Thrones. It tastes like honey mustard got violated by vinegar and some chili powder. I can only assume the name eludes to the restaurant being lucky that anyone would ever even order it. This place is a solid 0/10 and huge waste of money. My food was $20 and I would have been better off tearing up the money and throwing it into the wind. A McChicken dipped in buffalo sauce would be infinitely more satisfying. Order: Hot tender and slider combo with coleslaw, fries, and lucky sauce. Extra bastard ranch, bleu cheese, lucky sauce, and ranch. I also added an xx hot chicken slider.

This was absolutely inedible. The fried cauliflower was literally swimming in grease; even after…read morethe delivery driver managed to overturn the container so most of the grease seeped out and pooled up on the bottom of the delivery bag. The chicken sandwich wasn't much better.. the bread wss soggy from grease.. a waste of $30, as it all went straight in the trash. After wondering how a restaurant could survive and be so heavily promoted on one of the areas largest food delivery and taxi services I did some homework. The Lansing MI location doesn't even exist. The food is prepared at 2800 Preyde; the same address of Champs, Eastwood shopping plaza. A convenient way to avoid accountability for such atrocious food.

I wish I had read the other reviews before I ordered. Ordered Mac and cheese and fried pickles for…read morelunch (don't judge me). Arrived missing the pickles altogether. That was refunded through Uber eats. Now the Mac and cheese. Yuck. I ate some and had to throw the rest out. Tasteless. It was like eating cardboard. Very very very bad cardboard. If this is the kind of food Fieri wants to tag to his brand go for it but worst lunch I've ever had.

Ordered through DoorDash, 2 burgers, 2 fries. When it arrived, there was only one burger and the…read morefries in the bag, along with a note. The note said they were out of the specific burger and to contact DD for a refund. No offer of substitution, nothing. So only one of us eats?! Very unhappy with the quality and temperature of the food as well. We expected better from a celebrity named burger joint.

Food and drinks great. Unique choices. Service excellent. Cool vibe in nice locationread more

The atmosphere here is like walking into an Old Western bar that happens to sell bbq. The dark…read morelighting very much has a candle light feel to it. I ordered the Logg Sampler Platter ($56). This comes with 4 meats, 4 sides, and 4 pieces of Cornbread. I got Pulled Pork, Brisket, Smoked Wings, and Ribs ($8 upcharge) for my meats. For the sides I got Mac N Cheese, Bbq Pit Beans, Mashed Potatoes, and Spicy Creamed Corn. Overall everything was good and well cooked. From best to least it was Ribs, Brisket, Smoked Wings, and then the Pulled Pork. I would get the ribs and brisket again, but probably pass on the wings and pulled pork. The Bbq beans were only okay, oddly enough as cold leftovers they were much better. The Mac N Cheese was okay, but I wouldn't get it again. The Mashed Potatoes were very good. The spicy Cream Corn was excellent, they weren't lying it has a spicy kick! Funny enough the best thing was the Cornbread. It was fantastic, some of the best I've had. The worst thing? The sauces. They all were not good at all. The most tolerable one is their regular sauce, still a c minus. The service was good, but I was asked how I was doing about a hundred times. Still everyone was friendly. Overall a 4 star review. Would I return? If I was in Lansing then Yes. It is quality bbq cooked by someone with skill. I just might bring my own bbq sauce.